Orange Price changes ?

Owensy_2

u01jet4 wrote: »

Can people who have managed to cancel perhaps just briefly post:

a) whether they had recieved a text message
b) whether they had gone over minutes and called 08 numbers
c) how long they had to wait from first calling to getting cancelled, or how many calls it took.

Thanks!

a) yes a recieved a txt msg
b) i was told on bout 6 occasions that i couldnt cancel because it wouldnt affect me as i hadnt gone over my mins or called any of the numbers
c) first call was friday. 4-5 sunday, 2 today.


i do have a question tho.. nothing about a pac number was mentioned to me, only that i would be disconnected at midnight tommorow. what is a pac code an why do i need one. will i be able to phone up an get one now that they have sorted my disconnection.

mattdarko

Yeah, I think the reason i'm most frustrated is it seems to be random. Some customers are being told they arent eligible to cancel and then ring back later and can and others are just hitting the same wall again and again and again....

They are like robots, they dont answer questions - they are just reading off scripts and reading the same thing "As you havent consistently called 08 and 087 numbers for the last 3 months you arent eligible so we arent letting you cancel".

I mentioned the meeting, she wasnt having any of it and said Nothing has changed.

They just keep bringing up some clause that is about % of usage etc.


I really hope that there is some form of officiality on this tomorrow.... I'm beginning to wish I just called last week when they were letting everyone cancel within minutes

shauniebabe

Right ive hung up and am going to ring back because im sure my call has got lost! Fuming is not the word!

lapez1

Has everyone who has got their contract cancelled had it cancelled straight away or have they had to wait until the 14th September when the terms change?

flower24

I'm confused about people getting cancelled at midnight, the guy just told me it'd take 30 days....

lapez1

the guy I spoke to aid the cancellation wouldnt be effective until 14th September cos thats when the t+c's change

A-Trice

i got disconnected at midnight sunday, my brothers phone im still fighting for cancellation..

anyone else having no joy with mentioning the meeting ?

Christina1982

I've still not had a text message

mutedwhisper

technically it's supposed to be 30 days notice, but it seems that people are getting immediate disconnection at the moment. Unless you requested a PAC code (Owensy - this is a port authorisation code, i think that's what it stands for, it's basically a code that allows you to take your number with you to another network). If you request a PAC, for some reason you have to continue with the contract for 30 days. I received my PAC two days after my phone call and my number is already transferred to 02

MasterPJ

Fight on my Orange Cancellation Soldiers I am...