Orange Price changes ?

mattdarko

I'd love to say it's as easy as just perservering and i'd love to say that Orange are now letting anyone cancel.

But they are'nt.

So far i've called 5 times and i've been told the same thing each time '

"As you havent consistently called 08 or 087 numbers in the past 3 months you are not eligible to cancel."

I've battled and battled, quoted clauses, rang Ofcom and gained advice and a reference number, rang the executive escalations team and nothing....

My only option left it seems is to contact CISAS (Orange ombudsman?) and state that there has been a breach in my T's and C's and that they have made changes I didnt agree too.


It's such a p**s take though - I just want it cancelled

Any further advice would be greatly appreciated...

A-Trice

guy asked me if i wanted a call back, i said no, still holding and waiting.

just going to say some friends, who also were quoted as in-ilegible for cancellation called tonite and were told after a meeting of the legal team they were then able to cancel

KellyWelly

Can I just check a few things with people here, I've tried to read through this whole thread over the past few days but I can't find all the answers to my Qs.

I got this text on 4th August but I only took out my contract on 16th June - I've been told that I therefore signed up for the new contract anyway so the changes aren't going to be new to me. Is that true?

Also I took my contract out through Mobiles.co.uk and got cashback. IF I am eligible and do cancel, would I have to pay this back? My husband also got a contract at the same time and had a free Wii - would this have to be given back or paid for if he were to cancel?

We would like to cancel if we could because the signal for Orange is so bad here we can hardly ever use the phones (even though Orange say we've got the best signal locally possible on the network!!) and they're a complete waste of money.

stefpeo

CANCELLED!!!! So happy right now! They have finally backed down!!! I managed to get through to a guy i spoke to saturday who was nice both times, and he said the criteria has been set and that hes going to look over my last 3 months bills to see if i have a call such as 0870 number which i definately had, but previously they had refused because i only had a few and not enough they reckoned!

My phone will now be disconnected, didn't get a pac thingy because he said i will get charged 30 days or something for this if i take it so i said no thank you goodbye!! I only had 3 months left of my contract.

Thanks everybody for your help it has helped me massively! Just shows these big companies can't bully their way out fo everything like they seem to think they can!

A-Trice

still on hold, not letting this go tonite, want it over with .

if the manager thing is denied im going to furious

shauniebabe

What time do they close? Im still on hold and its doing me head in how long did everyone wait on hold? Its been 1hr 29mins atm!

nafe

I gotta say, I do feel bad for the Orange CSR's. They're probably having a horrible time of it at the moment. Keep in mind they're not lawyers and they're not Orange execs so lets all be very friendly to them regardless of whether they're able to sort us out or not. I know I wouldn't want to be in their shoes right now - having an endless stream of grumpy people saying "I know my rights!".

That said, I'm sure everyone is being polite anyway .

*Vikki*

why is everyone leaving orange????

u01jet4

Can people who have managed to cancel perhaps just briefly post:

a) whether they had recieved a text message
b) whether they had gone over minutes and called 08 numbers
c) how long they had to wait from first calling to getting cancelled, or how many calls it took.

Thanks!

rachyrach2k

*Vikki* wrote: »

why is everyone leaving orange????

Err.....read the thread :rolleyes: