Orange Price changes ?

Walter_Sobchak

Tried calling and was told I don't go over my mins each month so it wouldn't affect me! Told him that it will do in the future if I do! Told him if I was to use all my mins up this month then call back. Then I would have gone over the minutes and by their "rule" (which they've made up) qualify. He said I would if it had generated a bill.

Is this worth a go, using all my remaining mins and then call back?

robot1000

Walter_Sobchak wrote: »

Tried calling and was told I don't go over my mins each month so it wouldn't affect me! Told him that it will do in the future if I do! Told him if I was to use all my mins up this month then call back. Then I would have gone over the minutes and by their "rule" (which they've made up) qualify. He said I would if it had generated a bill.

Is this worth a go, using all my remaining mins and then call back?

No, as they'll probably find another excuse not to cancel the contract

A-Trice

Since the woman on the phone when i cancelled said i was free to cancel my direct debit as i was billed in advance, i guess im free to do that on monday i presume ?

Then if they want any money off me they have to ask and i have to know what its for, anyone got advice regarding this ?

SallyUK

robot1000 wrote: »

Please voice your concerns to Ofcom if they've refused to cancel your contract

http://www.ofcom.org.uk/complain/mob...?itemid=316147

Thank you for posting this link Robot100.

Is anyone else having a problem accessing it at the moment?

Sal
x

elljay20

hi guys, i've had several customers who have been refused. i told them to speak to ofcom and call back saying they'd done so and they've been able to cancel. might be worth a go for some of you who are struggling.

robot1000

SallyUK wrote: »

Thank you for posting this link Robot100.

Is anyone else having a problem accessing it at the moment?

Sal
x

Try this:

Click Here

mutedwhisper

4810510 wrote: »

Glad to hear that you got your contract cancelled.

Thank you it was all of the help from here that got me through it!

NVRAM

Walter_Sobchak wrote: »

Tried calling and was told I don't go over my mins each month so it wouldn't affect me! Told him that it will do in the future if I do! Told him if I was to use all my mins up this month then call back. Then I would have gone over the minutes and by their "rule" (which they've made up) qualify. He said I would if it had generated a bill.

Is this worth a go, using all my remaining mins and then call back?

I asked this and was pretty much told ha nothing you can do about it as the 30 days automatic acceptance of the T+Cs would be before my next bill - NOT HAPPY

antmcos

hi...please help!!!! i rang up saying want to cancel due to the increase, he said well its only a certain criteria that are allowed and i dnt match it. he said i havent gone over my minutes so i said well that not relevant as i might so it will affect me but he said well you havent done so and its like saying well i might win the lottery. is it true you need to be in a criteria or can i cancel??

frogstomp

4810510 wrote: »

Seems to be a fair number of people who are being refused the chance to cancel their contracts so I thought I would add to my earlier posts by posting the text from the website that people are directed to by the txt message from Orange.

"changes to your monthly plan
Between 14 September and 23 September we'll be changing the cost of mobile internet browsing and some calls outside of the allowance included in your plan.
mobile internet browsing down to just 58.7p a day
From 23 September our mobile browsing charges are changing. Instead of paying £2.94 per MB up to a maximum of £1.47 per day, you will be charged a flat rate of 58.7p per day, subject to a 25MB fair use policy.

Still no luck cancelling my contract on the call charges front so I thought I'd look at it from the data charge perspective. I use the data services little and often (eg. check email, assisted GPS) like I assume a lot of people do and as far as I can see this will mean significant changes to my data charges - for example, from how I read it, if i just use mapping (using AGPS) I will get charged 58.7p per day!

Rang them with this argument.. but they still won't budge and claimed that there wouldn't be any detrimental effect to me, but I can't see how this cannot be the case - anyone?