Orange Price changes ?

SallyUK

robot1000 wrote: »

Try this:

Click Here

Thanks robot1000.

Sally
x

T.M.Waldron

SallyUK wrote: »

Thanks robot1000.

Sally
x

Hi Guys
I phoned orange on friday night only to be told i was not able to cancel under the new rules they have made up, i was not happy as a few days previouse i was told i could cancel but chose to wait a few days to consider my options, when the disconnections team said i was not able to cancel i was put back to the very nice young lady who originally took my call she was very nice and simply said dial some of the 08 & 07 numbers before your next billing date, after the end of the call i rang a 07 number and then on saturday morning rang a 07 & 08 number, then rang orange at lunch time and hey presto contract cancelled, this might work for others who are having problems, you need to be firm but not nasty...Good Luck

robot1000

T.M.Waldron wrote: »

Hi Guys
I phoned orange on friday night only to be told i was not able to cancel under the new rules they have made up, i was not happy as a few days previouse i was told i could cancel but chose to wait a few days to consider my options, when the disconnections team said i was not able to cancel i was put back to the very nice young lady who originally took my call she was very nice and simply said dial some of the 08 & 07 numbers before your next billing date, after the end of the call i rang a 07 number and then on saturday morning rang a 07 & 08 number, then rang orange at lunch time and hey presto contract cancelled, this might work for others who are having problems, you need to be firm but not nasty...Good Luck

The only problem with that, is that they'll say you used the minutes once you knew about the changes and therefore still not let people cancel

A-Trice

I'm slightly worried now, when i cancelled i was just told i'd be disconnected, i asked about the bill she said it's paid pre-monthly and i could cancel the direct debit immidiatly. However she mentioned nothing about the crediting back that some people are mentioning. Because i didnt ask for a PAC Code are they going to mess me around or should i just see if im disconnected monday and cancel the DD ?

ashnojutsu

robot1000 wrote: »

The only problem with that, is that they'll say you used the minutes once you knew about the changes and therefore still not let people cancel

Come on, how can they prove it was only because you knew about the price change? You can phone any 0845 number under the sun, then Orange won't have a leg to stand on. Make sure you request a PAC number before you cancel, however.

A-Trice

ashnojutsu wrote: »

Come on, how can they prove it was only because you knew about the price change? You can phone any 0845 number under the sun, then Orange won't have a leg to stand on. Make sure you request a PAC number before you cancel, however.

only if you want to continue with the number right ?

BettiePage

Bean_69_99 wrote: »

Will take all day to reread all the 58 pages of this thread so will post this link and hope it helps some others...

http://www.bitterwallet.com/cancelling-your-orange-contract-a-troubleshooting-guide/15849

I rang up yesterday and PAC on the way.... just got to find a good replacement now!

I'm not with Orange, but the info on the Bitter wallet site is very helpful. Especially love all the parts that they say are boll ocks :rotfl::rotfl::rotfl:

robot1000

ashnojutsu wrote: »

Come on, how can they prove it was only because you knew about the price change? You can phone any 0845 number under the sun, then Orange won't have a leg to stand on. Make sure you request a PAC number before you cancel, however.

Because of the date I received the text

BettiePage

rj1000 wrote: »

This will echo other people's responses no doubt but just wanted to let you know about my experience.

Just had a call back from a customer service manager who said that as the new changes have not been to my detriment so far, Orange do not believe I have a right to cancel the contract because of a breach of contract.

I asked if this was the final word from Orange and he said it was, and that my only option was to consider contacting Ofcom.

They did offer me a paltry amount (with the proviso that I wouldn't take this any further) but it wasn't an amount worth considering.

I personally reckon Ofcom will agree with Orange and not allow people to cancel their contract unless the new charges have been to their detriment.

Here's hoping Martin Lewis raises the profile of this! :money:

From the Bitter Wallet site

[QUOTE]You’re told the changes won’t effect you because you don’t currently exceed your monthly allowance of minutes
It doesn’t matter whether you currently exceed your allowance or not, because the contract you agreed with Orange doesn’t consider changes causing material detriment to you - i.e. whether it will increase your average bill. What your Orange contract actually says is:

4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment.

In other words, it is your right to go over your allowance of minutes without paying more than you previously agreed to. Like voting and free speech, whether you choose to exercise this right is up to you, but Orange have agreed they cannot make changes that affect your rights without your agreement.
Action to take
Tell the operator that while you may not currently exceed your allowance, it’s your right to do so, and that this is clearly stated in your Orange contract. Read the clause to the operator if you need to.

“Just cancelled my contact with 13months to go. no fees. operator did try the “but you don’t use all your allowance so it doesn’t effect you.” I gave the stock reply of “but i might want to go over my allowance in the future.” Her reply was “No problem, when would you like the contact to finish?” Result and I get to keep the phone.” Ed-209

[/QUOTE] http://www.bitterwallet.com/cancelling-your-orange-contract-a-troubleshooting-guide/15849

jen110

I was coming on to post that Bitter Wallet link It's very helpful and there are customers on there who have been very persistent and quoted the relevant clauses to them and they have been able to cancel despite not being eligible; the clause does not state anything about the previous 3 mths usage etc so it applies to all customers who took out a contract prior to June 09. I'm waiting on Orange replying to my email and will try again.