Orange Price changes ?

bethw22

I spoke to my friend last night who had succeeded on ringing orange to cancel her contract on sunday of last week. She was telling me, as cheeky as it is, its a way of getting out the contract, ive not been in mine too long anyway so im not really bothered but i looked into it anyway and it seems this will affect me as i ring 087 numbers for my telephone banking and train times and other bits so i thought im gonna cancel because i cant afford any more than what i pay....

just got off the phone with a nasty peice of work telling me i couldnt cancel my contract with orange because the changes would not affect me based on my previous calls made. I have gone down every line, stated the terms and conditions and was just given that point 4.3.1 covers them for cancellations because they are within certain laws or something. Have stated that in the future it may affect me, whether it has or not in the past 3 months and they said this criteria is what they are going on and i dont meet it therefore cant cancel.

I dont know whether to try again tomorrow or not because some people say it depends on who you get but i dont know who is right or wrong anymore!

A-Trice

From what i can tell alot of the time now they mark your account as refused cancellation, so trying again usually gets a brick wall now...

If OFCOM say tomorrow that we don't have to have called 0870's in the last 3 months to be able to cancel then we should be able to push ahead again but unless that happens i wouldnt waste your time ringing them.

love_my_2_boys

I have managed to cancel 1 of my orange contracts succesfully but they refused to cancel my second one due to not going over my minutes, I stated the whole 4.3 part and that it may affect me in the future and they guy just said yeah and I MAY win the lottery tonight!!!
Cheeky git. Anyway, now that I have told them I want to cancel but they have refused and by the looks of it I should be able to, does any one know what would happen if people just put it to them in writing (recorded delivery) and cancelled their direct debit?

bethw22

The thing is, i have called 0870 numbers, apparently 11 times in the past 3 months, thats how much i was arguing with them about it they actually got the information, but they came back to me saying that unless its under a minute that your on the phone to these 0870 numbers then the charge is the same anyway and the 11 times i called an 0870 number were all over a minute long.

Think its time for me to give up. Are offcom releasing something or is everyone just ringing them up? xx

OrangeRock

A-Trice wrote: »

From what i can tell alot of the time now they mark your account as refused cancellation, so trying again usually gets a brick wall now...

If OFCOM say tomorrow that we don't have to have called 0870's in the last 3 months to be able to cancel then we should be able to push ahead again but unless that happens i wouldnt waste your time ringing them.

I got told by the customer serivce girl that I had failed to cancel yesterday so no point trying again; I said I'd still like to be put through. The guy started off very aggressively, "we told you yesterday you weren't eligible to cancel, I don't care what you quote me or who you speak to, so you might as well hang up or we'll just release the call."

I asked to speak to his manager, he said there was no-one free, and cut me off! Cheers mate!

bethw22

if you were to just cancel your direct debit and cancel your contract normally, you are liable to pay the rest of your contracts monthly payments so if you had 3 months left of a £30 a month contract then you would be liable to pay £90 for example.

love_my_2_boys

but then they would have to prove they wer not in breech of contract, no?

A-Trice

love_my_2_boys wrote: »

I have managed to cancel 1 of my orange contracts succesfully but they refused to cancel my second one due to not going over my minutes, I stated the whole 4.3 part and that it may affect me in the future and they guy just said yeah and I MAY win the lottery tonight!!!
Cheeky git. Anyway, now that I have told them I want to cancel but they have refused and by the looks of it I should be able to, does any one know what would happen if people just put it to them in writing (recorded delivery) and cancelled their direct debit?

Pretty risky, if there lawyers are correct your liable to pay the rest of the contract

bethw22 wrote: »

The thing is, i have called 0870 numbers, apparently 11 times in the past 3 months, thats how much i was arguing with them about it they actually got the information, but they came back to me saying that unless its under a minute that your on the phone to these 0870 numbers then the charge is the same anyway and the 11 times i called an 0870 number were all over a minute long.

Think its time for me to give up. Are offcom releasing something or is everyone just ringing them up? xx

Just hold fire untill tomorrow, i guess alot of people will ring up but im going to wait and see what peoples OFCOM replies are tomorrow and what the official line is on bitterwallet...

i hope to god the phone that i cancelled gets disconnected tonight though, anyone else waiting on a disconnection at midnight ?

love_my_2_boys

A-Trice wrote: »

Pretty risky, if there lawyers are correct your liable to pay the rest of the contract


Just hold fire untill tomorrow, i guess alot of people will ring up but im going to wait and see what peoples OFCOM replies are tomorrow and what the official line is on bitterwallet...

i hope to god the phone that i cancelled gets disconnected tonight though, anyone else waiting on a disconnection at midnight ?

Yeah, I should be midnight for 1 of my phones.
So best plan of action is to check the OFCOM website tomorrow?

Ripperoo

Hi Guys

Phoned O earlier today and after about twenty minutes on hold and a ten minute phone call to a very helpful geordie guy called James, managed to get my N96/24 month contract (6 months in) cancelled.

Wasn't due the included minutes in my case, but down to the 08** side of things.

What I want to know i:
Do you get a confirmation email at some point to let you know the cancellation has gone through without any hiccups?

Thanks OP!