Orange Price changes ?

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mumps wrote: »

I have had the text but been told that I can't leave as I don't go over my bundled minutes. Asked about 08xx numbers and was told they are not changing. Went to have a look at the web address given in the text and can't find it so I am not sure what the changes are. Thanks for any help

It's unfortunate that Orange CSRs are telling lies about this.

If you look at the Orange price guide on the O website www.orange.co.uk/guidetopaymonthly the "calls to premium rate and other special numbers" section it says "From 24 August 2009 phone calls to numbers beginning with 070 will be charged at 75p/minute and also subject to a minimum call charge of 75p per call. All calls are subject to a minimum call charge of 5p unless stated otherwise. From 14th September the minimum call charge will be 15p."

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SammyS1987 wrote: »

Just had a 40 minute conversation with Orange, At first with a guy called Shaun (30862) who offered me a £20 credit. I said I would not accept this as it could be seen as an acceptance of the new charges. And then he put me through to the area manager Iyub. Still no joy although both understood where I was coming from. One other thing I pointed out to them though was that in the last three months chances are most people have been on holiday for at least two weeks so wouldn't be using the phone anyway.

It boiled down to Iyub saying I could either accept the £20 credit and they will do me a good deal when I renew my contract (far better than the one I am on now apparently) or I could put my complaint in writing. Guess what one I chose...

Correspondence Department,
PO Box 10,
Patchway,
Bristol,
BS32 4BQ.

Slightly annoying that I now have to put it all in writing.

You can do it by fax if you have access to one. Just call them back and ask for the fax number and quote them this term if you need to.

"delivering communications to you

19.9 All notices to be served in accordance with your Contract must be served by post or facsimile. We can in addition serve notice to you by voicemail, email text or other form of electronic message. They will be deemed served 48 hours after they are sent, or on earlier proof of delivery. All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address. Any waiver, concession or extra time we may allow you is limited to the specific circumstances in which it is given and does not affect our rights in any other way."

jen110

robot1000 wrote: »

The changes also affect June 09 and July 09 contracts

The Bitter Wallet site states that those who took out their contract from June 2009 will not be affected by the new terms and conditions. However this could be wrong.

WelshBluebird

jen110 wrote: »

The Bitter Wallet site states that those who took out their contract from June 2009 will not be affected by the new terms and conditions. However this could be wrong.

I don't see why not. I bought the phone and contract from mobiles.co.uk, and the only way to check the call charges was the orange website. At the time (end of June), it showed the old call charges. Thus, I agreed to those charges, not the new ones.

robot1000

jen110 wrote: »

The Bitter Wallet site states that those who took out their contract from June 2009 will not be affected by the new terms and conditions. However this could be wrong.

Yeh I was the one who told them that, but after speaking to another advisor and receiving a text (contract taken out 24th June), it seems like everyone is affected by the minimum call charge

SallyUK

Well done to everyone who has managed to get their contracts cancelled. :beer:

I don't suppose any of you clever people who enjoy a challenge would like to do it on my behalf as I'm getting nowhere! lol

You could pretend I was your other half - :rolleyes: and I'd be ever so grateful!

Sal
x

A-Trice

looks like Ofcom are going to be getting a hell of a large amount of calls

spark_deals

I have been reading the orange cancellation thread for quite few days.

My contract started 02/07 2009.
·[FONT=&quot] [/FONT]The contract is for 18 months and the plan is Racoon 35.
·[FONT=&quot] [/FONT]I shall be paying £24.46 per month by direct debit.
·[FONT=&quot] [/FONT]I shall be entitled to 600 cross network minutes, 500 texts, Orange Sat Nav, unlimited landline calls, unlimited calls to one Orange magic number and free home broadband.

Am I eligible to cancel under new variation in terms and conditions of the contract
Many thanks.

nikki182204

I have just filled in my online complaint to Ofcom but it clearly states on their website that they do not deal in individual cases, you can complain to them but you will still need to fight your own case with Orange.

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fireblade28 wrote: »

Basically called up orange, and said that I ouldn't cancel as I haven't gone over the inclusive minutes. I then quoted them 4.3 from the terms and conditions and aparently the call changes they have made are not strictly excessive and are in accordance with offcom with whom ther lawyers have spoken.

I really really want out of this contract been needing to for ages.

All they said I could do was phone offcom on monday

It is nothing to do with Ofcom so Ofcom should be trying to agree anything with Orange. The contract sets the limit based on RPI. They are increasing the charge by 300% at a time when Ofcom have asked for 0870/0845 call charges to be reduced.

Another term of the contract is the 'minimum term' condition which says that you are bound to pay charges for the agreed minimum term. Lots of people try to cancel their contract early for one reason or another and Orange remind them of their contractual obligations. Why should it be different for Orange when the consumer wants to enforce the contract. Ofcom ought to remember that they aren't there to protect the telecoms companies.