Orange Price changes ?

Ewaf

Quentin wrote: »

Not directly (ie orange contract to orange contract)

But you could do it by porting to (eg) o2 payg, then requesting a pac from o2 and using it for a new orange contract.

Humm o2 payg where you can use the PAC code has 1month contract. Any tariffs that give sim only payg tariffs where i can use my PAC code and get one back to go to orange?

robot1000

jen110 wrote: »

I was coming on to post that Bitter Wallet link It's very helpful and there are customers on there who have been very persistent and quoted the relevant clauses to them and they have been able to cancel despite not being eligible; the clause does not state anything about the previous 3 mths usage etc so it applies to all customers who took out a contract prior to June 09. I'm waiting on Orange replying to my email and will try again.

The changes also affect June 09 and July 09 contracts

A-Trice

I take it that if i dont request a PAC the termination of the contract is instant when they disconnect the phone ?

OrangeRock

I just tried to cancel, having been refused yesterday. They flatly refused today because I haven't called any 08 numbers and don't go over my limits. Explained that it doesn't matter, but also added I will no longer be using my work phone and I may use my contract differently during its remaining 3 months. They refused, I asked to speak to a manager, told no-one was available and they "released the call".

Guess I will wait to hear what Ofcom are saying tomorrow before I try again.

robot1000

Just got off the phone to them again and I got put through to the manager who offered to provide me to a website which converts 0845 and 0870 to local numbers. I outright refused and told them I'm not accepting the news terms and would call back later.

simax

robot1000 wrote: »

Just got off the phone to them again and I got put through to the manager who offered to provide me to a website which converts 0845 and 0870 to local numbers. I outright refused and told them I'm not accepting the news terms and would call back later.

Heh... good luck with that... :rotfl:

dotted.with.hearts_2

Thank you for everyones comments on this post, I have just cancelled my contract with a bit of a fight.

There was no mention of the text message, but he did say that I didn't go over my minutes, to which I asked him to look closer as all my bills since January have been at least £30 over. He offered me 100 minutes as a safety net and suggested I monitor my minutes more closely to prevent going over them so then the charges wouldn't affect me To which I asked if he could guarantee whether I would not go over my minutes with an extra 100, which he couldn't.

After admitting that I do go over my minutes he said but you still don't call 0845 numbers etc because thats the only numbers that the changes apply to, so I read him section 4.3 and he put me on hold then said he I would be disconnected after midnight tonight. No offer of the porting code but I didn't want it anyway.

Thanks so much I was stuck in a contract with a phone that has a fault so I often didn't receive text messages for days but orange would not replace it and there is little signal in this area.

Now to sort out my mums phone!

mumps

I have had the text but been told that I can't leave as I don't go over my bundled minutes. Asked about 08xx numbers and was told they are not changing. Went to have a look at the web address given in the text and can't find it so I am not sure what the changes are. Thanks for any help

CassieL

As I can't talk to Ofcom till Monday, I called in a favour and spoke to a friend's hubby, who happens to be a barrister. All unofficial and all (not like I could afford him! ), but he brought up something that I don't see anyone has mentioned yet.

We know orange is claiming that their 4.3.1 prevents any cancellation unless you've made the calls in the last 3 months, and that Ofcom GC9 says we should have a right to cancel, but he said both those would hang on the definition of "material detriment", which isn't clear-cut. He thinks that's where Orange's lawyers have made up their 3-month-calls thing from, by trying to measure if the detriment is material or not, and that it could possibly be legal for them to take that approach.

He then said "you do know about the Universal Service Directive?"... :rolleyes:

Serious Googling later:

Directive 2002/22/EC, which is part of UK law through the Communications Act 2003, says in article 20:

END-USER INTERESTS AND RIGHTS
Article 20
Contracts
4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.

The entire text of the directive is online - just Google for it, but I can't post the link.

Critically, Article 20 has no mention of detriment - it simply has to be a change in the contract that the user doesn't want to accept - it can even be a REDUCTION in charges, and because it's part of legislation there's nothing Orange can say in their contract which prevents it from applying.

I doubt anyone in the call centre will listen if you read it to them, but Orange's lawyers will have to.

SammyS1987

Just had a 40 minute conversation with Orange, At first with a guy called Shaun (30862) who offered me a £20 credit. I said I would not accept this as it could be seen as an acceptance of the new charges. And then he put me through to the area manager Iyub. Still no joy although both understood where I was coming from. One other thing I pointed out to them though was that in the last three months chances are most people have been on holiday for at least two weeks so wouldn't be using the phone anyway.

It boiled down to Iyub saying I could either accept the £20 credit and they will do me a good deal when I renew my contract (far better than the one I am on now apparently) or I could put my complaint in writing. Guess what one I chose...

Correspondence Department,
PO Box 10,
Patchway,
Bristol,
BS32 4BQ.

Slightly annoying that I now have to put it all in writing.