Orange Price changes ?

jen110

I just got off the phone to Orange and was told I wasn't eligible to be released from my contract due to my usage over the last 3 mths. I asked if that meant that the change in Ts and Cs wouldn't affect me in the future and was told that they would. Therefore I asked again how then does it mean I can't be released; I was told that they have checked with their legal team and if I haven't had that usage in the past 3 mths then I can't be released. The guy was soooo rude and gave a really bad service with other questions that I had so I am expecting a phone call from a supervisor to complain - do you know they don't have a complaints dept??!!

That Ofcom link doesn't work for me - does anyone know the link to complain to them?

Thank

Edited to say I got thru to the link!

A-Trice

Cancelled my contract with orange on friday, however just wanted to be filled in on a few things, a PAC Code is only requested if people want to transfer numbers correct ?
I'm not bothered about having a new number in future so i did not ask for this..
However i was told my contract would be cancelled and my phone would be disconnected at midnight tonight, so just to clear any confusion i have cancelled this contract just as id have cancelled it had i asked for a PAC ?

Quentin

Ewaf wrote: »

If anyone knows for sure that you 100% can use the PAC code for another orange contract

Not directly (ie orange contract to orange contract)

But you could do it by porting to (eg) o2 payg, then requesting a pac from o2 and using it for a new orange contract.

SammyS1987

northerngeezer wrote: »

I wouldn't bet your life on it. I have just tried and got a nice soft spoken lady who said let me check and went away for a few minutes.

BUT ...same result... she came back and said you don't qualify and she also mentioned that I had been informed of the same thing yesterday on several occasions.:mad:

Damn, Might just wait until Monday then when we hear from people how have spoke to Ofcom and Solicitors. Can't see how this three month rule is fair at all.

jen110

I have reported the matter to Ofcom (though they won't respond to me directly) and have emailed a complaint to Orange. I'm still amazed that they don't have a complaints dept!

It's not only the releasing from the contract business; it's also that those who don't have the usage in the past 3 mths have not yet received a text (well I haven't!) and so we have not been officially informed of the change. It would be different if we weren't affected but we are - our Ts and Cs are still changing!

Also the clauses in the previous Orange Ts and Cs re the releasing from the contract do not state anything about the 3 mths rule. All it says is that if Orange significantly change the charges then you can be released - or words to that effect.

FlawlessCowboy

Bumbles2 wrote: »

I think it sounds sensible to me, no geedy at all.:beer:

Exactly. We are on MoneySAVINGexpert, yes? Why anyone would take just a decrease in their bill over the same decrease in monthly payment, better deal, new phone and a free gift is just stupid. Anyone that gets annoyed about it is obviously annoyed at themselves for not thinking of it :P

A-Trice

Seems the people on here who are throwing the greedy accusations have some kind of personal ties to Orange, else i cannot see a reason for them to come here and moan

Bean_69_99

Will take all day to reread all the 58 pages of this thread so will post this link and hope it helps some others...

http://www.bitterwallet.com/cancelling-your-orange-contract-a-troubleshooting-guide/15849

I rang up yesterday and PAC on the way.... just got to find a good replacement now!

robot1000

Blo*dy cheek, at the end of the call after telling me they won't cancel, I said 'fine I'm contacting Ofcom' to which he responds "Good luck with that, I know where you're coming from".

rj1000

This will echo other people's responses no doubt but just wanted to let you know about my experience.

Just had a call back from a customer service manager who said that as the new changes have not been to my detriment so far, Orange do not believe I have a right to cancel the contract because of a breach of contract.

I asked if this was the final word from Orange and he said it was, and that my only option was to consider contacting Ofcom.

They did offer me a paltry amount (with the proviso that I wouldn't take this any further) but it wasn't an amount worth considering.

I personally reckon Ofcom will agree with Orange and not allow people to cancel their contract unless the new charges have been to their detriment.

Here's hoping Martin Lewis raises the profile of this! :money: