Orange Price changes ?

A-Trice

Agreed with the customer service comments, the manager and 2 of the women i had were nightmares. the Manager especially talking over me and belitteling me all the time.

i hate to ask again but anyone know if the midnight disconnection is immidiate at midnight ?

SammyS1987

Just with regard to people saying about the agents being rude. I have now spoken to four different members of staff including one manager and they have all been pretty polite.

Bear in mind that it's not their fault, They are only going along with the guidelines issued by the legal team, whether the guidelines are right or wrong are irrelevant. When I spoke to the manager he said he wouldn't usually let a customer be transfered through to him it was only because the agent said that I was polite to him that he said it would be Okay.

I know so far I haven't got anywhere but if someone was shouting at me down the phone I wouldn't exactly want to help them out by cancelling their contract.

simax

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

mutedwhisper

simax wrote: »

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

I amn't! I was complaining of poor signal since the start of my contract and tried many phones and two sim cards but they said because I had gone over the 14 days I had accepted that service and therefore had to put up with it. I can't make calls and texts come 2 hours later, which they think is acceptable! I used this as a way of getting out of it to move back to 02. I know that there are nice people at orange somewhere but the customer service I've had is pretty rubbish so will be swaying people away from them now!

It's a little unfortunate that people that genuinely want away from orange are unable to cancel and others are using it for a new phone but then everyone is within their rights to cancel!

juggy09

simax wrote: »

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

After canceling my contract, got a letter a couple of days laterr, telling me orange did not want me to leave.

So i phoned up the number on the letter. got offered 33% of what i was paying a month, a brand new phone and internet also.

So i decided to stay as i get quite a good reception from orange.

emmamc1

Simax, I was with orange cancelled contract yesterday, was contemplating whether to go back to them as I have never really had any problems with them, anybody else in my position would do the same thing to get out of a contract and save a bit of money with the deals that are out there and in the process getting a new phone.
However seen a great o2 deal which i think i'm gonna go with

spark_deals

simax wrote: »

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

Why would they allow anybody to re-contract when they already have burnt their hands handling the case!:rotfl:

butler_helen

Ripperoo wrote: »

Hi Guys

Phoned O earlier today and after about twenty minutes on hold and a ten minute phone call to a very helpful geordie guy called James, managed to get my N96/24 month contract (6 months in) cancelled.

Wasn't due the included minutes in my case, but down to the 08** side of things.

What I want to know i:
Do you get a confirmation email at some point to let you know the cancellation has gone through without any hiccups?

Thanks OP!

Just rang up and spoke to an unbelievably helpful young man - spent 30 minutes talking over why the changes affect me and he said that legally and under Oranges current stance, I can cancel.

I had to hunt out the dates when I used 08*** numbers and highlight that I have no landline and when I move in October it will massively affect me. In addition, the abroad useage counted - or so he said.

Therefore I've cancelled- although I too want a confirmation email/letter etc.


If it works then thanks OP!
H

spark_deals

Anybody?

fjle

I rang on Friday and got refused due to never going over my limit. My billing dates are on the 10th of each month which means that I get a new bill tomorrow, I have rang some 08 numbers over the weekend and rang my daughters mobile and stayed connected for 3 hours to go over my limit by about 10 mins. If I ring back some time next week when they look at my last 3 months bills will they now look at Aug, July & June ??