Orange Price changes ?

love_my_2_boys

but then they would have to prove they wer not in breech of contract, no?

A-Trice

love_my_2_boys wrote: »

I have managed to cancel 1 of my orange contracts succesfully but they refused to cancel my second one due to not going over my minutes, I stated the whole 4.3 part and that it may affect me in the future and they guy just said yeah and I MAY win the lottery tonight!!!
Cheeky git. Anyway, now that I have told them I want to cancel but they have refused and by the looks of it I should be able to, does any one know what would happen if people just put it to them in writing (recorded delivery) and cancelled their direct debit?

Pretty risky, if there lawyers are correct your liable to pay the rest of the contract

bethw22 wrote: »

The thing is, i have called 0870 numbers, apparently 11 times in the past 3 months, thats how much i was arguing with them about it they actually got the information, but they came back to me saying that unless its under a minute that your on the phone to these 0870 numbers then the charge is the same anyway and the 11 times i called an 0870 number were all over a minute long.

Think its time for me to give up. Are offcom releasing something or is everyone just ringing them up? xx

Just hold fire untill tomorrow, i guess alot of people will ring up but im going to wait and see what peoples OFCOM replies are tomorrow and what the official line is on bitterwallet...

i hope to god the phone that i cancelled gets disconnected tonight though, anyone else waiting on a disconnection at midnight ?

love_my_2_boys

A-Trice wrote: »

Pretty risky, if there lawyers are correct your liable to pay the rest of the contract


Just hold fire untill tomorrow, i guess alot of people will ring up but im going to wait and see what peoples OFCOM replies are tomorrow and what the official line is on bitterwallet...

i hope to god the phone that i cancelled gets disconnected tonight though, anyone else waiting on a disconnection at midnight ?

Yeah, I should be midnight for 1 of my phones.
So best plan of action is to check the OFCOM website tomorrow?

Ripperoo

Hi Guys

Phoned O earlier today and after about twenty minutes on hold and a ten minute phone call to a very helpful geordie guy called James, managed to get my N96/24 month contract (6 months in) cancelled.

Wasn't due the included minutes in my case, but down to the 08** side of things.

What I want to know i:
Do you get a confirmation email at some point to let you know the cancellation has gone through without any hiccups?

Thanks OP!

bethw22

no check this website tomorrow, ofcom arent releasing anything, i think a lot of people that have read all these posts will be ringing them tomorrow.

Im upset that i cant cancel and yet so many people on this website seem to have been able to cancel. Orange need to make up their mind.

johhny7

CassieL wrote: »

As I can't talk to Ofcom till Monday, I called in a favour and spoke to a friend's hubby, who happens to be a barrister. All unofficial and all (not like I could afford him! ), but he brought up something that I don't see anyone has mentioned yet.

We know orange is claiming that their 4.3.1 prevents any cancellation unless you've made the calls in the last 3 months, and that Ofcom GC9 says we should have a right to cancel, but he said both those would hang on the definition of "material detriment", which isn't clear-cut. He thinks that's where Orange's lawyers have made up their 3-month-calls thing from, by trying to measure if the detriment is material or not, and that it could possibly be legal for them to take that approach.

He then said "you do know about the Universal Service Directive?"... :rolleyes:

Serious Googling later:

Directive 2002/22/EC, which is part of UK law through the Communications Act 2003, says in article 20:

END-USER INTERESTS AND RIGHTS
Article 20
Contracts
4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.

The entire text of the directive is online - just Google for it, but I can't post the link.

Critically, Article 20 has no mention of detriment - it simply has to be a change in the contract that the user doesn't want to accept - it can even be a REDUCTION in charges, and because it's part of legislation there's nothing Orange can say in their contract which prevents it from applying.

I doubt anyone in the call centre will listen if you read it to them, but Orange's lawyers will have to.

Thanks for the tip re: the new legal point on this issue....however; I tried quoting Article 20 to the rep and tbh...I may as well been talking Swahili to him....he was a nice enough lad, polite and understanding, but as he said, his hands are tied with regards to what he can do (he also said he'd had the same txt read out to him earlier 2 or 3 times today..."probably off the same forum you're on".....)

I've only been with them since 1st week in June but he said I was inelligible as I never called 08** No's. I explained that I HAVE called some within the last 3 days....only about 3 or 4....but he said they were'nt showing up!!!

Was on the phone for nearly 50mins, being passed from dept to dept and finally onto billing....all came up with the same response....my ONLY move now is to contact Ofcom to see if they will uphold my complaint - if they do, Orange have NO ALTERNATIVE but to comply with Ofcom's decision......

My next move is a call to them tomorrow......

rigsby1967

Just got of the phone to orange after a 20 minute hold.

Told the woman i want to cancel, she said it didint effect me as my average shows i dont go over my minutes. I told her i had only been on contract for 2 1/2 months and the 1st month i only got 2 weeks 100 mins, the 2nd and 3rd months i have gone over both times, she apoligised and offered me 50 extra minutes PM ( i defo wont go over that) plus £10 goodwill gesture.

So i have decided to stay with Orange.

rigs

spark_deals

I have been reading the orange cancellation thread for quite few days.
And I posted this message on the main orange thread.

My contract started 02/07 2009.
·The contract is for 18 months and the plan is Racoon 35.
·I shall be paying £24.46 per month by direct debit.
·I shall be entitled to 600 cross network minutes, 500 texts, Orange Sat Nav, unlimited landline calls, unlimited calls to one Orange magic number and free home broadband.

Am I eligible to cancel under new variation in terms and conditions of the contract
Many thanks.

spark_deals

rigsby1967 wrote: »

Just got of the phone to orange after a 20 minute hold.

Told the woman i want to cancel, she said it didint effect me as my average shows i dont go over my minutes. I told her i had only been on contract for 2 1/2 months and the 1st month i only got 2 weeks 100 mins, the 2nd and 3rd months i have gone over both times, she apoligised and offered me 50 extra minutes PM ( i defo wont go over that) plus £10 goodwill gesture.

So i have decided to stay with Orange.

rigs

Were you trying to cancel the contract or squeeze few more minutes/texts?

A-Trice

anyone know if the midnight disconnection is immidiate ?