Orange Price changes ?

spark_deals

simax wrote: »

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

Why would they allow anybody to re-contract when they already have burnt their hands handling the case!:rotfl:

butler_helen

Ripperoo wrote: »

Hi Guys

Phoned O earlier today and after about twenty minutes on hold and a ten minute phone call to a very helpful geordie guy called James, managed to get my N96/24 month contract (6 months in) cancelled.

Wasn't due the included minutes in my case, but down to the 08** side of things.

What I want to know i:
Do you get a confirmation email at some point to let you know the cancellation has gone through without any hiccups?

Thanks OP!

Just rang up and spoke to an unbelievably helpful young man - spent 30 minutes talking over why the changes affect me and he said that legally and under Oranges current stance, I can cancel.

I had to hunt out the dates when I used 08*** numbers and highlight that I have no landline and when I move in October it will massively affect me. In addition, the abroad useage counted - or so he said.

Therefore I've cancelled- although I too want a confirmation email/letter etc.


If it works then thanks OP!
H

spark_deals

Anybody?

fjle

I rang on Friday and got refused due to never going over my limit. My billing dates are on the 10th of each month which means that I get a new bill tomorrow, I have rang some 08 numbers over the weekend and rang my daughters mobile and stayed connected for 3 hours to go over my limit by about 10 mins. If I ring back some time next week when they look at my last 3 months bills will they now look at Aug, July & June ??

longster70

spark_deals wrote: »

Why would they allow anybody to re-contract when they already have burnt their hands handling the case!:rotfl:

Good question! Will they let people?

Geoff_Hughes

I have had alot of hassle trying to do this today. Staff were very rude even the manager was.

Practically laughing at me when i was arguing the fact that wether i have previously gone over or not ... i am affected.

I await to see what ofcom have to say on the matter

korky69

simax wrote: »

Just out of morbid curiosity, just how many of you who have/are about to cancel are going to sign up for another contract with Orange?

my girlfriend did, got £10 off the same tariff and a new w995,
i might have, but did some juggling with my dads o2 account and scored a decent tariff and also a w995 with them,
as this sites name states....money saving experts!
we exploited a loophole off a big company and took advantage of it,
anyone who thinks its wrong has too much money and shouldn't be on here.
ps, nothing wrong with orange, id been with them 2 years without fault and never had problems with their CS.

WelshBluebird

korky69 wrote: »

as this sites name states....money saving experts!
we exploited a loophole off a big company and took advantage of it,
anyone who thinks its wrong has too much money and shouldn't be on here..

exactly.
If you broke the terms of the contract, or decided you'd pay less etc, Orange would be on your case pretty quickly. So why not the other way around?

kernal_2

A few Points:

1) If they say you made calls after they made you aware of the charge, the argument to that is simple ' Yes, but I still need to contact this number, AND I have never agreed to the new terms so its doesnt matter'

2) They can say what they like, but unless you have ever agreed to the new terms then they dont have a leg to stand on thats stated in the UK LAW DIRECTIVE under the communications act 2003

OR just cancel the agreement and let them take you to court as in court they wont have a leg to stand on, the biggest problem is orange call centre staff no nothing about UK LAW only what they have been told, therefore you are speaking to a bunch of parrots.

I have emailed Orange CEO office, I will keep you updated, As it stands Orange is in for a fine from OFCOM acording to source at Orange

kernal_2

If everyone contacts watch dog along with ofcom something will have to be done, and with watchdog you can garantee if we all email in it will get featured.
GO ON WATCH DOG SITE AND 'GOT A STORY'

PLAY THEM AT THEIR OWN GAME