3 Mobile Broadband

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I have 2 mobile contracts with 3, renewed them both twice...so they're not all bad

stef.steve

Hi all,

I really need to tell you this: I still cannot believe it.

I have a Three mobile broadband pay as you go contract + dongle.

As I also read here, at peak times it becomes impossible to use as it keeps disconnecting from the Internet (but not from 3 network) so I remain connected with a local network to three. useless.

I phoned them and explained the situation so they told me they would have called me back for trouble shooting when I would have been in front of the computer. So they did.

After having told her what exactly Windows diagnostic message was telling me (that it looses the connection with the DNS server at address bladi bladi) they told me to go to google, to type into the search box:
"local network only windows vista" and to choose any of the pages which pop up as a result.

She told me to read it because there (in the page I chose myself) was clearly explained that the problem is Vista and not Three network! (?!?)

That it is a known problem of vista and i should install xp instead. (?!?!?)

When I told her that what she told me was not credible and the page does not explain anything and asked her the address to write a complaint, she put me on hold, then she replied that that was what she was told she should have said (of course, I hope she did not really believe what she said)

I still cannot believe what I heard. Of course I will write a complaint to three and maybe will write the ombudsman, but you can imagine if they did this to me, they must do with everyone.

I don't know maybe it is me, but the (trying to) be taken for a fool so bluntly and with airiness and their hoping we customers are all a bunch of computer illiterate (who buy mobile internet!?!), still scandalises me. It is even more offensive than the technical problem itself.

besides the writing a complaint/ombudsman and reporting the problems to trafficated forums on the internet (like this), anyone of you have any other idea about what to do?

Many Thanks,
Steve

chicnolan

I signed a 1 month contract last month but the singal seems very weak so the dongle is hardly working well, so I called 3 to cancel it. One lady promised my final bill would arrive on 2, Sept but I doubt whether she really cancelled my contract as there is no confimation to prove I have requested this cancellation. And I cannot find any postal address for cancellation at all from their website!

To be honest, I don't believe 3 very much as some of my friends told me 3 is infamous for being tricky. Does anyone have any similar exprience and please give me some advice if possible? Thanks a lot.

LeeSouthEast

Ring back and speak to someone else.. see if the cancellation has been registered.

ste_coxy

http://www.vodafonebusinessshop.co.uk/DataWelcome.html

Check this out.

I was stuck in an 18 month contract until I did something about it - do not take no for an answer!

chicnolan

Just called and was told the cancellation has been done as planned, it seems they are not so unreliable. Thanks to all.

H201980

Thats not on! get on the phone and tell them u want to cancel the agreement. they have changed there contract...

foxxymynx

they change the contract you're entitled to cancel and not be subject to early cancellation fees

fmlewis

hannah29, if you refer to the mobile phones section you will find a thread concerning 3's removal of this facility.

This link gives some info on Italy: http:slashslashforumsdotmoneysavingexpert.comslashshowthreaddothtml?t=1734437&highlight=

(Replace slash with / & dot with .

thebrow2000

Hi all,

My 3 mobile broadband stopped working suddenly last Tuesday. I only brought it a week before and it worked fine. There is a message saying - cant connect to the PPP server. Whats this?

Customer service is appaling. Spent 45 mins on phone to india, could not resolve problem. I went to two 3 shops. The first one said it was the dongle and would not help. The second said the same thing happened last year and they to refund customers.

Did the service stop working for you last year? How long was it off for?

Need service in Belfast and Birmingham. Any recommendations?

Cheers,

TB