3 Mobile Broadband

benjus

I would also suggest getting the dongle unlocked... you can do it for free as described on a separate thread.

Then get an Italian PAYG SIM card, buy a data bundle and configure your dongle with the correct settings for the Italian provider.

As an example:

€3 for one week's access (max 100MB per day) - http://www.tre.it/public/scheda_opzioni.php?id=28&idOF=84&fil=tdati

fmlewis

Thanks Benjus looks interesting

llanboi

Im not totally sure about this, the offer does seem good but seems to many catches. £10 for 10 hours browsing dont seem that good anyway either....

Anyone found any problems?

will-in-estoril

llanboi wrote: »

Im not totally sure about this, the offer does seem good but seems to many catches. £10 for 10 hours browsing dont seem that good anyway either....

Anyone found any problems?

Check other threads and posts within the forum. If you are not convinced keep your money in your pocket!

puttcat

I took out a 3 mobile broadband/laptop package (24mth contract) in February. I was consistently overcharged for 3 months and found it impossible to get customer services to understand what was wrong. Eventually the local store realised I had been set up on the wrong package. I was told by the area & store manager that the only way to rectify it would be to sign a new contract - for another 24 mths - or cancel the package. I decided to cancel as the hassle had been really stressful so I returned the goods, was told I'd be refunded for the overcharge and thought that was that. That was in April, last week I got a letter from 3 saying my account was in arrears (I'd cancelled the DD). I phoned customer services who told me the contract was never cancelled. I explained the above and that I had the cancellation documents - I was told to ring the store. Then I got a letter threatening to send the 'debt' to a collection agency. I have managed to get customer services to put a stop to this. I spoke to the store who said they had sent the cancellation docs and have now re-sent them. I am now awaiting some confirmation of the matter being resolved.
BEWARE - the deal does look good but 3's customer service is abysmal.:mad:

Sol00

Three are shocking with their customer service and they're never going to grow unless they shape up.

Have you written to their main office in Glasgow?

sadpootle

We are having problems with 3 at the moment. We moved house recently and before we did we were assured by 3 that the coverage in the area we were moving too was fine. It isn't and internet access is very sporadic, and we are only 8 miles up the road from where we used to live! We want to cancel but don't want to pay the cancellation fee and don't want hassle for breaking the contract. My point to 3 is why should we pay for a service they are not providing?! Our contract is an agreement between 2 parties, we will pay for their services when they provide them etc etc.
Fell on deaf ears though, now waiting for a snotty letter. If this went to court, where would we stand?

puttcat

Sol00 wrote: »

Three are shocking with their customer service and they're never going to grow unless they shape up.

Have you written to their main office in Glasgow?

Which address? I am getting confused with the amount of numbers/addresses 3 have told me to call or write to...

robt_2

sadpootle wrote: »

We are having problems with 3 at the moment. We moved house recently and before we did we were assured by 3 that the coverage in the area we were moving too was fine. It isn't and internet access is very sporadic, and we are only 8 miles up the road from where we used to live! We want to cancel but don't want to pay the cancellation fee and don't want hassle for breaking the contract. My point to 3 is why should we pay for a service they are not providing?! Our contract is an agreement between 2 parties, we will pay for their services when they provide them etc etc.
Fell on deaf ears though, now waiting for a snotty letter. If this went to court, where would we stand?

In what form were you assured that the signal will be fine? Written? Verbal? Website coverage checker?

You don't really have a leg to stand on unless it was written and with no disclaimer that it may not be 100% accurate.

sadpootle

Unfortnuately it was only verbal, so you're right, we wouldn't have a leg to stand on. We do have a whacking great big mast at the end of our road and our mobile signals are fine so we can't understand why we are getting such a crap/no signal for the internet. Will just have to play it by ear and see what happens. But the original poster is right, their customer services ARE abysmal :mad: