Madasafish Questions/answers (merged threads)

espresso

You could place a wireless router on top of a fridge or freezer and it would work fine with no interference to either unit but don't put a wireless router on a microwave oven!

HTH

maveli

I too have the same problem. I never saw the speed reaching 2 MB. The last time I tested it was only .94 MB. I told the technical support many times and every time I was told the problm lies with BT.. Even PMed Samara couple of times.. only to get reply saying they will look into it.

It's true thatwe get reply from MAAF customer Service . But what's the point if the problem is not solved... I wish MAAF will allow m to cancel contract wihout paying a penality..

Iffy_Wallet wrote:

Hi Samara,

When I joined MAAF broadband, I was promised 8MB, but after a little line testing I was told to expect 4MB. After moving from dialup, that was acceptable. I have run a few speed tests and they are usually around 1.7 to 1.8MB and I again hit the button to upgrade to 8MB. I was then told that my maximum speed would be around 3.5 MB but since the Internet blackout on Sunday, my speed dropped to 0.79MB and tonight it is showing 426kb which is simply taking liberties, I guess. I've emailed the support team, but they don't answer.

Surely an 8MB service delivering 426kb is seriously short changing me, wouldn't you agree?

agentzoonie

I've got the up to 8Mb service, but the highest I've achieved is still under 0.5, yesterday Technical Support rang and told me that this is acceptable because it's the best my line can achieve, and the service is UP TO 8Mb.

I think I definitely signed up for the wrong package, but I guess I'm stuck now for 12 months.

I have to admit that although I now understand what's been said, I was pretty peeved to be told it was all in order, and that I'll get the 8Mb when BT build a new exchange nearer my house (like that's EVER going to happen)

espresso

agentzoonie wrote:

I've got the up to 8Mb service, but the highest I've achieved is still under 0.5, yesterday Technical Support rang and told me that this is acceptable because it's the best my line can achieve, and the service is UP TO 8Mb.

I think I definitely signed up for the wrong package, but I guess I'm stuck now for 12 months.

I have to admit that although I now understand what's been said, I was pretty peeved to be told it was all in order, and that I'll get the 8Mb when BT build a new exchange nearer my house (like that's EVER going to happen)

I don't understand why you think that you have signed up to the wrong package. If you want BB and your line can only support 0.5Mb, that would be the case for any ISP that you chose as a supplier and you should have found this out before placing an order.

Glad

I'm asking this question on behalf of a relative
they have recently started with madasafish and everything is going fine except for an email problem
when they try to send/receive they get the following error message
The server responded with an error. Account: 'Madasafish', Server: 'mail.madasafish.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

if they disable their AVG email protection then they receive emails with no problems

espresso

Glad wrote:

I'm asking this question on behalf of a relative
they have recently started with madasafish and everything is going fine except for an email problem
when they try to send/receive they get the following error message
The server responded with an error. Account: 'Madasafish', Server: 'mail.madasafish.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

if they disable their AVG email protection then they receive emails with no problems

Glad
I would appear that an AVG program AVGEMC.EXE needs to be given internet access permissions in the firewall to solve this problem. see here where others have had this problem.

HTH

agentzoonie

espresso wrote:

I don't understand why you think that you have signed up to the wrong package. If you want BB and your line can only support 0.5Mb, that would be the case for any ISP that you chose as a supplier and you should have found this out before placing an order.

I understand what you're saying, but it was the comment about waiting for a new exchange to be built that peeved me.


I guess that knowing now that we can't get even 1Mb, I'd have gone for the lighter user package.

Not everyone is fully broadband literate, even though I have read up on it, sometimes things like upsteam/downstream and usage limits only start to make sense after more conversations with people which relate to your own circumstances.

Anyway, after being without a service for three weeks from connection date, and then getting connected after the engineer's visit, only for the service to go down twice over the weekend, it just wasn't a great start.

Apart from this one person from MAAF, I have said that their attention has been good.

Saban

I would like to show everyone the absolutly appaling email i received from madasafish.com technical support. I sent an email to complain about the continually disrupted service i have received from them, and was sent the following reply that was obviously written by a five year old!

I will definatly be switching suppliers at the end of my contract.

"Dear Customer

Thank you for contacting Madasafish Technical Support.
Regarding your query,We do apologize for the disruption in service last week this was due to a power outage that effected us.We has sorted out that problem and are currently experiencing no problems,If your still having any problems then if you could give a us a description of it is and we will try and assist you further.

Kind Regards.
Mark

---

Original Message

---

[FONT=Geneva,Arial,Sans-serif]Dear Sir/Madam

I have been a madasafish.com broadband customer for nearly 8 months now, but recently i have become totally dissatisfied with the level of service. Several times in the last three weeks we have been unable to connect to the internet, for many hours at a time. These periods of disconnection have been quite frequent in the time i have been your customer, and they normally occur at the weekend, which is the most disruptive.

When a call is made to the technical helpline, there are completley unhelpful and just seem to repeat 'there is nothing i can do to help you madam' over and over. I hope that i will receive a better response from you via email.

I would like to know if madasafish.com intend to keep experiencing these 'technical difficulties' as i begrudge paying for a service i am not receiving. Unless you can asure me that these problems are not going to continue i will be changing to a different service provider at the end of my contract.

Regards
Kelly Saban, Christian Mills"

Apart from the fact that none of my concerns have been addressed, the level of english and grammer in the reply is astonishing! I wonder if [/FONT]Madasafish Customer Care
[FONT=Geneva,Arial,Sans-serif]could provide some explanation of their woefully inadequate customer service.[/FONT]

Glad

espresso wrote:

Glad
I would appear that an AVG program AVGEMC.EXE needs to be given internet access permissions in the firewall to solve this problem. see here where others have had this problem.

HTH

how exactly do I get Zonealarm to give permission

sloughflint

Saban wrote:

I would like to show everyone the absolutly appaling email i received from madasafish.com technical support. I sent an email to complain about the continually disrupted service i have received from them, and was sent the following reply that was obviously written by a five year old!

I will definatly be switching suppliers at the end of my contract.

"Dear Customer

Thank you for contacting Madasafish Technical Support.
Regarding your query,We do apologize for the disruption in service last week this was due to a power outage that effected us.We has sorted out that problem and are currently experiencing no problems,If your still having any problems then if you could give a us a description of it is and we will try and assist you further.

Kind Regards.
Mark

---

Original Message

---

[FONT=Geneva,Arial,Sans-serif]Dear Sir/Madam

I have been a madasafish.com broadband customer for nearly 8 months now, but recently i have become totally dissatisfied with the level of service. Several times in the last three weeks we have been unable to connect to the internet, for many hours at a time. These periods of disconnection have been quite frequent in the time i have been your customer, and they normally occur at the weekend, which is the most disruptive.

When a call is made to the technical helpline, there are completley unhelpful and just seem to repeat 'there is nothing i can do to help you madam' over and over. I hope that i will receive a better response from you via email.

I would like to know if madasafish.com intend to keep experiencing these 'technical difficulties' as i begrudge paying for a service i am not receiving. Unless you can asure me that these problems are not going to continue i will be changing to a different service provider at the end of my contract.

Regards
Kelly Saban, Christian Mills"

Apart from the fact that none of my concerns have been addressed, the level of english and grammer in the reply is astonishing! I wonder if [/FONT]Madasafish Customer Care
[FONT=Geneva,Arial,Sans-serif]could provide some explanation of their woefully inadequate customer service.[/FONT]

This is interesting. I don't live in Kent but have had similar difficulties in the last month or so.So it's not just me.Intermittent loss of BB which comes back by itself and slower speeds than before.
Thanks for your PM, Samara but I haven't heard from anyone yet.