Madasafish Questions/answers (merged threads)

neil40

And £13.99 per month for the 20GB package(also retentions)..N

Quentin

James_PN wrote: »

Hi there,

I'm not in the habit of making retention offers public

If you'd like to PM me your username that you use to access "My Account" though, I'll be happy to review your account and usage and I'll see what I can do for you.

The contents of PMs aren't being revealed here.

There should be no objection to making public the retention offers given out by the "official" retention department.

(And to suggest customers might do better if they approach the retentions department direct!)

mountainchrisriver

Does anyone have a freephone/geographic number for MAAF... interested to see if the phone route beats the pm route...

GaryS

neil40 wrote: »

And £13.99 per month for the 20GB package(also retentions)..N

Now that is very interesting.

What number did you ring ?

Quentin

mountainchrisriver wrote: »

Does anyone have a freephone/geographic number for MAAF... interested to see if the phone route beats the pm route...

You can try 08000132302 and asking for the cancellation dept, otherwise, annoyingly you may have to bite the bullet and use 0844 3950830.

neil40

GaryS wrote: »

What number did you ring ?

Just called customer service number and asked for my mac.They offered 17.99 per month first.Then someone from cancellations dept called with the 13.99 per month offer!.I was still better off going to Sky for 5 pounds per month....Neil

Plusnet_company_representative

Quentin wrote: »

The contents of PMs aren't being revealed here.

There should be no objection to making public the retention offers given out by the "official" retention department.

I know they're not Quentin. I was just saying that I wouldn't reveal any retention offers I make publically.

Quentin

Quite right!

Though from what we see there seems better deals can be negotiated by speaking on the phone instead of via this forum's pm system!

Plusnet_company_representative

Apparently it's good to talk

jackskellington

Two months after first registering with MAAF and I am still no closer to getting a broadband connection into my flat, despite forking out about £140.

I had a phone line installed by BT through madasafish over a month ago and was told that my broadband and 'Talk Free' accounts were being processed and would 'go live' withing 7-10 days. Awesome, or so I thought.

Four weeks later and I have nothing, my phone line is dead and when I plug a phone into the socket I get no dial tone and I cannot receive and make calls. When I try to ring my Talk Free number from my mobile I get a'phone is engaged' notice. Money has been taken from my account for both the Broadband and Talk Free, neither of which are working.

So in two months time and £140 out of pocket, I have received sweet FA from MAAF. I have sent several emails and have started tickets on their technical support site, from which I have received absolutely no help, all my tickets just get 'transfered to the relevant department' and are then pretty much ignored. I've tried phoning customer service several times from my mobile (each time costing shitloads) but all I get told is that there is a problem with processing my order and it should be fixed soon.

All I want to know is what is happening and when will I be able to actually use the services I am paying for.

MAAF are cowboys and thiefs and their customer services is non existant.