Madasafish Questions/answers (merged threads)

Gambler

sloughflint wrote: »

Looking at your signature.
Have the two companies merged?

............................:rotfl:

sloughflint

Sorry for not keeping up with important events, Gambler.
(only realised Samara had gone yesterday)

mountainchrisriver

What is the latest/best offer folk have had from Madasafish to retain their custom for another 12 months?

Getting to the point where I am going to need to make a decision to leave (due to pretty poor customer service/ slow speeds etc...) or stay (due to a stunningly cheap offer that takes into account the aforementioned issues! well this is MSE afterall)

Look forward to your replies... maybe even from James_PN on the subject of customer retention deals... :cool:

Plusnet_company_representative

Hi there,

I'm not in the habit of making retention offers public

If you'd like to PM me your username that you use to access "My Account" though, I'll be happy to review your account and usage and I'll see what I can do for you.

mountainchrisriver

Thanks for the swift reply James... you have a pm... :beer:

frugallass

don't give them your credit/debit card details

Winchweight1066

Rang to discuss offers. Young lady started with the standard 6+6 offer from website. Said I didn't need the router they were offeing & asked for 9.99 for 12 months, offered flat rate of 13.99! Pointed out this was more than 6+6 offer? Came down to 11.99 for 12 months, asked for 10.99, consulted with supervisor agreed10.99 for 12 months to start at next payment. Verbal agreement & was happy with this, however 5 minutes later received a call back to say they would offer me 9.99 for 12 months. Just waiting now to see if I get another call offering even cheaper!!!

Plusnet_company_representative

Generally, paying for a service does actually help despite contrary opinion

mountainchrisriver

Winchweight1066 wrote: »

Rang to discuss offers. Young lady started with the standard 6+6 offer from website. Said I didn't need the router they were offeing & asked for 9.99 for 12 months, offered flat rate of 13.99! Pointed out this was more than 6+6 offer? Came down to 11.99 for 12 months, asked for 10.99, consulted with supervisor agreed10.99 for 12 months to start at next payment. Verbal agreement & was happy with this, however 5 minutes later received a call back to say they would offer me 9.99 for 12 months. Just waiting now to see if I get another call offering even cheaper!!!

Interesting... thanks for the post... :beer:

Quentin

James_PN wrote: »

Generally, paying for a service does actually help despite contrary opinion

The problem is letting MAAF have your card details.

Just set up direct debit then if there's a "mistake", the direct debit guarantee makes sure you don't have to worry.