Madasafish Questions/answers (merged threads)

Madasafish_Customer_Care

Hi Agent Zoonie,

The situation with the engineer sounds like it must have been frusterating!

Basically if we aren't able to successfully bring the broadband service to the master socket in your house we will refund you your subscription costs and there would be no cancellation charge.

I believe that most ISPs operate in this way.

If you aren't able to get broadband this time around it would be a money loosing exersize for the ISP because they'll have paid BT to install ADSL and send engineers around. Rather cheekily as someone who works for an ISP and should be protecting the 'bottom line' I should be telling you to stay with dial up. However from a consumer perspective, if I had the patience to go through it all again I probably would in the attempt to save money (cancel the second line) and to get faster speeds than dial up.

I hope that makes sense!

Kind regards,
Samara

agentzoonie

Samara, Yes, you make sense and your input is appreciated, thanks again I like how you're giving me impartial personal advice, even if it's not strictly good business sense
I don't want to lose anyone money, but I am getting angry at seeing boasts of how BT are rolling out to far flung rural areas (like the Scottish islands) and yet treat us as though we live on the moon! It makes me feel like ordering BT broadband, seeing if I can get it, and then cancelling and going elsewhere (if there's a 14 day cool off that is)

I've been attempting to speak to BT this morning, to find out more about upgrades to the exchange in the last few months, and the possibility of moving us to our local (nearer) exchange. Thank goodness they use free phone numbers, because trying to get an answer is a bit like trying to knit with fog!
(i.e. pushed from pillar to post, and no answers at all yet)

It's be nice to get BB, so I'll keep giving it a go.

Regards AZ

scally_2

I've got a bit of a problem to do with changing ISP's. My last contract with an ISP (who isn't subscribed to the Ofcom's code of practice for broadband migrations) ran out on 26th May. I had previously asked them for a MAC, but surprise, surprise they weren't very forthcoming, nor were they answering mails, phone calls etc.

Yesterday I contacted OFCOM as I was at my wits end with this ISP, and within a couple of hours I had a mail from the ISP saying they would release me a MAC.

Needless to say this hasn't happened as yet, and to be honest I'm not holding my breath.

I've looked on the MAAF website after following this thread. I'm a bit confused.

If my contract ran out on the 25th May, which is when my broadband stopped working, would I need to have a MAC to migrate to MAAF? I know I can still log onto my account with the old provider, so I presume I'm still tied in to them? I have seen articles online that say once 10 days have passed since cancellation you don't need a MAC to migrate to another ISP.

What other options are there for someone in this position?

Would I be treated as a new broadband subscriber, or would i still need the MAC?

My landline connection is with BT. I spoke to them yesterday and they put me on to OFCOM.

I feel like I am stuck between a rock and a hard place at the moment. I'm disabled and virtually housebound, so I rely on the Internet to order food (thank goodness for supermarkets that offer home dlivery!) and things like books and music. So, as you can imagine I am desperate to sort this out as soon as I can.

Luckily I have a good friend who is allowing me to take over her computer for the afternoon so i can sort things out.

Many thanks

Madasafish_Customer_Care

Hi Scally,

I'm really sorry to hear of the fiasco that you're having switching broadband providers.

If you are no longer able to connect to your home computer via your broadband connection with your old provider I would suspect that they have removed the broadband from your line. This means that you would not be able to migrate to Madasafish using a MAC. A MAC allows for a new service provider to take control of the broadband going into a property with the customer experiencing little (if any) time where they are not able to connect.

If this is the case it's inconsiderate of your previous supplier to not have supplied you with a MAC prior to disconnecting your service.

To get connected to your new provider as soon as possible, you should sign up immediately and they will be able to start the new provision of broadband on your line. If for some reason the old service provider hasn't removed the ADSL on your line, your new provider will be able to detect this and prompt you for a MAC.

With our services it takes Madasafish about 7 working days to get the service installed from a new provision.

I hope this makes sense and I'll be happy to help you with any further queries.

Kind regards,
Samara

scally_2

Many thanks for your quick response. It's a welcome change to have replies from the old ISP, let alone within an hour or so of posting the message here.

I think the old ISP were worse than useless and the more I started digging on message boards and things, the more I've found out.

I look forward to joining MAAF, and many thanks for your reply

Madasafish_Customer_Care

Hi Scally,

No worries, I'm here to help!

Kind regards,
Samara

izzitme

Hi Samara

Are you able to tell me how long it takes BT to carry out a speed test on a line? I have contacted MAAF Tech Support about very slow BB speeds & have been told that they will contact BT to carry out this test.

Also, will MAAF contact me with a result, or do I need to ring again tp find out what happened & any further info?

Many thanks

Izzitme (User name: mikepreece)

rachelcward

At the end of last month I signed up for Madasafish broadband following recommendations from this website. However, they took the cost of my first month plus postage for sending modem etc and are unable to provide me with that service. They state that it is the fault of BT Warehousing, I have a BT line and am not even in the queue at BT!!!! Needless to say I have returned to my previous dial-up ISP as a temporary measure .... slow but reliable ... will phone Madasafish and demand my payment be returned today ..........

stiffnuts69

Have you tried talking to madasafish

Madasafish_Customer_Care

Hi Rachelcward,

I work for Madasafish and I'm on these forums to help out.

If you could please PM me your Madasafish username I'll investigate to see what is going on.

Kind regards
Samara