Madasafish Questions/answers (merged threads)

neil40

I was getting worse speeds with MAAF.Now my router is plugged into test socket all is fine.Could be internal wiring?.My house is only 3 years old?...Neil

harryhound

disgruntled1234 wrote: »

I'm going to buy a couple of new microfilters today and try and relocate my router near to the master socket and see what results I get.

Thanks for all the feedback and suggestions...

You have to disconnect the rest of the home's "extensions" - all those burgular alarms and external bells connected with cheap wiring that is not proper "twisted pair" as the two redundant wires pick up interference and feed it backwards to the master socket and your router, that is why you take the front off the master socket and plug into the socket exposed inside it.

disgruntled1234

Just thought I'd post a quick update to my "slow speed woes"...

I ran a speed test this morning at 06:20 and the test reported 1560 kbps (which is about the maximum I can get due to the distance from our 'local' exchange)

I then ran a test at about 17:30 tonight and the test reported the same.

I've just run another speed test and once again, it reported a download speed of 1560 kbps.

All of this before I'd plugged the router into the test socket and before I swapped out my microfilters!!

I'm not quite sure what has changed, but if my speeds remain at this level, then I'm happy!

Thanks again for all the advice and suggestions from everyone.

harryhound

Perhaps it was water in the works, somewhere along the line and it has dried out now?

When I moved here, many moons ago, some prat of a BT engineer had fitted the then master connection to the bottom of the window, when the condensation ran into it, there was a sizzling noise as the current leaked away.

frugallass

James, please help me :mad:

I have emailed Shannelle but not sure if she has received it or not - I have also raised a ticket but have zero confidence that it will be dealt with properly.

Anyway, I've recently closed my account and was reliably informed that nothing was owed and the transfer to the new provider was going ahead. However, last week I received an email to say that 97p owing had been taken from my card. It was only 97p but I wasn't happy about this because I hadn't authorised a card payment. I received an email today to say that £10.99 had been successfully taken from my card.

How can you keep doing this to me - I no longer have any services provided by MAAF - do you guys communicate with each other. Please don't give me "there were bugs in the system" or "system errors" because I have heard it all before.

I just want my account closing and deleting (and confirmation that you are not keeping my card details somewhere) is that too much to ask?

MrsTinks

Well I've managed to leave MAAF before the end of my contract after MONTHS of useless tech support - I work in the industry and to have people try and fob me off with "we can't see a problem - well we can see you get intermittent drops sure! But we don't know WHY" - After MANY mails I was asked to go and buy a new router OR they could certainly send me one IF I wanted to sign up to another 12 months... Uhmmm NO!
Called them and explained to them that this is a little teeny bit naughty and they either agree to cancel my account now with no early leaving fees and NO trying to collect any more payments from my account (I have cancelled the DD) or I'll be more than happy to discuss it with them through OFTEL...
Guess it helps knowing more than them sometimes when you work for an ISP
I know the cease has been processed as have ordered new cease with different ISP and didn't require MAC code. This is only the case if the broadband has been ordered to be ceased rather than migrate away by the current provider
Whether they try to bill me again... I dare them!

frugallass

I too cancelled the direct debit but they also have my card details on the system and that is what they are using to take payments - how do I remove those details?

I left my contract early (2 months into it) following a series of major !!!!-ups with both mine and my parents account and I am furious that this is happening now after reassurances that the account was clear with no further charges pending

Quentin

The only sure way to stop them using cards they have stored is for you to "lose" them and get new ones issued by your bank.

Posting problems in this thread no longer gets the service we were used to from MAAF when Samara was around!

harryhound

frugallass wrote: »

I too cancelled the direct debit but they also have my card details on the system and that is what they are using to take payments - how do I remove those details?

Go into your bank and demand they recall or charge back the amount?.
That c0cks up two banks systems and tends to put the problem right back where it belongs in the Plusnet accounting department.

I've done this twice, once to an insurance firm that tried to charge for a cancelled contract and once to a firm that sold my business to a dodgy rival.
The bank did not like doing it but I'm sure there is a clause on DD's that says you can always get the money back.

Just for the record the dodgy firm went bust about 4 months later - fortunately I had not burnt my house down at the time..

miniemma

I would like to say, in amongst lots of people having trouble and leaving MAAF, I have had excellent technical support from them over the last couple of months.

I had a noisy phone line with internet dropping off. The line was only noisy while the router was powered on.

MAAF sent round multiple BT engineers and called me regularly to ask how the problem was progressing. Then their website changed and the ticket system showed up on my account and worked well. Also, I never had to wait more than a couple of minutes on the phone for tech supp.

The best way to get a response from James_PN is to PM him, I did this and he helped with my subsequent speed problem and sorted me a spectacular deal for another year (my 3rd) with MAAF based on my usage. He rang me within a few hours of receiving my PM. Very nice chap.