Madasafish Questions/answers (merged threads)

Joe_Totale_2

Had no connection since Saturday:mad:
Tried 2 laptops and a PC, spent all day Sunday re-installing routers, software,networks etc.
Managed to finally get through to technical support, they say you must use your email password and not your madasafish generated paasword on your router set-up.
I'll try that when I get in from work.

punamulta

I have had no service all weekend, called tech support who are too busy to answer, left on 0844 number hold for ever, their recorded message stated problem solved which was far from the case, I have just got back online now. madasafish service standards is getting very like BT for some reason.

punamulta

no service all weekend, spent most of sunday night on hold, this iSP is going down the tubes. why pay when you can get crap service on talk talk for free.

GaryS

Glad that I am not the only one, at least that rules out any of my kit at home.

My connection has gone from over 4 meg to a very slow 124kb over the weekend, no help from CS just the usual nonsense.

James_PN , I have sent you a PM if you read this.

You currently have a lot of unhappy customers, paying for a broadband service but only getting a dial-up one.

duncansby

If you are trying to sign on to the internet via the router homepage please note that madasafish has changed the password to the same as your email password.

GaryS

duncansby wrote: »

If you are trying to sign on to the internet via the router homepage please note that madasafish has changed the password to the same as your email password.

I have already tried that, but it still does not work as fast as before.

Funny how MAAF never told any customers that they had changed their broadband passwords don't you think ?

I only found out when I took out another mortgage and reluctantly called the support line !!

Old password no longer works, new password is soooooooooooo slow !

OxJak

Glad to hear it's not just me!

Can someone post the support number on here, the MAAF website is blocked at work so I can't look on there for it :rolleyes:

What is it we're supposed to do? (and supposedly should have telepathically figured out for ourselves!) We connect up through a wireless router which we just turn on and fire up the computer, I've never had to enter a password to connect.

Contract is up at the end of next month, they'll need to give me a very good offer to keep me for another 12 months...

punamulta

0844 395 0830

select option 2 for billing to get a faster answer and they can sort passwords
4p / min

Plusnet_company_representative

Thanks Gary.

As discussed, your speed problem is being caused by your disconnections and as such, I'm just running some checks on your line prior to raising your fault to BT.

@ everyone else - I've very sorry if you were affected by the authentication issue over the course of the weekend.

http://www.madasafish.com/support/service-status.html?action=messages&ispservice_id=adsldial

Shows some further information on the current status of the problem.

Plusnet_company_representative

frugallass wrote: »

No point in me sending a PM to James - I've been dealing with Shanelle in Customer Services direct. Queries sent to James may have taken a few days to get a response so I gave up.....

I've just checked my inbox again, I don't seem to have received any PMs from you in the last couple of weeks?