TT broadband-Hard to leave, Beware! (merged)

sloughflint

Beancounter wrote:

Just received a letter telling me my Direct debit has been canceeled and they will disconnect me if I don't reinstated it within 30 days......go on, try to disconnect me!!!! :mad:

Still haven't had a reply to my emails, thats 12 days from the original send date. I will try AGAIN!

Yes, this is familiar. Just don't give up. Keep sending that email.

Got a letter from TT yesterday thanking me for my last payment for phone(???) and would I be interested in their new broadband offer!!!!
I doan fink so.

Beancounter

UPDATE! After sending in emails to the 2 addresses suggested again and also sending a hard copy by recorded mail on Saturday I received a call early on Monday. The guy apologised and told me exactly what he was going to do (refund the overpayment, cancel the July bill and close the account) and would call me again by 4pm at the latest to tell me that he has carried out this most simple of tasks. Guess what? He didn't call!:mad:

Now I don't know if he was feeding me bull to keep me quiet, has been sidetracked by something else or has done what he promised and just not called me. Can they do anything they promise?

sloughflint

Beancounter wrote:

UPDATE! After sending in emails to the 2 addresses suggested again and also sending a hard copy by recorded mail on Saturday I received a call early on Monday. The guy apologised and told me exactly what he was going to do (refund the overpayment, cancel the July bill and close the account) and would call me again by 4pm at the latest to tell me that he has carried out this most simple of tasks. Guess what? He didn't call!:mad:

Now I don't know if he was feeding me bull to keep me quiet, has been sidetracked by something else or has done what he promised and just not called me. Can they do anything they promise?

This is promising. I think it will be done.
I remember getting a phone call on the broadband side of my problems and everything proposed was done. I thanked her for her courtesy call but stated that I needed evidence of her proposed course of resolution and so requested that she put everything in writing too. She did.
Don't worry too much now Beancounter. I think your emails have been acknowledged ( not the letter, sadly). You could always force the issue and send another email to both places expressing your disappointment at not receiving the agreed phone call and expect written confirmation that all has been completed.

BexTech

Beancounter wrote:

UPDATE! After sending in emails to the 2 addresses suggested again and also sending a hard copy by recorded mail on Saturday I received a call early on Monday. The guy apologised and told me exactly what he was going to do (refund the overpayment, cancel the July bill and close the account) and would call me again by 4pm at the latest to tell me that he has carried out this most simple of tasks. Guess what? He didn't call!:mad:

Now I don't know if he was feeding me bull to keep me quiet, has been sidetracked by something else or has done what he promised and just not called me. Can they do anything they promise?

They kept promising me they would stop billing me for services I didn't have, yet every time another bill and threatening letter came, took around 4 months before they finally stopped sending bills.

They really are a useless organisation.

illuminate

Well my experiences date back to here....

http://forums.moneysavingexpert.com/showthread.html?t=192751

AND I'M STILL GETTING BILLS OFF THE CLuELESS W#NK3RS....

Infact I got a letter today from a debt collection agency... looks like we are going to court...

Anybody help with whether/how I can counter sue ?

johnenoch

TalkTalk customer service is well known to be rubbish and looking at a recent complaints board, I see other people with the same problem I have: http://www.petitionthem.com/default.asp?sect=detail&pet=3170

My service was cancelled over the phone and suspended one month later… but they still left the account active and clocking a bill. One of those bills was credited back after my one call to their customer services that actually got through and was actioned, but then it kept billing and now we get the legal threats and credit rating impacted – all for GBP 50.96 we do not owe them. All correspondence, bills, the credit for GBP 28 and phone records to their 0870 have been saved.

I am trying to sort this out on behalf of my mother who is a stoke victim and I have seen TalkTalk already take her to desperation – which is very dangerous for her health. She even tried sending them a cheque for GBP 28 (before TalkTalk clocked up a few more erroneous bills) but it seems nothing gets through to this company: phone calls, mails, letters even cheques do not work. What can I do? I even tried writing to Charles Dunstone’s corporate e-mail and Ofcom. I think this company is deliberately shaking people down – and when it is the elderly and infirm, what can they do?

This is a scandalous was of doing business and it seems that there are no consumer protection in UK – just some totally useless, theoretical process from Ofocm that will only work if TalkTalk was responsive in the first place. Any ideas? Has anyone successfully sued these !!!!!!!s?

johnenoch

Basically Dunstone is a total crook and his merry men are no better. I have just contated my local Citizen's Advice Bureau. They seemed keen to pursue TalkTalk once I told them I have kept all e-mails, can show when I called the 0870 from my BT bill and can give them a clear bullet point chronology of events from signing up to cancelling, then getting the threats and menacing behaviour. You will need to give them power of attorney to act on your behalf and then let them send the letters.

TakeTake are so clearly wrong to shake down customers via (i) the sneak £78 disconnect fee (which they waived in my case after the tried to fob me off by lying and saying it's on our contract on the website - I pointed out is is in no place on any contract or website and challenged them to go through it with me over the phone) (ii) to keep billing after cancellation of service AND cause damage and distress via credit collectors.

I think we all have a strong case here - go for Citizen's Advice Bureau.
They also told me I could get media interest with this...

gordies

well done on getting sorted with TT. (letter from Dawn on page6)

any chance you can post the exact address this letter came from so we can all use this address and make sure our letters get to the correct people.

a fax number would be excellent as well.

many thanks.

sloughflint

gordies wrote:

well done on getting sorted with TT. (letter from Dawn on page6)

any chance you can post the exact address this letter came from so we can all use this address and make sure our letters get to the correct people.

a fax number would be excellent as well.

many thanks.

Gordie,
That was a reply from the escalations email. Trust me: don't bother posting mail.
Email to the escalations one I posted earlier on and Charles Dunstone. Any reply is signed " Customer liaison executive".

sloughflint

johnenoch wrote:

They also told me I could get media interest with this...

I think this is a great idea.
IF CAB take it on for you and go down the media route, count me in and PM me. I have kept all documentation.