TT broadband-Hard to leave, Beware! (merged)

normanmark

cullin wrote:

no? Just to get the MAC no. But that is my beef its in T/T interest to leave me where i am, as they get no more money when they do.

OK well remember that MAC's have a 30 day expiry limit on them, if thats expired then you'll have to get another MAC issued by your old provider or a cease of the broadband off the line. Otherwise talk talk wont be able to get their service on for you!

southwestmaid

Long story but I canceled my Talk Talk telephone account back in May(after 3 month trial) still had BB with them as I understood I would have to wait until following Feb when my 12 month contract would be up.

In July TT disconnected my broadband without telling me, when I contacted them they couldn't give me an explanation but offered to reconnect me, I said I would like to leave and asked for MAC code.Waited for weeks before they finally told me I didn't need one. One. After dozens of calls I was then told I would have to pay leaving fee, I said I didn't care, just wanted to leave.

Had a bill from them today which says my monthly BB payment will be taken automatically from my account on 12th September. After several more phone calls and being cut off the lady said she would credit me with last payment which was taken out on 14th August and send me by email a disconnection form.


I have had my BB with Primus since 16th August. Apparently although I'm with Primus I'm still with TT and paying for both!

I have never had such bad service from a company, I'm feeling so angry after speaking to them, just had to let of steam. The worst thing is being told so many different things each time they put me through to someone else and then after being put through to the 3rd person I was cut off and had to go through the whole story again. To be honest even I'm getting confused myself now.

should I cancel my DD and wait for a final bill and pay by cheque?

BexTech

I'd have cancelled my DD ages ago, I also don't see why you should pay for a service you aren't receiving.

1196rachel

southwestmaid wrote:

should I cancel my DD and wait for a final bill and pay by cheque?

I think the 'final bill' could be a new concept to TT

After having received the letter which I mentioned in my post on 27/08, I received another bill on Friday for over £50

When will this ever end :mad:

In their defence (why do I want to defend them??) they may have already printed and posted the bill before they sent the other letter, I suppose...

southwestmaid

southwestmaid wrote:

should I cancel my DD and wait for a final bill and pay by cheque?

I'm just a bit worried about it affecting my credit rating if I should cancel.

1196rachel

southwestmaid wrote:

I'm just a bit worried about it affecting my credit rating if I should cancel.

In all seriousness, I questioned Oftel on this and whether if you don't pay they can give you a 'black mark' which could affect your credit rating. (I had cancelled my dd). I was told that if you feel you must pay to retain your good credit rating, send a cheque with a covering letter stating that you are paying "under duress" (I think that's the term that she used) and that as far as you are aware you do not owe the amount and will seek reimbursement.

I decided not to pay since they were only threatening me with broadband disconnection - something which had already happened months before!

For me, it's still not resolved though.

Beancounter

My saga continues. I was promised on Aug 16th that everything would finally be sorted. I was to get a £30 refund by cheque within 14 days along with a letter detailing the account closure. As of yet, I am still waiting. At least they managed to knock off the amount from the June bill but I am still "due" £35. My next billing date is the 9th, if they raise another bill on that date then I will be taking this to the next level.:mad:

southwestmaid

Well...just come off the phone from talktalk yet again as I have not received the disconnection e mail.

The gentleman assured me that he had now put through a 2nd disconnection request just to be on the safe side and that I would be getting a letter of confirmation in the post. He said I didn't need to cancel my DD as this would be done automatically. Think I'm going to cancel it myself though and if necessary do as Rachel says and send a cheque 'under duress', if necessary.
He also asked for my new providers name.

I'm not expecting it all to go smoothly although this time he sounded more positive. I used the number for the car phone warehouse 0800 049 0049. option 2 given by Sean Rudenko (thanks Sean) and got through after only few rings.

trips_2

anyone got any thoughts on this?

joined taltalk revolution and soon after they upgraded line last week which had worked fine prior. now phone is working 95% and broadband is working at 10% constantly cutting out and having to be reset.

Phoned TT numerous times this week waiting up to 20min each time they cut me off once promised to phone back twice and didn't finally telling me an engineer would test my line and phone me within next 24 hrs which again did not happen.

phone agent was bordering on rude and told me their tech dept would not test line unless i plug in their modem which i have not even received and use wireless router anyway. my computer consultant tells me this requirement is nonsense and seems their get out clause!

asked them why this was necessary as bt do remote check and act on my automated request to test line which had taken me days and numerous calls to tt to arrange which req'd callbacks from engineers!

banging my head against wall as these guys are giving third world cust service to UK customers and hardware is not working efficiently.

anyone got any experience of this or know how to get this company to sort problems out?

ps not just me my neighbour has moved over and has no working phone!!!!!

sabelu

I was previously with TTalk for both home phone and BB. Had the free call package + 1.1Meg BB. When they announced free I transferred altho I had to pay the sugn up fee and the £10 per month as outside area but was assured I would get Free calls (yes) + international (have been charged for calls to Italy and Portugal) and my BB speed would be increased to 2Meg at my next bill. This was around April so far despite my constant calls, emails and finally a written complaint I have not had satisfaction and indeed have not had a reply to an email or the written complaint. I have now escalated to the regulator, as yet no response, is there anything else I can do. Can I opt out of the 18 month agreemant as they have not delivered, can I claim compensation or at least the difference back? Any other options?