If you use "3 like home" read this- possible reason to cancel??

Tony5101

rev_henry wrote: »

Very interesting. I'm on the phone to three atm. Just managed to get what I want through to the first lady, she tried the stuff about the early termination fee a couple of times, I then quoted the link I posted above, and she eventually gave in. Now I'm on hold to disconnections...
Watch this space.

Good Luck Rev_Henry!

rev_henry

ceepeeuk wrote: »

I just had a punt at this, got as far as Customer Options who refused my cancellation request (without penalty), because they could not find a record on my account of having received the message. Also refused to put me onto a manager - they 'kindly' spoke to them on my behalf!

They agreed the message has been sent and people have been cancelling because of it, but if there is not record on the account, they refuse to let you out without charging. The chap I 'debated' this with, claimed to have cancelled 3 peoples accounts like this today already.

Looks like a arsey letter from me tonight then! What address are people using for this? I'm not giving up.

Well, I now have my PAC. I gave up and decided just to pay my ETF as I've only a couple of months left. He went on about how the change wouldn't affect me because I don't seem to have gone abroad very much. I said I went to Austria and used 3 like home in Feb 08, he said that's too long ago! Seriously warped logic. Anyway, nevermind, looks like I'm a little nearer being free of them.

stephenbradley

Hi guys. just phoned up again and got £10 per month knocked off my contract! Result - down to £8 per month with good handset (nokia e71). No fight required!!

Andyblizz

Tony5101 wrote: »

Hi Andy -

If you manage to get your PAC without termination fee, would you please PM me and let me know.
I've been on the phone to them sooo many times today and they've had me trawling around Newcastle to the 3Store - cos they couldn't see the info on that mobile link.
I went to the 3Store as requested - who looked at the site - agreed with what it said, but also stated that it was a c/s issue and that they couldn't help. - So - one very wet, unhappy bunny!
I've subsequently sent an email to customer services, but in the meantime, if a 'friend' has had their contract cancelled....then I may have more luck.

Cheers,

Tony

I will try and report back later once. I have phoned them to move me onto PAYG and also for my wife.

But the lady i spoke to did say she would leave a note on my account. And i did hear her type sometine in the computer. But i could have been "dont give this guy a thing" LOL

parallax_20

Never mind mate. I thought they might do something like that. They did the same thing when I wanted reduce my line rental when upgrading, so they looked at my previous bills to see how much I used to only then suggest M&M100 would have been better suited to me then the M&M300 I was on, thus reducing my line rental by dropping down a tariff. The cheek of it!

parallax_20

stephenbradley wrote: »

Hi guys. just phoned up again and got £10 per month knocked off my contract! Result - down to £8 per month with good handset (nokia e71). No fight required!!

Congratulations, but isn't that just an upgrade with a loyalty discount? Unless you were within your minimum term?

rev_henry

Has anyone managed to cancel who didn't get the text message/link?

stephenbradley

no , sorry - didnt phrase that correct. I had taken out this contract about 3 months ago. they have modified it to the end of the contract

parallax_20

Oh right, good deal then for £8 with E71. Well done!

jamalfatty

Has everyone who has used this to get contract cancelled / reduction in charges used this service in past? I'd give my left nut to ditch 3 as the coverage is appalling but have 10 months or so to go, have never used this service (doesnt mean I wouldnt have in future though so still to my detriment maybe?)

I got a text this morning much along same lines as one posted, however the URL (mobile6.three.co.uk/sdf/3lhnon) doesnt mention anything about cancelling early, I assume there has been seperate SMS's sent to those who actively used the service and those that didnt