Add your feedback on Mobile Recycler Mazuma

Surfingh20

Used Mazuma three times (always been a great service). But when I sent off my iPhone 3GS yesterday I had thought that they wouldn't honor their quote of £58 as there was a very small crack in the very bottom of the screen. But I was wrong. Sent yesterday recorded delivery and recieved an email confirming order complete and money on the way at 12 today. Very happy with the service again.

Just to note always send signed for or recorded deliver as its insured with Royalmail. Also Mazuma state that you should stick a label over the free postage label for signed for delivery. Don't, just ask Royal Mail to pay the difference. Saves you a bit of cash.

admiralandrea

Noticed no-one had posted feedback for a few months, so thought I'd come on to reassure people that Mazuma are still brilliant! I enquired with them on a Thursday evening, having looked on here first. I had my Argos giftcard from them on Tuesday. So six days total, including a weekend, which I thought was pretty impressive! I've already recommended them to friends. :-)

joeyp

I've used Mazuma several times in the past, however, sent them a phone (in perfect working order) by Special Delivery yesterday and on checking my account today, noticed that the order had been "rejected".

On further exploration, Mazuma were claiming that the mother board in the phone was damaged and they deemed the phone "beyond reasonable repair" and I was getting nothing!

I phoned and was told the same thing and also told that if I wasn't happy, I should take up a claim with the Royal Mail. I asked them to look into my case again and they said they'd call back. I called again 30 minutes later and was told the same thing by another member of staff (your phone is damaged beyond repair and must have been damanged in transit). This lady said she would get someone to check again and call me back.

Ten minutes later, I received a call saying "there was a system error and your phone is perfect. the money will be transferred straight away. Sorry about the mix-up"! Sorry?? For getting me mega stressed out for an hour? Yeah, cheers Mazuma

mrginge

Used mazuma for the first time this week. Very impressed. Three day turnaround from posting phone to receiving cheque.
Definite recommendation.

sigane_2

Mazuma were brilliant. I applied this Friday at 3pm, the envelope turned up the following morning (and my mail comes by pony and cart) and I posted it the same morning. The money was in my account monday afternoon. Well chuffed :-)

newleaf

Posted my phone (Freepost) Weds am, money in bank by Friday lunchtime. Very happy :T

daisymoocow_2

Brill, friendly service - quick and very communicative. Received full amount quoted. Will use again.

becktute

Excellent service. Registered my phone on Sunday night and printed the packaging and posting info to save time. Sent it off yesterday, got an email today to say that my phone had been received, another to say that the payment would be processed by midnight. By 5pm today the money was in my bank account. The whole transaction took less than 48 hours. Incredibly impressed with Mazuma.

sparkymarky800

Fantastic service. Registered my phone on Thursday, Posted Friday, Email Monday to say phone received, Email Monday afternoon to say money paid. Money in bank Monday PM. Fast and efficient service. May not pay the top price, but they never knocked the agreed price down.

CARL6789

:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:(:( FIrst post ,i recommended Mazuma to my girlfriend to recycle iphone 4s . £150 pounds , she sent it not registered , oops , package now been returned with a note saying package tampered no phone inside , Can anyone from Mazuma tell me why dont the just do a registered service for recycling phones ? bad experince , So please as a warning , just make sure it Special D