Mobile Phone Exchange.co.uk

akaazz_2

A quote by Marc Walters:
Quote:
Whilst I will not say we are perfect, we always endeavour to be fair and honest.
They were totally RUBBISH.

Firstly, we placed an order online and received a bag within days.
However, it was stated when ordering that we would receive a FREEPOST bag, but we received a SPECIAL DELIVERY bag, which cost us £5 to send.

We sent a Nokia 5800 worth supposedly £82, which was brand new and unused as I won it in a competition.

Believe it or not, the phone when received was supposedly damaged and we would only be paid £72, but when I asked MPX what was wrong with the phone, they stated that they would ask the tecnichian the problem and contact me tommorow. We wiated 2 days for a reply and didnt here anything, so I had to call back myself, which was hard enough, as they never answer there phones. Finally I got through and they stated, that the problem was that there was a scratch on the phone. This was not possible, as I won it on a Pepsi competition and I examined it before hand and there was no scratches, I was not happy with this and asked for them to send me back the phone, however this would cost £10. This was stated in their T&C's but this is unexceptable.

After doing a little research on the internet, I was able to find some other BAD feedback on the internet. One was basically a test.
Someone had their phone proffesionally examined before hand and the phone was classed as brand new, however when MPX received it, magically there was a problem and the price was decreased by £20.

Trading Standards and The Office of Fair Trading are said to be looking into MPX, but I dont know whether this is true.

After a bit more research, I was abe to find the owners and directors of MPX, and belive it or not, its a BIG family business. The MD is the father and the Director is one son and the Assistant Director is the other son and also in this little con is ex-Vodafone chief.
I was able to find also Marc Walters (Director of MPX) email and phone number.



On this above link, you will find various complaints from people who used MPX and also a reply from Marc Walters.

Anyway, back to my story of HELL, when we were told there was a problem we told them we could contact their Director and would email them now, so the call was over.

We emailed Marc Walters and also phoned him on his direct number, however, he also never answered his number or emails.
I received a email back from Marc Walters immediatly and was very impressed, but it was an automatic OUT OF OFFICE reply. It stated he was out of office on holiday for about 10 more days. So we thought we would tell MPX to not pay the REDUCED price as we would wait until the Director has returned and we would take it down with him.

We sent Marc Walters another email and left him another message on his phone telling him of the problem.

Magically, I received a call from MPX the next day after this and MAGICALLY there was a technical glitch and there was no problem with the phone and the full price would be paid.

So, after all this TROUBLE for no reason at all, I received a Payment into my account.

However, we did not send Marc Walters another email or phone call as:
I couldnt be bothered too, as they were stupid
I wanted to see if I would get a reply from Marc Walters

I have waited and waited for ages and no reply, the case is settled but it has been 2 months and still no reply.

You would think he would reply as a caring for their customers, but I have realised in this process that MPX have no care at all for their customers.

Dont use MPX, they are totally useless.

If you are going to use anyone, use Envirofone, as I sent 2 iPhone's to them as they paid more.
As I was sending such expensive phones, they offered me a free courier service. GREAT OR WHAT.
I received a call from Envirofone a day after sending the phones with the FREE courier and they said there was a crack in the back of one phone, which I new was there before, but did not realize that this would affect the price. So I said that they could pay me for one phone and send me the damaged on back. They said this was fine and that I would receive my payment within 3 days and my damaged phone within 14 days, without having to pay any return fee (which MPX charge £10), I recieved my payment into my account the next day which was faster then expected and I received my already damaged phone back within 5 days, and it wasnt posted to me through Royal Mail, it was sent back by courier, they didnt need to do that as it doesnt matter as I wasnt a customer, but Envirofone care about evereyone.

USE ENVIROFONE, NOT MPX

I am going to send a link of this thread to Marc Walters, to see if i get a reply.

Also, I would be very intrested in seing if anyone else has this problem, as other forums are very confussing. MPX is like Marmite, some people like it and some people hate it.

If you want his phone number it is: 0208-732-3558
If you want his mobile number: 7768 808222
His email is: marc@mobilephonexchange.co.uk

EDIT:
WOW, he replied I am going to call him on his mobile now!!!

He asked me to call him on either of his numbers, I just have and it has gone straight to voicemail.

If you are looking at this Marc, why dont you join up to the site and tell everyone on here, what you want to say.

I know some other people who have had bad experiences with MPX.

akaazz_2

MAJOR UPDATE: I have now been in contact with Marc Walters, and he has talked to me and I now think that there customer service has changed allot and they now understand that there customers are valuable.

He admits that there company is not always perfect but that is with any company.

I think it is great that he puts his personal email and telephone address out there for any feedback.

I can now say that MPX is safe to use as they have also waived the £10 return policy, as it is not fair. However, this is still in their T&C's as they are yet to update it.



A quote by Marc Walters:

Whilst I will not say we are perfect, we always endeavour to be fair and honest.

They were totally RUBBISH.

Firstly, we placed an order online and received a bag within days.
However, it was stated when ordering that we would receive a FREEPOST bag, but we received a SPECIAL DELIVERY bag, which cost us £5 to send.

We sent a Nokia 5800 worth supposedly £82, which was brand new and unused as I won it in a competition.

Believe it or not, the phone when received was supposedly damaged and we would only be paid £72, but when I asked MPX what was wrong with the phone, they stated that they would ask the tecnichian the problem and contact me tommorow. We wiated 2 days for a reply and didnt here anything, so I had to call back myself, which was hard enough, as they never answer there phones. Finally I got through and they stated, that the problem was that there was a scratch on the phone. This was not possible, as I won it on a Pepsi competition and I examined it before hand and there was no scratches, I was not happy with this and asked for them to send me back the phone, however this would cost £10. This was stated in their T&C's but this is unexceptable.

After doing a little research on the internet, I was able to find some other BAD feedback on the internet. One was basically a test.
Someone had their phone proffesionally examined before hand and the phone was classed as brand new, however when MPX received it, magically there was a problem and the price was decreased by £20.

Trading Standards and The Office of Fair Trading are said to be looking into MPX, but I dont know whether this is true.

After a bit more research, I was abe to find the owners and directors of MPX, and belive it or not, its a BIG family business. The MD is the father and the Director is one son and the Assistant Director is the other son and also in this little con is ex-Vodafone chief.
I was able to find also Marc Walters (Director of MPX) email and phone number.



On this above link, you will find various complaints from people who used MPX and also a reply from Marc Walters.

Anyway, back to my story of HELL, when we were told there was a problem we told them we could contact their Director and would email them now, so the call was over.

We emailed Marc Walters and also phoned him on his direct number, however, he also never answered his number or emails.
I received a email back from Marc Walters immediatly and was very impressed, but it was an automatic OUT OF OFFICE reply. It stated he was out of office on holiday for about 10 more days. So we thought we would tell MPX to not pay the REDUCED price as we would wait until the Director has returned and we would take it down with him.

We sent Marc Walters another email and left him another message on his phone telling him of the problem.

Magically, I received a call from MPX the next day after this and MAGICALLY there was a technical glitch and there was no problem with the phone and the full price would be paid.

So, after all this TROUBLE for no reason at all, I received a Payment into my account.

However, we did not send Marc Walters another email or phone call as:

1. I couldnt be bothered too, as they were stupid
2. I wanted to see if I would get a reply from Marc Walters

I have waited and waited for ages and no reply, the case is settled but it has been 2 months and still no reply.

You would think he would reply as a caring for their customers, but I have realised in this process that MPX have no care at all for their customers.

Dont use MPX, they are totally useless.

If you are going to use anyone, use Envirofone, as I sent 2 iPhone's to them as they paid more.
As I was sending such expensive phones, they offered me a free courier service. GREAT OR WHAT.
I received a call from Envirofone a day after sending the phones with the FREE courier and they said there was a crack in the back of one phone, which I new was there before, but did not realize that this would affect the price. So I said that they could pay me for one phone and send me the damaged on back. They said this was fine and that I would receive my payment within 3 days and my damaged phone within 14 days, without having to pay any return fee (which MPX charge £10), I recieved my payment into my account the next day which was faster then expected and I received my already damaged phone back within 5 days, and it wasnt posted to me through Royal Mail, it was sent back by courier, they didnt need to do that as it doesnt matter as I wasnt a customer, but Envirofone care about evereyone.

USE ENVIROFONE, NOT MPX

I am going to send a link of this thread to Marc Walters, to see if i get a reply.

Also, I would be very intrested in seing if anyone else has this problem, as other forums are very confussing. MPX is like Marmite, some people like it and some people hate it.

If you want his phone number it is: 0208-732-3558
If you want his mobile number: 7768 808222
His email is: marc@mobilephonexchange.co.uk

EDIT:
WOW, he replied I am going to call him on his mobile now!!!

He asked me to call him on either of his numbers, I just have and it has gone straight to voicemail.

If you are looking at this Marc, why dont you join up to the site and tell everyone on here, what you want to say.

I know some other people who have had bad experiences with MPX.

neilsc99

i used this company earlier this year. got a price for a fully working N95, sent the phone off but had no reply from them, called them up and they told me the phone would not turn on and the screen was scratched, i argued the t*5s with them and got the full money. Dont think i will risk using them next time

chezzym

i sent my nokia to mobile phone exchange, they sent an email saying i will receive £70 to my account within a week, (19 aug) i checked the bank and it never went in, i check on mobile phone exchange and it says its been credited even tho no money has been received.

i feel that they have basicly robbed me of £70 + a perfectly working phone. is there anything i can do???

Dizzy_Ditzy

thank you everyone, i was looking at sending my phone there but i wont be doing so now!

Just goes to show what a quick google search comes up with!

samantha84lynch

I'm gutted!!! Why didn't I research the company!!

I sent them my Nokia E71 in perfect working order because I upgraded and could do with the cash. They offered £91. I wasn't expecting to get that but they sent me an email saying they would offer me £0 for the phone!! Saying it's water damaged which is a load of BS! I have tried emailing but I'm getting nowhere. When I log on to my account it states that they haven't even recieved my phone yet!!

I want my phone back but looks unlikely. I'm devasted. How can they get away with this?! Isn't there something that can be done??

Churchmouse39

Well superb... That'll teach me to research a company BEFORE I post them my property and not after it's all gone wrong.

Nokia phone sent to them following £89 quote. Subsequently received £53 offer after various BS claims very similar to those on the previous pages posted by others. I have just emailed them back asking for my phone to be returned as the quote is unacceptable. I will see what kind of response I'm getting but having read 4 pages of this I'm not holding my breath.

One thing seems certain... they quote more than everyone else on comparison sites and have invested heavily to come up as one of the first search results in Google, and then they scam people by giving offers 50% or even less of what was originally quoted, using a "no reply" email to make it extra awkward to get back to them within the 3-day window they give you.
Well I'm looking forward to trying to get my phone back from this bunch of scamming b******s.

I really hope Trading Standards, BBC Watchdog etc get on their case.

beepadam

Hi there,

I have seen lots of negative messages regarding this company and thought that I would just provide my dealings with them. I e-mailed the details of my Samsung Omnia. I read through the 'as new' terms and conditions and they offered me £72 for my phone so long as I went through the checklist and ensured that it was presented in as new condition.

I packaged the phone and sent to the freepost address - 2 days later I received an e-mail which confirmed the offer and said that I would receive a BACS transfer with the amount by an indicated day. The payment was in my account 4 days earlier than the stated time.

I am sorry that some people have experienced problems with them but thought that I should relay my extremely positive dealings with them. I will most definitely referring them to anyone who is thinking about recycling their old mobile phones.

Adam

tobin1982

this company is a bunch of scam artists!! dont use them, they quoted me £34 for a mint condition phone, but when it arrived, even though it was well packaged, they claimed it was damaged and offered me £17 for it.
Next time i will use Mazuma as their adverts say if they dont offer you the amout quoted they will return the phone free of charge

whitevanman2010

I was also ripped off by this company, they advertise the highest price for your phone then make up false claims that your phone is damaged, I wish now I had used Ebay!!
The moral of this story is DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!