Mobile Phone Exchange.co.uk

RUSHY_2

If you are cashing in your old mobile phone to earn a few dollars - seller beware of Mobile Phone Xchange !!!I was given a quote of £60 and sent the phone off. The next I heard was when a cheque for £17 arrived through the door with a simple comment - display damage !!I phoned up and after half an hour and an angry exchange of my thoughts on the companies operating practice the offer was increased to £20 - then £25 then £30 and finally £35. The option - to pay £10 upfront and have my phone returned. I finally got them to agree to £40 - 135 % more than they originally tried to fob me off with !!!!BEWARE - MOBILE PHONE EXCHANGE !!!

***_22

RUSHY wrote: »

If you are cashing in your old mobile phone to earn a few dollars - seller beware of Mobile Phone Xchange !!!I was given a quote of £60 and sent the phone off. The next I heard was when a cheque for £17 arrived through the door with a simple comment - display damage !!I phoned up and after half an hour and an angry exchange of my thoughts on the companies operating practice the offer was increased to £20 - then £25 then £30 and finally £35. The option - to pay £10 upfront and have my phone returned. I finally got them to agree to £40 - 135 % more than they originally tried to fob me off with !!!!BEWARE - MOBILE PHONE EXCHANGE !!!

I can't share the same opinion. I got full price I was quoted (i sent away my old apple iphone 2G, in excellent condition). only problem i had was it took 2 weeks before I got the payment. Was your screen damaged? if so, it says on the site you may be deducted depending on the condition of the phone, which is understandable.

savethepound

I had a similar problem. Quoted £37, got £10 with no explanation of the reason. Nothing wrong with the phone (see my thread https://forums.moneysavingexpert.com/discussion/2014203). I notice they've changed their name slightly after terrible reviews, but same old ripoff site. Just sell it on ebay.

zzleezz

Envirofone are not all sweetness and light :P

I sent them my last handset recently, a HTC Touch HD valued on their site at £130. I had kept that handset in a silicon case with a screen protector on it since the moment it came out of its box. I can honestly say that it was in perfect condition and you would be hard pressed to tell a difference between a new one and my old one.

So in complete confidence I packaged the phone in far more padding than Enviro provided (very poor plastic envelope) I even left the silicon case on it as I would not be needing it and I thought that it would provide extra protection if it did take a knock.

Imagine my shock when Enviro emailed me and told me that the phone had a "screen fault" and that my valuation had dropped to £70. I called them up right away and pointed out what I said above, to be fair the guy on the phone then did say that it was noted how good condition the phone was in. He said he could get it tested again but that would take another 5 working days, slightly odd and sounds like a stalling tactic. I said go ahead and if there was any problem to send the phone back to me.

At this point I scared myself to death by googling others problems with Enviro, some sound the same as mine with good phones being returned in damaged condition. 5 nervous days later they emailed me and lo and behold offered the full amount!

Now you might be thinking whats my beef? Well the suspicious part of me is thinking that they do this a lot, claim a fault in the first instance and then some people will just accept it.

Some time ago I had used Mazuma mobile to send back a whole heap of phones including another £130 one, think the total value of all of them was over £220. Didnt have a single hitch with them and wish I had used them this time.

As mentioned already Ebay should be the best bet but carries with it its own set of problems, but that will be the route I take in 12 months time when I grow bored of my HTC Desire

swilliam

Why dont you sell them through the papers ?

I just got £55 for a Nokia 5310 Express music and £50 for a SE W10i.

I cant understand why people use these companys and expect to get a decent price , the mind boggles ?

cactusdust

swilliam wrote: »

I cant understand why people use these companys and expect to get a decent price , the mind boggles ?

Because it is possible to get a good price? I sold my N95 8GB through a phone recycling site because it was more than I would of gotten off eBay after their ridiculous fees.

17540

I was looking to 'off load' my NOKIA 5800 express which was approx 6 months old, in full working order and in very good/used condition, ok it had very slight wear and tear for a 6 month old mobile but it had never been dropped or misused you get the picture. Mobilephone Exchange quoted £82.00 which was the best of the competition, so decided to sell.The phone was sent via there brown envelope and 3 days later I recieved an email offering £23.00, there reason was a badly scratched screen (absolute Bu***t), upon me telephoning them they instantly upped there offer to £52.00 this was due to an admin error (still not good enough for a good condition phone), but I am still not satisfied and asked them for the engineer to re check/consider, but the still came back saying not the case is cracked (again absolute bull***t). With my total disatisfaction I have asked them to return my mobile phone to me, but will cancell my cheque for the £10.00 postage to them upon my reciept. PLEASE KEEP AWAY FROM THIS SCAMMING COMPANY WHICH SHOULD BE REPPORTED TO TRADING STANDARDS.Oh another thing if there phones are due to be exported out to 3rd world countries, why should they have to be in such good condition, ie perfect.....very confused !!

stonemushrooms

MPX = SCAM.

I got a quote of £51 for my LG KC910 (Renoir) I would have liked a bit more personally but I went with them because they promised payment within 3 days by PayPal.

After sending my phone off I received an Email stating there was severe damage on the touch screen and they offered me £10. Absolutely unacceptable I thought. Especially when the touch screen itself is perfect and the cover can replaced for just a couple of quid.
Admittedly there were some scratches but NOT on the mane part of the phone just the case which can be replaced for a hell of a lot less then £40.

I Emailed them saying I don't accept the offer and I want my phone back. They replied saying after a 2nd look at the phone they can offer me no more than £30 because of "Grade 7 LCD Scratches" and if iI want my phone back I have to pay them a £10 admission fee.

This is the email they sent me...

Dear Customer



I do apologise that you are not satisfied with the amount agreed to be paid by MPX as stated on our terms and conditions, we have rechecked your handsets and the very best we can offer you on this handset is £30.00 due to grade 7 LCD scratches as too much was deducted in the original inspection.

Returning of handsets:

If we still cannot come to an agreement on a suitable price you may request to have a handset sent back within three days of receiving your acceptance email, which will be at a cost of a £10.00 administration fee as per our terms and conditions.

PLEASE NOTE: If we do not receive confirmation that you would like your handset returned within three days it will not be put aside, your cheque must be received within the next 5 DAYS or we will not be able to return your handset.

Please let us know ASAP if you accept our revised offer or you wish to send us the cheque and have your handset returned.

again i have emailed them saying this is unacceptable and i want my phone back free of charge but no reply as of yet. i will post updates on my situation

stonemushrooms

Quote:
Originally Posted by swilliam

I cant understand why people use these companys and expect to get a decent price , the mind boggles ?

i also sold my nokia N95 8GB and got £134 for no complaints, cant really remember who it was now but it defiantly was not MPX. also sent off an old phone to the same company thay said the screen was broken and offerd me a fiver i said i want the phone back and they sent it free of charge, i wish MPX weould be this straight forward.

stonemushrooms

why dont we do some form of online campaign and try and try and sort MPX out, myabe try and get thome on one of those tv probrammes like points of view or watchdog or even the ferret.