MobilePhoneXchange wrote: »
I work for Mobile Phone Xchange and have to say I am shocked at the descriptions of experiences some of you have had. We set up the company to allow people to sell their mobile phones to gain a bit of extra income, especially in such hard and often stressful times, but if we are adding to your stress I can only apologise.
If you feel you have been wronged, please do get in contact with us. Because of the rise of the company we have employed more staff to man incoming calls so if you have had trouble in the past getting through to us this shouldn't be a problem anymore.
You should remember that your initial quote is not a gurantee, if our inspectors see damage as per our terms and conditions the price may be reduced. However, if you are not happy we will gladly re-inspect. Sometimes they do get it wrong, but who hasn't made a mistake before? We raise our hands and take responsibilty for any misquotations but if this can be rectified we endeavour to do so.
Those of you complaining are unfortunately in a minority, the majority of out customers have a hassle-free experience, but we do want to please everyone so please get in touch with us if you have a problem. The number for you to call is 0844 571 7676.
Don't give up!
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