New Info On Mobile Rainbow (merged)

steve19777

I sent them my claim on the 26th October recorded delivery and have heard nothing. Phoned them up the other day and they said another 10 days. I am not at all confident after reading all this on the forum. They are without doubt a very dodgy company.

One question though, I have NEVER had an email reply to them despite sending about 10 emails. Can anyone who has recieved a reply tell me what address they used?

Thanks

mikelearnstosave

Hi Steve19777, It's help@mobilerainbow.co.uk. Hope this helps.

jackyw

The 0800 number went unanswered for 45 minutes this morning, so I obtained MSOLS UK office direct dial line from their building's switchboard this morning - 01923 232357. Answered by someone going by the name of Hareesh. He assures me everyone will get their money who is entitled - well, we'll see.
My first claim was originally rejected on two false grounds - that I should have sent the first 6 bills in (not true, different pre-April 2006 terms apply to my deal and I was asked to send a copy of the terms in to them to substantiate this) and that I changed my bank account (again, not a valid rejection, and the Customer Services Team Leader agreed I was correct and my claim would be paid in 10 days once they had the new bank details).

Never again will I deal with these people

Jacky

steve19777

They phoned me today to check my bank details! This was after asking me to wait 10 days. I have now been told the money will be in my account within 10 days!! Sounds slightly promising although won't believe it until the money is in my account. I wouldn't touch them with a bargepole next time either. Will let you know if I get it or not.

Gizmos_dad

These people are a con. I signed up with them back in May this year, they could not do enough for me to get my business. However after getting the money they weren't that bothered, as they did not port my number over as they originally promised. since then I have made a money back claim back in October. I was careful to ensure all the Ts & Cs were met down to the letter. They have confirmed they have received the necessary documents and in the time frame allowed. That was over six weeks ago, despite several phone calls and e-mails no cashback has been given. I am logging all the instances I called them and times as well as the false promises made.
These are the names of the people I have so far spoken to:

Sachin
Shibu
Xaviar
Joseph
Yogesh- Customer services supervisor?? Though been told he is no longer with the company.
Suchit- Customer services supervisor??

All these people made promises at one time or another to sort out the cashback. also for a company that deals in mobile phones, their phone line is not very clear? Sounds like the call centres are abroad..India maybe?
My next deadline is in another 7 to 10 days? can't wait. However I have plenty of free minutes on my phone, therefore I will be ringing them up every other day til they sort it out.
Never again, this company is a con, cannot be trusted.

Phone nos to try.
0800-097-3651
07939887919
01923232357

Will keep you updated.

steve19777

By the way I have never been able to get them on any of their numbers when calling from my mobile. Only from a landline. I've got a conspiracy theory about it.........

Gizmos_dad

Steve19777
Try the mobile number... someone will answer it eventually. That's the number I have been ringing. Though you might want to ring it after midnight... Not condoning calling people at unsociable hours. But hey who cares, they people are a con.

danger_mouse_2

Gizmos_dad wrote:

Suchit- Customer services supervisor??

ive dealt with this chap and he claims to be the customer service supervisor, also a chap called sanjeev who tells me he is the manager in there indian call centre and has contact with "the bosses", but he wont give out details for a uk line, thankfully mse'rs have got those detaisl already.

metalgearal

I got the exact same email as above, am now on the last day of being in the "priority queue" and I'm getting fed up.

It seems like they'll only pay you money if you write to them using the magical words "legal action" and "small claims court". That's how I got my last amount, seems like the way to go.

sjacb36

sjacb36 wrote:

I hadn't heard anything so I send an e-mail on 23rd Oct. I didn't receive a reply so I e-mailed again on 6th November and yesterday I received this e-mail:-

Thank you for your e-mail.

This is to inform you that we have received the documents for claiming your first cash back on 19th of October 2006. We have started processing your request and sent the documents for verification.

The entire verification process takes 30 days. Once your verification result comes out to be positive you would be entitled to get cash back. Therefore, you can expect your cash back amount to be credited in to your bank account by 19th of November.

We hope this has been helpful. In case you have any other queries, please call us on 0800 0973651 from 9am-9pm and we will be happy to assist you.

Warm Regards,

Customer Services Helpdesk
Mobile Rainbow
https://www.mobilerainbow.co.uk

So I'm keeping my fingers crossed!!! Hopefully I'll have more luck here than I have had with Phones 2 U Direct!!!!

I'll keep you posted.

Update:

I didn't receive payment as promised and so sent an e-mail. I have today received this reply:-

Thank you for your e-mail.

Please accept our sincere apologies. We understand your concerns and deeply regret the inconvenience caused.

We received your claim for your 1st cash back on 19th October 2006. We regret the delay, and have put your name in the priority list.

You can expect your 1st cash back amount to be credited to your bank account within 10 working days.

For any other queries, please call us on 08000973651 from 9am to 9pm and we will be glad to help

Once again, the inconvenience is deeply regretted.

Warm Regards,



Again will keep you updated!!![/QUOTE]


Update:
Obviously the 10 working days came and went and still nothing. I sent another e-mail and have received this reply:-

Thank you for your e-mail.

Please accept our sincere apologies. We understand your concern and deeply regret the inconvenience caused.

We have received your claim for your 2nd cash back on 17th October 2006. The cash back was delayed because of some technical updations a few weeks back. So you can expect your cash back amount to be credited to your bank account within 10-15 working days.

For further queries please call us at 08000973651 from 9am-9pm and we will be more than happy to provide assistance.

Warm Regards,

Customer Services Helpdesk

Mobile Rainbow

https://www.mobilerainbow.co.uk

Msols Ltd.

Parade House

135 The Parade

High Street, Watford

Hertfordshire

WD17 1NS