New Info On Mobile Rainbow (merged)

[Deleted User]

Did not mean to press thanks for posting last message, but good luck with that.

Just thought I would update you on my case as had a slight twist in that a few days after getting the money into my bank, I logged on to Claims Online to withdraw my claim and found that MR had put in a defence to my claim, so was unable to withdraw it. A few days later the court sent me their defence bleating on about how the cash-back should be paid over 18 months, but in good faith they had paid all the money. All I had to do was tick a box saying claim settled and sent it back to the court. I mention the above as again this goes to show that this company is totally stupid, they really had no reason to submit a defence as they paid all the money. This is a bit of a rant, but just wanted to let others out there to know what to expect. It feels good too know that I don't have to muck about with any more cash-back applications :j It has put me off using cash-backs, in fact it has made me wonder how much the networks pay these cowboy companies in commission and why they don't just make their own deals cheaper.

skip2mylou

hi guys just an update,

received my claim today....can also confirm their 0800 hotline works (call this no. forget the 0870 no.) they person on the other side's gonna sound very muted so turn up your phone's vol!

btw, no threats of legal action req'd this time =P

lfc84

9/10/06 claim sent by special delivery
10/10/06 email sent asking for anticipated timescale
10/10/06 letter delivered
12/10/06 email recieved saying i would receive my cashback by 10/11/06
10/11/06 no cashback received, sent email chasing it
14/11/06 no reply to the email, so I phoned them up and they said that the transaction was progressing and i would receive it within 10 days

regvardy

Update on 6 month cash back claim from 3 mobileshop

My recorded delivery threat of court action and a claim for the full 12 months of cashback was received on Monday 13th November.

£122.50 6m cashback received this morning 15th November.

It's cost an extra £4.10 for the recorded delivery court threat.

Pity is, I'm going to have to go thru this again.

But, I have the money.

sjacb36

I hadn't heard anything so I send an e-mail on 23rd Oct. I didn't receive a reply so I e-mailed again on 6th November and yesterday I received this e-mail:-

Thank you for your e-mail.

This is to inform you that we have received the documents for claiming your first cash back on 19th of October 2006. We have started processing your request and sent the documents for verification.

The entire verification process takes 30 days. Once your verification result comes out to be positive you would be entitled to get cash back. Therefore, you can expect your cash back amount to be credited in to your bank account by 19th of November.

We hope this has been helpful. In case you have any other queries, please call us on 0800 0973651 from 9am-9pm and we will be happy to assist you.

Warm Regards,

Customer Services Helpdesk
Mobile Rainbow
https://www.mobilerainbow.co.uk

So I'm keeping my fingers crossed!!! Hopefully I'll have more luck here than I have had with Phones 2 U Direct!!!!

I'll keep you posted.[/QUOTE]


Update:

I didn't receive payment as promised and so sent an e-mail. I have today received this reply:-

Thank you for your e-mail.

Please accept our sincere apologies. We understand your concerns and deeply regret the inconvenience caused.

We received your claim for your 1st cash back on 19th October 2006. We regret the delay, and have put your name in the priority list.

You can expect your 1st cash back amount to be credited to your bank account within 10 working days.

For any other queries, please call us on 08000973651 from 9am to 9pm and we will be glad to help

Once again, the inconvenience is deeply regretted.

Warm Regards,



Again will keep you updated!!!

lfc84

that email which "sjacb36" received today is the exact one (word for word) that I got off them on 14/11. it must be some priority list if they are still operating it some 8 days after they told me i am on it....

i am still waiting for my cash. today is day 6 out of 10.

they said i would get it within 10 days......lets see...but the point is - dont get too excited about the email...

lfc84

carlyc wrote:

hi
m carly.. the webmaster of https://www.mobilerainbow.org .it has got information on latest mobile phones uk mobile network details.

just dont use cashback

grayme-m

carlyc wrote:

hi
m carly.. the webmaster of https://www.mobilerainbow.org .it has got information on latest mobile phones uk mobile network details.

Someone please tell me that someone from mobile rainbow hasn't just come onto a forum and posted onto a thread of people discussing its p*** poor customer service, just to advertise itself for free!?

Not addressing anyone's concerns, just a link!?

Reestit_Mutton

grayme-m wrote:

Someone please tell me that someone from mobile rainbow hasn't just come onto a forum and posted onto a thread of people discussing its p*** poor customer service, just to advertise itself for free!?

Not addressing anyone's concerns, just a link!?

I had wondered that myself. It doesn't exactly do much to improve customer relations, does it?

Reestit Mutton

Mobile_Mole

grayme-m wrote:

Someone please tell me that someone from mobile rainbow hasn't just come onto a forum and posted onto a thread of people discussing its p*** poor customer service, just to advertise itself for free!?

Not addressing anyone's concerns, just a link!?

There were several of these posts all recommending the Mobile Rainbow website as a useful source of information! The posts have been deleted now.

Similar shameless promtion of Orange Mobile Shop (another MSols company) going on here.