Need O2 Broadband Help - I work for them - Ask away

Romum

rummy wrote: »

It will be on the day o2 is activated on your line so yes, when the switch happens. Thats when Virgin confirms you are no longer their customer. Up until then and even when you have placed your o2 order, you are still using Virgin services therefore a Virgin customer.

Hope this helps. x

Thanks for the help.

Romum

Quentin wrote: »

For the definitive answer ask Virgin, but normally you would be paying for your virgin service till the switch takes place, and this will include the e-mail.

Thanks for the advice

shell820810

Hi

We have a very poor connection when my hubbie connects the Xbox live. He has a lot of lag and disconnections (connected ethernet), and it usually knocks me off wireless on the laptop and I cant connect again until he is fininshed. I asked on a different forum and was told it was prob the ping. At this stage I dont think I will be renewing if I cant get it sorted. When I ring O2 they say there is nothing wrong with the line so wont do anything.

DatabaseError

no matter how bad the ping (57ms isn't too bad) you should't get kicked off the wireless when another device connects, maybe the router needs resetting....overheating maybe..? try the router on an angle or its side)

shell820810

DatabaseError wrote: »

no matter how bad the ping (57ms isn't too bad) you should't get kicked off the wireless when another device connects, maybe the router needs resetting....overheating maybe..? try the router on an angle or its side)

I have tried it at different angles, and have tried resetting it on various occasions (its the first black router, but was told I couldnt get one of the newer ones). It is O2 access we have (not LLU enabled). Will the stats be similar if we move to BT. Have heard a lot of complaints about O2 congestions and pings recently.

shell820810

shell820810 wrote: »

Hi

We have a very poor connection when my hubbie connects the Xbox live. He has a lot of lag and disconnections (connected ethernet), and it usually knocks me off wireless on the laptop and I cant connect again until he is fininshed. I asked on a different forum and was told it was prob the ping. At this stage I dont think I will be renewing if I cant get it sorted. When I ring O2 they say there is nothing wrong with the line so wont do anything.

Oh, and when I pinged bbc.co.uk, the pings were over 200ms.

fracamac

..............

ellives

fracamac wrote: »

Quick question, got a text yesterday saying my wireless box etc. would be delivered today, it hasn't, not heard from them or the courier company. Any idea why or what happens next?

Give the courier a call or check on line using the text they sent you re: delivery.

Here's the weblink http://www.dpd.co.uk/

Is your line live yet?

Mine did arrive today but my line isn't ready!

Seagull

I've been with O2 for just a few months on a standard 8mb connection, just recently I've been experiencing chronic pings and download speeds on an evening. Can you help ?

I was with Zen for years and never had problems.

shell820810

Mine has been awful the past 2 days/nights! O2 say to ring back in a few days!! Its like this all day and evening, on a 8MB connection.