Argos!!!!!!!!!!

Spunkeh

marleyboy wrote: »

Fortunatley I wouldnt touch Argos with a bargepole, mainly because they employ staff with an attitude problem like the one your portraying.

Really..? That's a bit ignorant..

Keith

Surely by the time you got home and prepared the dinner, then using a slow cooker, dinner would of been very late?

Francesanne

zoelouise88 wrote: »

I am so bloody annoyed with Argos.

I dont have a cooker as it broke and cant afford a new one so reserved a slow cooker which i was due to pick up today from Argos, so decided to go shopping and get things for a stew as we've had to live off microwave food so wanted something different.

On my reservation it said it needed to be picked up before 5pm on 31st Dec so i assumed it ment the store was open til 5pm but when i arrived at 4.25pm the staff told me they were shut and refused to serve me.
Looked on the door and it said they shut at 4.30pm when pointing this out was told very rudily it doesnt matter that its not due to shut for 5 more minutes as they can stop serving before that time.

Got i am so angry went all that way and brought all that food for nothing!!
Why open til 4.30pm i you are going to stop serving before then!!

Its no wonder shops are going into administration :mad: :mad: :mad:

Not much consolation to you but I also reserved a slow cooker from Argos and collected it on New Years day. Sent email to Argos to check on opening times for New Years day and got a fast response. Was impressed with my experience and thankfully never had any problems with Argos.

torizia

I'm really conflicted about this whole thing!
I work for Argos and I do agree that it's upsetting if they close ages before the stated times, but I believe that 5 minutes is acceptable. It is widely known that purchasing and receiving an Argos item takes several minutes, so customers are generally aware of the fact that they need to arrive in plenty of time before the store is shut - and staff are due to leave.
Furthermore, the fact that they refused entry to more customers does not necessarily mean they were 'closed'. We occasionally close our doors a few minutes before the stated time if we are short staffed, but don't ask customers who are in the store to leave. This allows time for customers who have already entered the store to be served and receive their items, without people entering the store one minute before closing and making the staff work overtime.
Also, it may be that the store was so quiet that they weren't expecting any more customers and had already taken all of the tills off. If this was the case, they wouldn't have been able to serve you...
xXx

Freddie_Snowbits

torizia wrote: »

but I believe that 5 minutes is acceptable.

Five minutes out of the wages, is that also acceptable. When I worked in a bar, we were paid 30 minutes after last orders. Seems today's age, we are too paid by the clock.

One other thing, if your are not being paid, say after 5:30, you do not have authorisation to work, nor the required insurance!

(Pity that most youngsters today have not heard of the UNIONS)

torizia

Freddie_Snowbits wrote: »

Five minutes out of the wages, is that also acceptable.

I'm not quite sure what you mean by that! If you mean we should earn less because we close, then it makes no sense. I'm not saying that the staff leave 5 minutes early - we stay in store to serve all customers who are already in, then close down the system, take off the tills, close the shutters, set alarms etc - so don't leave until about twenty minutes after the stated time. Although we clock out on leaving, I have never received anything above the normal opening hours wages.

If that's not what you meant then please explain!
x

zoelouise88

as said i was just collecting it wouldnt have took 2 minutes to get my order, its not a big store where people can go in to and purchase all items have to be ordered in before.

anyway i went visiting yesterday so popped into the Tesco by my dads and picked up a slow cooker, at the end of the day it was Argos that lost out on my money, ive now decided i will not shop with them again. not giving them my service if they cant give me theirs. (my dad never shops there and alwasy told me they were a waste of time, if only i'd listened:rotfl: )

Sssssss

djb215 wrote: »

We have to shut the doors at least 5 minutes beforehand because otherwise we have people in until well past closing time - the other week a guy came in at 5:50pm on a Saturday and stood at the browsers until 6:10pm, so we had to spend a further 10 minutes getting this guy's items (6:20pm), then taking the last till off before shutting, then locking all the fire exits etc. - I didn't get out of the store until 6:30pm! Certain tasks have to be done before can staff leave and are only paid up until 15 minutes after the store is closed, so we have to ensure we close in good time because staff have lives, homes and families to go home to on New Year's Eve as well.

And to be quite honest it's not just Argos who shut their doors early, all retailers and all staff have to do it because they have lives too, we're not here 24/7 to serve the general public!

when I first started work there were days when I was so busy I skipped lunch. I also worked most weekends even though I was not paid for them. Silly me that's how I thought one got on in life to make a good career.

Freddie_Snowbits

torizia wrote: »

If that's not what you meant then please explain!
x

Read my post in full, not the first soundbite. In other words, if you paid me until 5:30, at 5:30 I go home. If the manager I work for cannot accept this, that is their problem, not mine. You pay for a job, and a time. If you do not pay, I walk.

mikey72

Bit like the manufacturing industry I used to be in. (before it went). Paid until five, so at ten to five it was accepted that that was the time to put your coat on, ready to stand by the door. At five you could be running across the car park, then be in your car leaving at about 2 seconds past.
This wasn't my feeling, when the buzzer went at five, that's when you stopped working as far as I was concerned.
It was a good way for management to organise the redundacies though.
And in response to Freddie Snowbits, we had heard of unions, it was just that we wanted to work, so why is it the managers problem if he gets rid of you? And to djb125, if you keep closing, you won't be doing a job like yours, because I'll certainly phone head office, and go somewhere else to buy if the shop is shut early.
Customers may be a nuisance, but that's what comes of trying to sell people things.