E7even - service. (merged threads)

ayrton_2

bubbles2007 wrote:

1. To avoid the shi**y servce time connect to the internet by 6.30pm and do not disconnect until midnight (when the service seems to be ok again).

2. Report your failure to connect to no_connection@e7even.com - they give priority to emails sent to this address. Only use it for non-connection issues.

Hope this helps.

Thanks for the email address bubbles.

I have a modem/router that is permanently on, and I am connected all the time until the PPPoA connection is lost. It then fails to reconnect for hours.

What I'd like to know is what is forcing me off every night - are they doing this to me (i.e with a manual or automated process) or is it just happening due to congestion?

bubbles2007

Could be a bit both - they force everyone off, the people reconnect and when it is too congested, those who don't reconnect before their service is full dont get to conect at all. Only they know - keep complaining and fighting!

savvy

scotty wrote:

Offer of two month extension to a terrible service sounds like a punishment, not compensation!

Have to agree there, I got the same email and wasn't impressed at all, wasn't sure what the was the best thing to do as still have a years subscription to go

gatita

The same has happened to me, I have been unable to connect at all in the evenings for the past week, and last Sunday & Monday unable to connect all day. Yesterday I was cut off at midday and was unable to connect again until this morning at 11.45!!!!!!!! Today I am just about managing to stay online, but there are very frequent cutoffs, so as someone mentioned, it would be no use connecting and leaving it on all the time! Also the speeds are abysmal! see below report from the ADSL forum

Your Connection

Direction

Actual Speed

True Speed (estimated)

Downstream976 Kbps (122.0 KB/sec)1054 Kbps (inc. overheads)Upstream160 Kbps (20.0 KB/sec)172 Kbps (inc. overheads)

'Actual Speed' is the amount of useful data that your connection can transmit/receive per second. The 'True Speed' figure includes an approximation of data overheads (non-useful data) and is estimated to be around 8%. 'True Speed' is for informational purposes only and is not used in any ISP rankings.

NOTE: Your downstream speed result is very low for the type of connection specified (ADSL/RADSL, 2Mbps). We strongly recommend that you check your Internet connection is not being used elsewhere during the test and/or contact your ISP to resolve speed issues you may be experiencing

rizla01

Ted_Hutchinson wrote:

Got mine today just after I had used the online subscription cancellation facility, it will be interesting to see what they say when they read my reply.

Well here's my reply.

Dear Sirs,

I am quite disgusted that you are only offering compensation to the value of the downtime that I have lost, with absolutely no regard whatsoever, for the inconvenience that I have suffered, through not being able to rely on continual use of the internet.

The cause of this was as a direct result of E7evens' inability to maintain full service during the changover period that your Company found to be necessary, also due no doubt, to your Company's inexperience and inability to make allowance for the problems that might arise before they happened.

It also suprises me that customers that have decided to remain loyal to e7even are being given exactly the same amount, by way of compensation, as those that have chosen to migrate are able to claim from yourselves. So much for loyalty?

Regardless, I shall be moving home in the near future and would prefer that my 'compo' be used to pay towards that, and therefore I would be obliged if a credit be put aside for the amount that is being offered to set against that cost.

Regards,
..............

bubbles2007

BEWARE: If you opt to accept their 'compensation' you may not be entitled to something better, either from e7, through the small claims court or your credit card company. Decide carefully if their offer is what you want or hold out for something better (complain like crazy). They haven't put a deadline on when we can take up this offer unlike their last 'compensation' offer.

bubbles2007

If you want them to take your complaints seriously trying filling in a Small Claims Court Claim form... you don't actually have to start the court claim and go through the whole process. Fax it to e7even and just tell them that you plan to send it off. It looks official and because some of us may really take this to court they won't know whether you are serious or not and may act...

Download the form: http://www.hmcourts-service.gov.uk/courtfinder/forms/n1_eng.pdf

rizla01

Something about.... Blood & Stone ....come to mind, with them.

Rex_Mundi

Something to consider about E7..............

From the looks of it, this company are not in a good position. From posts over on the E7 forum at adslguide, it looks bad.

Lots of people have started chargbacks through their credit card company.

At least 2 refund checks issued by E7 have bounced.......You may think only two is not that bad, but the second check was for only £140. For a company not to be able to cover this small amount doesn't look good.

At least one member there has already started a small claims court case against E7.

If any of you are still dealing with E7. Keep records of all your dealings with them (all emails, phone calls and letters you send, including all the times you didn't get an answer). This may help you if you end up in the position of having to make a claim against them.

Things really aren't looking too healthy for this company.

codetown

Guys, a bit offtopic on the service thread, but I post here as I assume many of e7 customers might be subscribed to this thread.

If you are an e7 customer beware of potential unauthorised fraudolent charges on your card from e7/GenUK. Check this:
http://forums.moneysavingexpert.com/showthread.html?t=167924