We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
E7even - service. (merged threads)
Options
Comments
-
Ted_Hutchinson wrote:Off all day yesterday and no broadband this morning. The freephone number isn't working and the instructions for changing the username don't work either so not very happy at the moment.
username@e7broadband.com
It may take quite a number of attempts for it to connect but keep trying it
To clear any *stale sessions* you could use the BT test logon
bt_test@startup_domain
then go to the only viewable page at http://www.bt.net/digitaldemo
Then re-try username@e7broadband.com
It may still take several attempts because it seems to be up and down even for those already connected.
PS you were previously on username@e7even.com i take it?0 -
My brodband is down all day. I tried phoning their so called customer service and after waiting an hour and a quarter I hung up. I do not know what to do but thankfully I have only to put up with this until 22 March. I do not know who I will change to but anything would be better than this.
Anyone any suggestions on how I can get broadband going again or who I should change to and should I just cut my losses and run now?0 -
Guy_Wise wrote:Wow, tempting fate
Think they've cracked it, eh
I'm still operating from the bbuk addy, so am guessing if they're migrating back to E7even addys that there will be trouble ahead!! :rolleyes:Honorary Northern Bird bestowed by AnselmI'm a Board Guide and volunteer to help get your forum questions answered and keep the forum running smoothly on Special Occasions, Green/Ethical, Motoring/Overseas/UK Travel & Flood boards, it's not part of my role to deal with reportable posts. Report inappropriate or illegal posts to forumteam@moneysavingexpert.com. Views are MINE & not official MSE ones
0 -
Trouble was indeed ahead...
In my last post I stated that I had gone back to my original username@e7even.com login and it worked........until yesterday. I thought they had finally migrated me to the bbuk. Not so, that didn't work either!
In terms of compensation I would consider it an insult if they extended my subscription period (more of the same treatment?) - give me a refund and MAC and let me go.0 -
Jo4 wrote:Anyone any suggestions on how I can get broadband going again or who I should change to and should I just cut my losses and run now?
is it
username@e7broadband.com
or
username-e7even@bbuk0 -
savvy wrote:I'm still operating from the bbuk addy, so am guessing if they're migrating back to E7even addys that there will be trouble ahead!!
The problem is that since the most recent changes e7broadand.com realm is now also giving problems. So it looks like e7 have put themselves into a Catch-22 type situation0 -
bikebounder wrote:Trouble was indeed ahead...
In my last post I stated that I had gone back to my original username@e7even.com login and it worked........until yesterday. I thought they had finally migrated me to the bbuk. Not so, that didn't work either!
In terms of compensation I would consider it an insult if they extended my subscription period (more of the same treatment?) - give me a refund and MAC and let me go.
That realm is not working perectly however and you may have to make a number of attempts before you can connect.
It might help if you cleared any *stale sessions* by connecting to the BT test logon bt_test@startup_domain then go to the only viewable page at http://www.bt.net/digitaldemo
Then retry your username@e7broadband.com
even then it may be difficult to connect!0 -
If you have been transferred from username@e7even.com to username@e7broadband.com and find that it just wont connect
Well it may be worth trying your old username@e7even.com
over here this guy says hes back on e7even !!
Like he said "whats going on?"0 -
I bought 12months adsl subscription and support for my father, who lives 3 hours away from me, and I volunteered to set up his e7even connection.
It worked for four days, and now for the last two days there has been no connection.
Trying to obtain technical support during setup was impossible, and took me three visits. e7even don't answer phones, replies to emails/telephone messages takes about a week. What sort of service is this - reading all the threads here, it appears I am not alone in complaining about them.
I think we ought to complain to both Otelo and OFCOM, and get these guys either sorted, or put out of business!!
In the meantime register your protest about them at every opportunity!
Otelo
P.O Box 730
Warrington
WA4 6WU
Phone: 0845 050 1614
Fax: 0845 050 1615
Website: http://www.Otelo.org.uk
Email: enquiries@Otelo.org.uk
Textphone: 18001 0845 051 1513
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London, SE1 9HA
Phone: 0845 456 3000 or 020 7981 3040
Fax: 0845 456 3333
Website: http://www.ofcom.gov.uk
Textphone: 020 7981 30430
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 177K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards