The Mobile Outlet: any good? (merged)

Bollards

Bollards wrote:

Hi,
I had a similar email on 27th November and decided to chase on 4th January, having not received a payment. I emailed the forum queries team and they responded and I received a cheque the next day. However, the cheque was for just over half the line rental for the first 4 months bills, so I have emailed them again asking for the balance. I would definately recommend chasing them soon.
Here's hoping for my cheque for the balance of the line rental soon! I will keep this forum posted with my experience - good or bad!

I had a response from the forum queries team who explained to me that the cashback was paid in 5 equal installments which I didn't realise. So as far as I am concerned I'm a happy customer so far, even though I did have to chase them for the cheque.

Biscuitman2

Don't give up people - finally got my £180 cashback cheque for October claim yesterday. It's now in the bank.

Looking forward to April now - hopefully should be less painful!

mysky

many thanks TMO cashback cheque received this morning . looks like we are all getting sorted out now .. thanks again.

TheGame7

TheGame7 wrote:

I am still waiting for a reply to this post? Please..!

Since my posts are being overlooked I tried e-mailing again.

This time I receive the following in my inbox:

---

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

forumqueries@themobileoutlet.co.uk

---

PLEASE REPLY!!!

alwayslearning_2

Just to let people know that I too received my Oct cashback via a cheque this week, even though I was promised it via BACS weeks ago.

I don't think I'd use them again - too much stress.

Moomin

I have sent you a PM yesterday as requested - no reply as yet to my PM or to my email from 27th Dec l...........................................

mar<

Sorry to hear of your experience Charles

I was worried about that disclosure and asked on here(this thread) as I had deliberately entered an incorrect answer on the form as I thought that it was wrong for them to request that.

They replied saying no problem - was done at request of network providers but no longer required, and that they would be changing the form.

I'm sure MO will be responding here to help you out. Have you emailed the forum team as well? ( forumqueries@themobileoutlet.co.uk ) I would do just in case. Good luck.

kevn

So what is the general consensus on this company as far as cashback is concerned?
Some people seem to be having problems getting their money, but then the company have come on here to help some out which is more than the other cashback companies do.
I think something was also said about the company perhaps going bust? any truth in that, will they still be around for the next 12 months to actually process all my claims if I sign up?

Moomin

Moomin wrote:

I have sent you a PM yesterday as requested - no reply as yet to my PM or to my email from 27th Dec l...........................................

Got a PM from TMO on Friday evening and they said they were going to look into my query....... I'll let you know how I get on.

jazzy639

Ive received £72, half of what Im expecting!!!

Waiting on MO to reply to the email