The Mobile Outlet: any good? (merged)

LizzyB

The_Mobile_Outlet wrote:

If you want to try again, the technical problems we have been having over the last few days have been resolved

Thanks have just resent.

Lizzy

wackojackouk

LizzyB wrote:

Thanks have just resent.

Lizzy

My g/f has just resent her email too and I've PM'd you.

Look forward to the reply

WJUK

foreignshopper

Paulee wrote:

I received an email from TMO today confirming that my first application, for my second phone, had been successful and that I would receive my cashback within 28 days. It's very reassuring to receive this confirmation email, thanks TMO.

I too have submitted 3 claims for 3 phones and had all the emails saying the claims have been succesful and that they would be paid within 28 days. That time has now expired and .............. nothing.

Maybe the Forum Enquiry Team would like to respond please.

The_Mobile_Outlet

foreignshopper wrote:

I too have submitted 3 claims for 3 phones and had all the emails saying the claims have been succesful and that they would be paid within 28 days. That time has now expired and .............. nothing.

Maybe the Forum Enquiry Team would like to respond please.

Hi,

Please email your order details to forumqueries@themobileoutlet.co.uk. We will be able to give you details on the whereabouts of your payments.

Regards
Forum Query Team

fitzgerald99

mar<

We do not know each other. I do not know of your experiences with The Mobile Outlet and you do not truly know of mine. If you were in my position, you would be very frustrated too.

Please refrain from sending me any more private messages, as the two you have sent thus far have been unsolicited, unhelpful and a waste of both your time and mine. You have better things to do than "scanning through" my posts and I have better things to do than reading things like this last message from you:

Keep calm fitz - it seems to be getting you somewhere!

You insulted me, so I shall return the compliment in the interest of personal closure.

Scanning your posts it seems you suffer from verbal diahorheah. no company can reply to that - they'd be foolish to. Keep it to the point if you want to succeed. [mar<]

I did not insult you and I have never sent you a message - you are a random stranger on a public forum, taking an unusual interest in defending The Mobile Outlet in a situation that has nothing to do with you. Unless you are affiliated with The Mobile Outlet in some way, you have no legitimate reason to champion their cause to me with tasteless private messages, without the facts.

If I receive another message like that I will report you to the moderators. That is not what this helpful forum is for.

TheGame7

TheGame7 wrote:

Mobile Outlet,

I contacted you (from jsingh_7@hotmail.com) about not having received my BT headset.

You provided the following reply on 5th December:

"Hi,

We have emailed our accessory department to have the Bluetooth headset
shipped to you. It should be with you within the next 3-4 days. As for your
cash back claim, you need to forward the first 4 bills, even if you have
been connected onto the network for less than 4 months. The dispatch note is
the only additional piece of paperwork which needs to be included with the
claim. There are no vouchers required.

Regards
Forum Query Team"

I replied to this a few weeks later asking why I had not received this yet.

I did not get a reply.

What is the situation? And why no reply?

Thanks.

TheGame7

I am still waiting for a reply to this post? Please..!

jazzy639

MobileOutlet, could you please tell me whats happening with my cashback!

I got an email to say:

"A payment of £5.51 has been made by BACS and will credit your bank account within the next 3-5 working days. Please accept our sincerest apology about the delay in dealing with your cashback claim. "

£5.51!!! Im supposed to be getting around £160 back!

The_Mobile_Outlet

jazzy639 wrote:

MobileOutlet, could you please tell me whats happening with my cashback!

I got an email to say:

"A payment of £5.51 has been made by BACS and will credit your bank account within the next 3-5 working days. Please accept our sincerest apology about the delay in dealing with your cashback claim. "

£5.51!!! Im supposed to be getting around £160 back!

Hi,

Please forward your order ref to forumqueries@themobileoutlet.co.uk and we will look into the amount actually credited into your account.

Regards
Forum Query Team

mar<

fitzgerald99 wrote:

mar<

We do not know each other. I do not know of your experiences with The Mobile Outlet and you do not truly know of mine. If you were in my position, you would be very frustrated too.

Please refrain from sending me any more private messages, as the two you have sent thus far have been unsolicited, unhelpful and a waste of both your time and mine. You have better things to do than "scanning through" my posts and I have better things to do than reading things like this last message from you:

Keep calm fitz - it seems to be getting you somewhere!

You insulted me, so I shall return the compliment in the interest of personal closure.

Scanning your posts it seems you suffer from verbal diahorheah. no company can reply to that - they'd be foolish to. Keep it to the point if you want to succeed.

I did not insult you and I have never sent you a message - you are a random stranger on a public forum, taking an unusual interest in defending The Mobile Outlet in a situation that has nothing to do with you. Unless you are affiliated with The Mobile Outlet in some way, you have no legitimate reason to champion their cause to me with tasteless private messages, without the facts.

If I receive another message like that I will report you to the moderators. That is not what this helpful forum is for.

fitzgerald99 You're an insulting bully. I hope you get what you deserve in life.

"I did not insult you"

You tried to publically humiliate me - I tried to offer friendly advice - privately.

"Scanning through your posts"

You're dreaming there.

slojo

Just a quick post to thank TMO - cheque for first 6 months now received