The Mobile Outlet: any good? (merged)

Moomin

I still haven't had a response from them regarding my contract length. I sent them my email on 27th Dec. All I got was the standard auto-acknowledgement. Ain't had nothing else since then. Terrible service. I don't want to ring them as they either don't answer the phone or you are on hold for ages.

digp

sue them for specific performance?

isayoldchap

wahiad wrote:

MOBILE OUTLET are a company that you DO NOT, under any circumstances, want to be dealing with. Not only do they come up with the most pathetic excuses not to pay your cash-back but they also avoid your complaints and do not follow THEIR OWN 'Terms and Conditions'.

They make it out as if you are the one in the wrong and refuse to listen to what you have to say about the matter. They do not keep their end of the deal but still manage to get away with it, as they deny any form of contact you may try to make with them.

I, myself, purchased a contract with the Mobile Outlet and due to a little misunderstanding, I was denied my cash-back. Even though this misunderstanding was cleared, within enough time, they they still refused and said that I was the one not sticking to the T&C. Because of this, for the remainder of the contract duration, I will not be receiving my cash-back and will be paying the full amount every month!

Just a few words of advice, be careful not to fall into the cash-back trick with this company, as you will regret it!

Signed: UNSATISFIED CUSTOMER OF MOBILE OUTLET!

Your only option after you have dealt with all the bosses may have to be
http://www.hmcourts-service.gov.uk/infoabout/fees/county.htm

£30 maybe well spent.Unsure whether a legal cover home insurance policy will cover you if you have it.

A few of their reviews
http://www.reviewcentre.com/reviews94010.html

Yoth

Hi I've got a bill with "this payment is overdue" due to me setting up a direct debit 2 weeks before the next bill and orange not taking the amount out of my previous bill. The T+Cs for mobile outlet say any late payments renders the application for cashback void.

Firstly, is there any point in me even sending my bills off, if I include the letter from orange confirming my direct debit payment over a week before the "overdue" bill?

Secondly, since the T+Cs don't use the phrase "entire cashback will be void" like it did earlier, does this mean I could in theory claim the rest of the cashback, possibly with legal action?

Thanks for reading

mar<

Wahiad - email the forum team and follow through your case - there isn't a poster on this thread that hasn't finished up satisfied - if you check through you'll see.

Yes dealing direct doesn't seem to work. So you have the benefit of the experience on this thread to get a result - don't spoil it before you start.

mysky

i was promised cashback would be paid end of dec. or begining new year. really sad to say it hasnt materialised so i now have to go to the expense of moneyclaim.online or small claims court. really upset as i thought they would pay me and they are now not replying to my messages at all.

The_Mobile_Outlet

mysky wrote:

i was promised cashback would be paid end of dec. or begining new year. really sad to say it hasnt materialised so i now have to go to the expense of moneyclaim.online or small claims court. really upset as i thought they would pay me and they are now not replying to my messages at all.

Hi,

Payment is showing as been completed. We will ask the cash back team to contact you tomorrow to confirm details of when it was processed.

Regards
Forum Query Team

The_Mobile_Outlet

Moomin wrote:

I still haven't had a response from them regarding my contract length. I sent them my email on 27th Dec. All I got was the standard auto-acknowledgement. Ain't had nothing else since then. Terrible service. I don't want to ring them as they either don't answer the phone or you are on hold for ages.

Hi,

Please PM your order details and we will arrange for a call back to discuss the issue with your order.

Regards
Forum Query Team

digp

The_Mobile_Outlet wrote:

Hi,

Please PM your order details and we will arrange for a call back to discuss the issue with your order.

Regards
Forum Query Team

Sounds like this company r cowboys,........

digp

The_Mobile_Outlet wrote:

Hi,

There seems to be technical issue with our message box. In the mean time pelase email forumqueries@themobieoutlet.co.uk if you have any queries.

Regards
Forum Query Team

sound like shysters caught out.....