tesco.com, Wines of the Loire mixed case quantity mistake [CLOSED]

debjay

All of you who have got cancelled and phone calls, were you all for delivery tomorrow??? We are still showing as ' not yet dispatched' and have received no call but delivery not til Fri so we are expecting call tomorrow............................

Father_Christmas

redfox wrote:

it's just showing as cancelled on the site. No phone call or email sent to notify me of this, not even out of courtesy...but then Tesco don't do courtesy.

As far as I know, because they haven't notified me otherwise, my wine should be being delivered tomorrow. I assume they will have to contact people at some point!

I in same situation.

Logged in to my account on tesco.com and it says - "Status: Cancelled on Tuesday 29 November 2005"

Nice of them to let me know.

gkf

Mine was also cancelled on Tuesday 29th November and I was due for delivery tomorrow.

phoebe03cat

IT's back!! W-O-Loire. special offer on opening page of wine - bottom rt hand corner. Mixed case of 6 bottles for £24.

Ted_Hutchinson

My delivery was tomorrow and my cancellation call this afternoon. It was left on the answerphone and it was clear "Ashley" who left the message was in a hurry as she cracked through the speel full speed as if she had loads to do and I did detect as certain amount of tension in her voice.
Poor thing she must have earned her money today dealing with a lot of very grumpy customers.
I do think it would have been better to have owned up to it being a mistake which they wouldn't fulfill rather than pretend the stock was gone.

biglugs

IT's back!! W-O-Loire. special offer on opening page of wine - bottom rt hand corner. Mixed case of 6 bottles for £24.

But when you click on the link to go to the wine warehouse it says it is out of stock. Rather like the WHSmith Futurama DVDs I imagine these will disappear from stock and never return - otherwise they would be pressurised into filling orders which they said they couldn't do.

biglugs

I've just (at 8:20) got a call from Paul at Tesco to tell me that unfortunately that wine is out of stock so I won't be getting my delivery. Also unfortunately their system doesn't allow them to re-order wines automatically for when they DO come back in stock. Terribly sorry but there's nothing I do about it sir...... etc.
WHAT A LYING BUNCH OF SHYSTERS!! Why can't they just be upfront and say "We're terribly sorry sir, but we screwed up our website and we aren't able to provide the wine at that price"

savvy

funky_phantom wrote:

Here's an extract from Tesco's terms and conditions:
'3. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.'
Looks like we are not going to win this one!! :mad:

LMAO but that's not going to stop us 'winening'

katskorner

I just checked my order status on Tesco.com for the wine order I placed only to find it has been cancelled on 29 November! They didn't even email me to let me know!!!! That is diabolical service!!!

lday77

I have just been told it is out of stock and my order is cancelled. It was by Paul also, he told me he was just the messanger and there was nothing he could do other than inform me. I was due for delivery tomorrow evening.

I suppose I knew it was likely that they would cotton on and do something to stop the orders, it's just the way they have done it doesn't exactly shout CUSTOMER CARE.

However he did inform me that no monies had been taken from my account, really big of them!