Phones2u Direct.com

PaulLuke

mm66 wrote:

I sent in my claim in October and they wrote back saying the envelope was empty. i sent copies of all the documents again but they are not letting me know what they are doing to my claim. It is now over 28 days and as per terms they should have given the money or an answer. I just sent a 14 day formal notice asking them to sort the issue by December 15 or I will take them to small claims court.

Any advice if i need to do anything else.

We're in a similar situation, except that our formal notice has now expired so I will start issuing proceedings this evening.

If you send me a PM I'll let you know how we get on. By the way did you send the formal letter to thei admin offices as I sent ours to the company's registered office as any action would be against the company? Other than that question, make sure you've got copies of all correspondence and if you are able to any evidence of e-mails tht you have sent.

mm66

PaulLuke wrote:

We're in a similar situation, except that our formal notice has now expired so I will start issuing proceedings this evening.

If you send me a PM I'll let you know how we get on. By the way did you send the formal letter to thei admin offices as I sent ours to the company's registered office as any action would be against the company? Other than that question, make sure you've got copies of all correspondence and if you are able to any evidence of e-mails tht you have sent.

I have sent you a PM.

fabs35

PaulLuke wrote:

I'm not sure it's as simple as this. Under the distance selling regs you have 7 working days to return goods (from the day they are received) and seven working days to cancel a contract (which runs from the day after you entered into the agreement), so I don't think any cancellation in this case falls within those regs. In that event you are left with the fourteen day period that 02 provide for cancellations and I suspect you will have to pay the admin as this is contained within the pages on the Phones2udirect webpage, although it maybe worthwhile speaking to 02 to get their view on the charge.

Hi Paul

The deal I went for was a mobile phone connected to the Three network.

The £35 charge that P2U are insisting on charging me is for disconnection of the service - however I called Three yesterday and apparently the dealer (P2U) has not even applied for connection and therefore the new mobile is not connected. This is why I am disputing the 'disconnection' charge - what are your thoughts?

Fabs.

fabs35

PaulLuke wrote:

I'm not sure it's as simple as this. Under the distance selling regs you have 7 working days to return goods (from the day they are received) and seven working days to cancel a contract (which runs from the day after you entered into the agreement), so I don't think any cancellation in this case falls within those regs. In that event you are left with the fourteen day period that 02 provide for cancellations and I suspect you will have to pay the admin as this is contained within the pages on the Phones2udirect webpage, although it maybe worthwhile speaking to 02 to get their view on the charge.

Sorry....I forgot to mention that I was also told by Three that they do not charge P2U to disconnect the service and so David Byfields (P2U customer services) claim that they are simply passing on the cost is untrue!

jedeye

I finally got a cheque for the first installment yesterday! This was after numerous emails/faxes/letters to them, and the promise of small claims action. I didn't go through with the small claims in the end but I would say it could be a good way of getting your cash quicker. My first installment took 3 and a half months.

A question: why are we penalised (like Mr Shah) for breaking the T&C's when they are non for clearly they break the T&C's themselves when paying out the cashbacks after the 28/45 days stated in their own documents?

I submitted my 2nd claim on the 20th November and was hoping that both cheques came at the same time...... no such luck though.

jedeye

fabs35

Hi

Thanks for letting us know.

I haven't had the time to chase them up about my claim yet. I've sent an e-mail to the cashback dept and am now wondering whether I should just go straight for the court action.

Any suggestions??

Fabs.

Garetha

oops duplicated message

Garetha

I think they must have severe cash flow problems

Each claim seems to be ignored
Then I remind them - several times
They send an excuse
1st cashback 4 months after claim
2nd now nearly 2 months overdue
3rd about to be submitted

Don't use them!

PS O2 have given me virtually free 12 months when I tried to change contract to PAYG - £6 per month for 15 mins and 15 texts with a starting credit of £75 - which will pay the £6 for a year.

MrsMondragon

Phones2Udirect are clowns. They wont pay cashback whatever you do/dont do. Im seriously considering another small claim.

bethyblue612

Many, many thanks (again) to Reestit Mutton, who kindly PM'd me the teext of a letter to use to P2U, requesting my £30 court fees.

I was in two minds about whether to try to get it back, but decided that for the price of a stamp and a piece of paper, it was worth a go.

I have now received my £30 "as a guesture of goodwill".

Thanls Reestit - just hope my next instalment comes through ok . . . .