Phones2u Direct.com

jedeye

I am thinking of submitting a claim to the small claims court against Phones2udirect. My details:

*********
Phone Connected by 02 on 21/02/06
180 days later = 20/08/06

A bill came from 02 on the 22/08/06 and so this was my first invoice after the 180 days and so this was the invoice I sent to phones2udirect to claim.

I sent the 02 bill on the 30/08/06 and it arrived recorded delivery on the 31/08/06.


I have continually sent emails, left voice messages, sent a fax but not one word of response was gained from them.
**********

If you notice something incorrect in my details above please say so, but I feel I have complied with the terms and conditions of phones2udirect.

I will start proceedings on Monday 13th November, and will keep you posted.

My 9th month anniversary is on the 22nd November!!!!

Regards,

jedeye

happyhunter

jedeye wrote:

A bill came from 02 on the 22/08/06 and so this was my first invoice after the 180 days and so this was the invoice I sent to phones2udirect to claim.

Is 22/08/06 the date you RECEIVED the bill from O2 or is that the date of issue of the bill?

T&C from their website says:
N.B. For clarification the 6th month’s invoice is classed as the first invoice issued after you have had the phone for a period of 180 days from the date of connection (inclusive).

I think they want a bill with issued date after 180 days of connection.
Anyway, good luck.

flyer

does anyone have a copy of the terms and conditions applicable in January by any chance? I need them for a possible court case

Reestit_Mutton

flyer wrote:

does anyone have a copy of the terms and conditions applicable in January by any chance? I need them for a possible court case

Hi Flyer (pardon the pun!),

If you drop me a PM with your email address I'll be more than happy to supply you with the necessary document.

best regards
Reestit Mutton

jedeye

It's the date on the top of the o2 bill, so I am taking this as the date of issue of the bill. I usually get the bill around the 23rd every month.

I've had enough of these Phones2udirect people and I don't mind spending 30 quid on giving them a bit of hassle via the moneyclaim/small claims court!

jedeye

cook!e

I am also thinking of submitting a claim to the small claims court against Phones2udirect.

My phone was connected on 10/03/06 by O2 and I received my 6th months invoice in September). I sent my original invoice from O2 along with a letter requesting the cashback recorded delivery. This was recived by Phones 2U on the 19th September and have not herd anything from them since.

Under the T&C from at the time of purchase cashback applications will be processed within 28 days of the date of receipt, this would be the 17th October. New T&C state cashback claims are paid out in the form of a cheque, which are sent out within 45 days of receipt of a valid claim, this would be the 3rd of November. I emailed them on the 29th October & 6th November asking them to confirm receipt of my cash back claim and informed them if that if I had not received a satisfactory reply by the end of this week I would start legal proceedings in the small claims.

I have two phones on this contract so stand to loose a substantial amount of money with these people if I do nothing. Is it too early to start a claim in the small claims? I have also managed to get hold of a copy of the T&C (Version 3.0) that I think where current at the time of purchase that is 10th March 06, can anyone advise me if this is correct?

Regards
Cook!e

jedeye

I got this this morning. I replied saying I will wait till the end of the end where I would make the claim to the small claims court and phones2udirect will incure the costs. Has anyone else got this msg b4 - and how long was your wait from this msg. Thanks!

Hi

Sorry for the delay, your claim has been escalated and you will be contacted shortly.

Regards

Cashbacks Dept

jedeye

I got this this morning. I replied saying I will wait till the end of the end where I would make the claim to the small claims court and phones2udirect will incure the costs. Has anyone else got this msg b4 - and how long was your wait from this msg. Thanks!

Hi

Sorry for the delay, your claim has been escalated and you will be contacted shortly.

Regards

Cashbacks Dept

bethyblue612

Well, I got that self-same message a month ago - still waiting! After I got that message, I stopped receiving the auto-reply from them - now I wonder if they somehow blocked my e-mail address so they could claim non-receipt of e-mails as well as snail mails.
Anyway, I am starting proceedings via the small claims court this week, we'll see what happens.

Reestit_Mutton

cook!e wrote:

I have two phones on this contract so stand to loose a substantial amount of money with these people if I do nothing. Is it too early to start a claim in the small claims? I have also managed to get hold of a copy of the T&C (Version 3.0) that I think where current at the time of purchase that is 10th March 06, can anyone advise me if this is correct?

Hi cook!e,

Welcome to MSE.

You have the wrong T&Cs.

V3.0 was only valid until 01 March. From 02 March until 16 May V3.1 was in force.

If you drop me a PM including your email address or, better still, drop me an email via my website (you can find details of it via my profile) I will be only too happy to email you a copy of the V3.1 T&Cs - make sure you study both V3.0 and V3.1 carefully to identify the differences that exist before sending in your claim.

HtH
Reestit Mutton