Phones2u Direct.com

fabs35

Hi

I need some help!

The phone I have was connected on 23rd March 06. 180 days from this date is 19th September 06. The first bill after this date was issued on 24th September 06.

I sent this by special delivery (and have the slip to prove it) within the 14 day period. I have still not received payment.

I am considering using the small claims court. Before I do so, could anyone confirm whether I have made a mistake.

If someone could forward the example letter detailing small claims court action, I would be very grateful!

Cheers

Fabs.

Garetha

My claim was due in September and I've only just been sent a cheque.
I did email them via their website threatening the small claims court:
http://www.phones2udirect.co.uk/contact/default.asp

There's another thread which has details of the moneyclaim website
http://forums.moneysavingexpert.com/showthread.html?t=242828

MrsMondragon

I got my second claim paid a couple of days ago. I emailed them about two weeks ago threatening legal action. I told them I would do everything possible to stop others using them. After about two weeks my second cashback arrived. I sent the claim in 12th September, so it took over three months in total (what a surprise).

fabs35

Thanks for the update!

Think I may have to write that aggressive letter! Just 101 other things to be doing - oh well, it'll be worth it if it works.

Would you know if there's a standard template anywhere on this website that I could use - feeling lazy!

mazmas

pluckley wrote:

I too sent in one bill too early - the sixth bill instead of the seventh. The letter rejecting my claim conveniently arrived just over six weeks later - therefore not allowing time to send in the correct, 7th bill, within the two weeks allowed. However, as I had been concerned that no cash turned up, I had telephoned Phones2Udirect three times during the period when I could have sent the correct bill, but their answerphone just said that I should call back in business hours - although all my attempted calls were between 9 and 5.........so I e-mailed claims@phones2udirect querying non payment (still within the time when I could have sent the correct bill) but received no reply.
So this company are definitely rubbish and I would not touch them with a barge pole again. BE WARNED. In the meantime, I have sent copies of my complaining letters and e-mail to O2, and wonder if with my 'evidence' -e-mail copies etc, I can make a claim in the Small Claims Court - has anyone tried? Alternatively, can I cancel my contract with O2 as it looks as if there is no way that I am going to get any of my cashbacks back?

hello,

I have done the same mistake by sending the cash back claim to phone2udirect with the sixth bill, instead of sending the bill received after 180 days.My question is that should i send the next bill with a covering letter which will come around first week of Jan 2007 or wait for their rejection letter...my date of connection was 28 June 2006

Garetha

mazmas wrote:

hello,

I have done the same mistake by sending the cash back claim to phone2udirect with the sixth bill, instead of sending the bill received after 180 days.My question is that should i send the next bill with a covering letter which will come around first week of Jan 2007 or wait for their rejection letter...my date of connection was 28 June 2006

In your case - don't wait! They will reject any claim if it's late - just ignore the wrong one you sent and then send the correct one when it's due.

You won't hear from p2u until it's too late :mad: - it's the way they work.:eek:

With these cash-back schemes you MUST calculate which bills to send as soon as you take out the contract. Then write it down as a reminder on a wall chart or wherever you put appointments.:T

PS the second cheque has recently arrived - only 3 months after I claimed it!

mazmas

Garetha wrote:

In your case - don't wait! They will reject any claim if it's late - just ignore the wrong one you sent and then send the correct one when it's due.

You won't hear from p2u until it's too late :mad: - it's the way they work.:eek:

With these cash-back schemes you MUST calculate which bills to send as soon as you take out the contract. Then write it down as a reminder on a wall chart or wherever you put appointments.:T

PS the second cheque has recently arrived - only 3 months after I claimed it!

Many thanks for your advice....but the problem is if i send a new claim after the january bill..they can still reject it by giving the reason that there was no original despatch note...as it is already sent and i have only a photocopy..any comments on this will be appreciated..thanks again

Garetha

mazmas wrote:

Many thanks for your advice....but the problem is if i send a new claim after the january bill..they can still reject it by giving the reason that there was no original despatch note...as it is already sent and i have only a photocopy..any comments on this will be appreciated..thanks again

Ah - I didn't think of that - sorry.
I'd suggest you enclose a copy of the copy and point out that they already have the original.
Keep copies of all communications and send everything recorded delivery - it costs £1.

Make sure you read your terms and conditions carefully and comply with every little twist and turn of their requirements - otherwise they will reject your claim, and all subsequent claims.
Not a friendly company to deal with.

michaels

mazmas wrote:

hello,

I have done the same mistake by sending the cash back claim to phone2udirect with the sixth bill, instead of sending the bill received after 180 days.My question is that should i send the next bill with a covering letter which will come around first week of Jan 2007 or wait for their rejection letter...my date of connection was 28 June 2006

Doesn't rally matter what you send - they never pay anyway until you threaten them with court action :-(

MrsMondragon

michaels I have just sent you a PM.