Digital TV Cost Cutting Article - Discuss What You've Been Offered

jammin_2

Jimmy_Neutron wrote: »

I could not get online for nine hours


she went on to say that the £5 credit was more than enough to cover loss of service for Broadband.

How much do you pay per month, for the broadband?

KimYeovil

When you signed your commercial contract did you check what the compensation would be?

(I hope you weren't using a domestic product for business purposes.

2. Using Sky Broadband
(a) Sky Broadband is for private use by you and members of your household only. It must not be used for any commercial or business purpose.

And how do you utilise multiroom television as part of your business, anyway?)

KimYeovil

Jimmy_Neutron wrote: »

I could not get online for nine hours [...] Before [STRIKE]all of[/STRIKE] this had happened, I was quite happy I have been with SKY for 7 years and use all of their products (Phone, Broadband, TV) and I was about to get Multiroom installed. They can go and take a run and jump as far as am concerned.[...]

:rotfl:

Nine hours downtime in seven years! The ********!

shomk

Sky TV, Phone and Broadband

After reading this forum my husband decided to ring Sky and see if we could get any discount as times are tight (as we all know).

He asked to be put through to cancellations but no offer. However, they did give us an offer if we would switch our phone and broadband to them. £55 per month for tv (including the multi room and plus we have and sports), broadband (40 mb) & Phone (inclusive calls & year half price line rental)

It would be a significant saving of around £30-£50 per month so we would be silly to say no. But just wanted to see if anyone else had this package and if there are any pitfalls they are not going to tell us about???

Also, the guy said we could get a better deal on line. Anyone found this to be true??

Lill111

I rang sky today to cancel as i split up with my husband, the account was in his name but the direct debit comes out of my account they said they cant cancel it on my say so even tho i pay out of my account, the ex wont ring them as the split was on bad terms , looks like i am well and truley stuck they wont even swap the account to my name

jammin_2

Lill111 wrote: »

I rang sky today to cancel as i split up with my husband, the account was in his name but the direct debit comes out of my account they said they cant cancel it on my say so even tho i pay out of my account, the ex wont ring them as the split was on bad terms , looks like i am well and truley stuck they wont even swap the account to my name

No, you just cancel your direct debit with your bank - end of.

The account's in your husband's name so the onus is on him to cancel his account with Sky - not you.

dnomyar

jammin wrote: »

No, you just cancel your direct debit with your bank - end of.

The account's in your husband's name so the onus is on him to cancel his account with Sky - not you.

Also, when sky contact you for the outstanding amount, then advise them of the situation and forward any contact details on. If they try to argue that it is at your address and you are responsable, advise them of the previous phone calls you made to sky and there refusal to do anything about it. Return any letters, "marked not at this address".

Palm_Centro

Which department did you speak to?

jammin_2

dnomyar wrote: »

Also, when sky contact you..

<snip>

Sky will contact the account holder. The wife of the account holder is nothing to do with it.

Lill111

Palm_Centro wrote: »

Which department did you speak to?

The cancelation department and the customer service department