Consumer Rights: MoneySavingExpert.com discussion

lolly_896

jjwood11 wrote: »

Hi everyone,

Basically I'm looking for some advide as I feel I have been wronged by Vodafone.

I had took out and completed an 18month contract with Vodafone, and after I recieved a couple of phones calls asking me to carry on with them, I declined to do so.

Now suddenly after checking my E-mails, I have noticed they have billed me for months November and December, eventhough my contract had been agreed to end on September 21st.

I have contacted them a couple of times and they are saying I still have to pay and that I was supposed to give them written notice? I have not heard anything of this before though.

Please help me if you can, I don't know what my rights are or what else I can do.

Thank you

Vodafone will only cancel contract with written confirmation, unless you cancel it they will leave you on a 30 day contract. I wrote to them in September and this month is my final month of being charged - so i advise you send recorded delivery as they will say they have not yet recieved letter :mad:

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wood_to_forrest

i am not sure how to put a post on this site but here goes i bought a american style fridge freezer from currys two years ago and it is now broken i have spoken to them and they have told me i need to get an independant engineers report and then if its a fault and not due to wear and tear they will repair it but i am finding it realy difficult to find an engineer who will do the report , can anyone help thankyou

derrick

wood_to_forrest wrote: »

i am not sure how to put a post on this site but here goes i bought a american style fridge freezer from currys two years ago and it is now broken i have spoken to them and they have told me i need to get an independant engineers report and then if its a fault and not due to wear and tear they will repair it but i am finding it realy difficult to find an engineer who will do the report , can anyone help thankyou

Ask your local Trading Standards, they usually have a list of companies that will do these.

abbd962

Hi there, I'm just looking for some advice with regards to the Sales of Goods Act.

I basically bought a toshiba laptop from Comet about 18 months ago and for some reason, through no fault of my own, the LED backlight on the back of my screen is broken. I contacted Comet who said I should have taken out their policy to cover myself against repairs like this. As a result they have refused to repair it under the Sales of Goods Act, which I think is completely wrong.

They have told me to send my laptop to an official toshiba repair centre which I have done but now they have said it's £100 to pay for the repair for a £500 laptop! I think it's appauling, when I buy a laptop I expect it to last a decent amount of time (other laptops I've had in the past have had no such problem) and I was therefore wondering if I'm covered under the SOGA and what steps I should now take to get the repair done for free.

Any help would be much appreciated. Thanks

Siany86

Hi, we bought a £700 pushchair in February this year for our baby, we had it delivered in April and within 4 weeks of out son being born we had to take it back because the chassis snapped bearing in mind our son didn't use it for three of those weeks because he was in hospital with meningitis. the shop replaced the buggy which was fab. The new buggy however has been back to the shop 9 times with problem after problem it just isn't safe for a child to be in. The shop is useless and can be very rude at times. They were even going to leave us without a buggy for 10 days. As we speak the pushchair is in for repair again which I see as unsatisfactory. Could anyone let me know because of the problems we are experiencing and we haven't had the buggy a year are we entitled to request a refund?

Many thanks
sian

Esqui

You're entitled to request a refund, but the shop is under no legal obligation to give it to you. Common sense would say, however, that after all the problems, they should either replace or refund rather than repair.

Art_2

Siany86 wrote: »

Hi, we bought a £700 pushchair in February this year for our baby, we had it delivered in April and within 4 weeks of out son being born we had to take it back because the chassis snapped bearing in mind our son didn't use it for three of those weeks because he was in hospital with meningitis. the shop replaced the buggy which was fab. The new buggy however has been back to the shop 9 times with problem after problem it just isn't safe for a child to be in. The shop is useless and can be very rude at times. They were even going to leave us without a buggy for 10 days. As we speak the pushchair is in for repair again which I see as unsatisfactory. Could anyone let me know because of the problems we are experiencing and we haven't had the buggy a year are we entitled to request a refund?

Many thanks
sian

If you don't get satisfaction on this occasion
write to the retailer and give him 7 days to deal with the problem satisfactorily. Tell him that you regard the item as unsafe and if you do not get a refund in 7 days you will go to the Small Claims Court. If you paid by credit card copy them in on your letter and ask them to assist.

Regards,
Art.

flapjack_2

I recently bought two packets of bumper stickers from an online seller, my account was debited for both, the package arrived with the invoice for two but I only received one in the jiffybag.
If I take this further, and the seller digs his heels in and claims he sent me both as promised, would it be a case of my word against his? Where does the burden of proof lie, with the seller or the recipient? I can't prove I never recieved 2 packs as the invoice says I did, and a photo of one packet could easily be shrugged off as "Well you just left the second one out of shot". I'm in a bind because you simply can't prove a negative.
I'm hoping it's a simple clerical error but I'm prepared for a rough ride fighting my corner. Any advice? And can I force the seller to send me the other one without paying for postage twice?

noorani

This is another post, as I posted a short time ago, but I think it was in the wrong section.

Just wondering if anyone can give me some advice.

I went to look at a car today and bought it. I was very unsure at the time of buying it, because although it's a lovely car, I can't see the bonnet and I would prefer to. The guy said that he'd take me out for a practice drive when I go to pick it up next week as he reckons I'll get used to it, and it seemed so easy at the time. But once I was back on the bus going home I realised that I really don't want the car because of the steep slope. I paid by cheque, and they still have the car. Can I cancel this?

pmduk

flapjack wrote: »

I recently bought two packets of bumper stickers from an online seller, my account was debited for both, the package arrived with the invoice for two but I only received one in the jiffybag.
If I take this further, and the seller digs his heels in and claims he sent me both as promised, would it be a case of my word against his? Where does the burden of proof lie, with the seller or the recipient? I can't prove I never recieved 2 packs as the invoice says I did, and a photo of one packet could easily be shrugged off as "Well you just left the second one out of shot". I'm in a bind because you simply can't prove a negative.
I'm hoping it's a simple clerical error but I'm prepared for a rough ride fighting my corner. Any advice? And can I force the seller to send me the other one without paying for postage twice?

Check the weight of the items. Was there enough postage on the packet to cover both items? If not, it would lend weight to your argument that there was only one pack. long shot but it may help.

Depending on the value of the item, it may be worth just giving him a bad review and writing it off to experience.