Consumer Rights: MoneySavingExpert.com discussion

Littlemiss27

andrewhiggs wrote: »

Can anyone help? I bought a Sony Ericsson W380 mobile phone for my wife in October 2008 from an Orange shop. In December 2008 the screen stopped working so I returned the phone to the shop. They refused to replace it and eventually I agreed for them to send it away for repair. In January 2009 I went to the shop to collect it - and discovered they had lost it so was given a replacement!! This phone has now developed the same fault and the store will only send it away for repair if I pay a £15 admin fee. Surely under the SoGA they should replace or repair free of charge?

Sony Ericsson offer a 2 year warranty on all handsets (starts on date of purchase of original handset) so Orange should be sending handset for repair at no charge to yourself.

Art_2

ginj wrote: »

I recently opted to purchase an Xbox360 game off TescoDirect for the illustrated price of £15; (it was being sold £35+ everywhere else). 2 days later, I received an email telling me that it was a misprint and that they were in fact not going to be selling me the item.

My question is whether or not they have a legal obligation to give me the item at the price illustrated at the time, or whether they can actually refuse my order?

They are within their rights to refuse to sell you the item.

Regards,
Art.

Lisa_Lammiman

Hi There
My mother in law bought a hoover from argos 18 months ago, it wasn't a cheap one and she expected it to last longer than 18 months. She took the hoover back to argos and they have told her its not their problem its the manufacturer, so she called the manufacturer and they have told her to package the hoover up and send it back. She really would just prefere a refund or replacment straight away from argos as she is now without a hoover. Do argos have an obligation to help her or is it up to the manufacturer??

Art_2

Lisa_Lammiman wrote: »

Hi There
My mother in law bought a hoover from argos 18 months ago, it wasn't a cheap one and she expected it to last longer than 18 months. She took the hoover back to argos and they have told her its not their problem its the manufacturer, so she called the manufacturer and they have told her to package the hoover up and send it back. She really would just prefere a refund or replacment straight away from argos as she is now without a hoover. Do argos have an obligation to help her or is it up to the manufacturer??

This has nothing to do with the manufacturer but Argos are responsible. They are not obliged to refund or replace after 18 months but if she can prove the problem is with the hoover they should repair it.

Regards,
Art.

washy_woman

Hi there, I bought and paid for a large commercial roller iron and paid £500.00 for delivery. The iron was sold in perfect working order by a commercial company, and they hired the haulage company. The delivery truck was in a road traffic accident, and on connecting the iron, it of course does not work. Company I bought it from say it left them in full working order and I only have a parts only guarantee, and will do nothing except give me the run-a-round. Really hope someone can help, I have lost £££££££££

Art_2

washy_woman wrote: »

Hi there, I bought and paid for a large commercial roller iron and paid £500.00 for delivery. The iron was sold in perfect working order by a commercial company, and they hired the haulage company. The delivery truck was in a road traffic accident, and on connecting the iron, it of course does not work. Company I bought it from say it left them in full working order and I only have a parts only guarantee, and will do nothing except give me the run-a-round. Really hope someone can help, I have lost £££££££££

Was it bought for domestic or commercial use?

Regards,
Art.

washy_woman

Hi, it was bought for commercial use

Art_2

washy_woman wrote: »

Hi, it was bought for commercial use

You are not covered by the SOGA then.

Tozer

Art wrote: »

You are not covered by the SOGA then.

That is not correct. The SoGA applies to commercial transactions as well as B2C transactions.

What is relevant is that the implied warranties of the SoGA (other than section 12 - implied term as to title) can be disapplied by contract (e.g. the seller's conditions of sale) providing that it is reasonable to do so (Unfair Contract Terms Act 1977).

tobizack

Hi,
I bought a car in May this year and i've had nothing but trouble with it, it's a convertable and the roof leaks, it's never been a probelm up until now, with all the rain and now inside the car smells and is getting ruined. I bought it from a well know trader, when i contacted them they said they don't fix that and i would need to pay for it myself, i have a 1yr warranty but they still won't fix it. Not only this but the electric window now doesn't work, probably due to the water getting in.
Am i protected by the comsumer rights act, i have the car on finance and paying a small fortune for it, but i don't want to pay if it's not working properly.

Can anyone help??