Consumer Rights: MoneySavingExpert.com discussion

savings4me

savings4me wrote: »

Thank you for contacting Amazon.co.uk.

First of all, please allow me to apologise for the issue you have experienced with this item.

To remedy this situation, I have placed a new order for "Now That's What I Call Music! 74", and it will be dispatched as soon as possible to the same address:

Thanks for your help
x

Hi,
I have received my replacement from Amazon and the same problem exists.
It shows on the computer as the same old discs.

I guess there is little point in suggesting another exchange and probably go down the real player route?

Thanks

custardy

savings4me wrote: »

Hi,
I have received my replacement from Amazon and the same problem exists.
It shows on the computer as the same old discs.

I guess there is little point in suggesting another exchange and probably go down the real player route?

Thanks

sounds more like an issue with the database used to recognize the discs
is it itunes?

Esqui

^This. Your computer uses the internet to access a database of cds, which obviously is returning an incorrect result. You'll probably have to edit them manually.

laineygirl

CAN SOMEBODY HELP????????
On the 4th November I ordered and paid for a fire it from 'FIREWORLD' on the internet with a 10 day delivery slot and we are still waiting for it to be delivered.We then realised that there was no way that you could get in touch with the company except by email.
We keep emailling the customer status website but this seems to be for another company (same name but the MEGASTORE) who say they have no dealings with the internet section of the business. This website supposedly sends a reply within 24 hours and states that somebody is dealing with our message and will get back to us but they dont.
We have phoned the megastore but again they have said that they dont deal with the internet part of the business.They cant/wont give us a telephone number or an address and told us to continue using the email address but what's the point if they dont answer.
We've been in touch with trading standards who have told us write to a mail forwarding address we eventually found for the company, asking them to forward the letter siting the Sale of Goods at a Distance Act 2000 which we have done.Nothing.
We did get one email that said they were waiting for the supplier to assemble the fire but what do you assemble on an electric fire when it comes from the manufactuerer boxed ready to shipped out. They couldn't/wouldn't give us a date when it would be sent out. that was 2 weeks ago since then silence. Does anybody know what I can do.
I've never had trouble internet shopping before and I feel such a fool for not realising that contact was only via a website.

Tozer

laineygirl wrote: »

CAN SOMEBODY HELP????????
On the 4th November I ordered and paid for a fire it from 'FIREWORLD' on the internet with a 10 day delivery slot and we are still waiting for it to be delivered.We then realised that there was no way that you could get in touch with the company except by email.
We keep emailling the customer status website but this seems to be for another company (same name but the MEGASTORE) who say they have no dealings with the internet section of the business. This website supposedly sends a reply within 24 hours and states that somebody is dealing with our message and will get back to us but they dont.
We have phoned the megastore but again they have said that they dont deal with the internet part of the business.They cant/wont give us a telephone number or an address and told us to continue using the email address but what's the point if they dont answer.
We've been in touch with trading standards who have told us write to a mail forwarding address we eventually found for the company, asking them to forward the letter siting the Sale of Goods at a Distance Act 2000 which we have done.Nothing.
We did get one email that said they were waiting for the supplier to assemble the fire but what do you assemble on an electric fire when it comes from the manufactuerer boxed ready to shipped out. They couldn't/wouldn't give us a date when it would be sent out. that was 2 weeks ago since then silence. Does anybody know what I can do.
I've never had trouble internet shopping before and I feel such a fool for not realising that contact was only via a website.

Well first of all quoting the Sale of Goods at a Distance Act has not helped as the Act does not exist.

Were you aiming for the Distance Selling Regulations?

You need to write to them stating that you are making time of the essence of the contract and that you will be cancelling the order and expecting a full refund unless they confirm that the fire will be delivered within the next 7 days.

Did you pay by credit card?

Talula_fea

I have just joined this site and wanted advice on the thread about consumer rights, i am sorry if i have put this post in the wrong place.

I had broadband with Sky for some time but cancelled the service in November 2007. I changed to Virgin and have been very happy with them for the last 2 years.
My problem is, Sky have still been charging me £10 a month for a service they are not providing. I have made monthly phone calls to Sky to ask them to cancel my service and refund me the money they have been taking from me.
I have now got to the stage, after 2 years, where they have actually cancelled my service but they are still not refunding my money and giving any form of compensation i have requested.
Can anyone help with where i stand legally with this matter.
Thanks all x

custardy

why didnt you cancel the direct debit?

Tozer

custardy wrote: »

why didnt you cancel the direct debit?

See what you are saying but the risk is of adverse credit reporting.

Tozer

Talula_fea wrote: »

I have just joined this site and wanted advice on the thread about consumer rights, i am sorry if i have put this post in the wrong place.

I had broadband with Sky for some time but cancelled the service in November 2007. I changed to Virgin and have been very happy with them for the last 2 years.
My problem is, Sky have still been charging me £10 a month for a service they are not providing. I have made monthly phone calls to Sky to ask them to cancel my service and refund me the money they have been taking from me.
I have now got to the stage, after 2 years, where they have actually cancelled my service but they are still not refunding my money and giving any form of compensation i have requested.
Can anyone help with where i stand legally with this matter.
Thanks all x

On the assumption that all you are saying can be proved you can either claim on the direct debit guarantee in respect of the direct debits. Alternatively, stick a summons on them in the small claims court.

londonfraggle

Hi - don't know if this might help but I found these contact details on the internet:
Fireworld
Expressway Business Park Station Road Queensferry Deeside Clwyd CH5 2TF
T: 08009158996
http://www.fireworld.co.uk/

Seems to be the same website address as the one you used and a telephone number? Might be worth a try. I hope you sort it out.

And no I haven't bought anything from them but saw one of your other posts and thought you were having a hard time at the mo so thought I'd see if I could at least help with one of your questions!

Good luck with everything.