Consumer Rights: MoneySavingExpert.com discussion

KTM2009

TismE wrote: »

Had a nightmare of a day!!

We ordered a new bed from TJhughes online, first they delievered the wrong size, so i refused to accept and they responded very quickly and delievered the correct size the following day.

Upon construction we discovered the have sent completely the wrong part to construct the slated base. After many phone calls and promises to ring me back today, nothing has been sorted they are trying to blame the manufacturer and fob me off to them, i know it's tj hughes who should be sorting this problem out, but they have been skirting around finding an actual solution. The manufacture actually phoned me this afternoon after recieving an email for tj and said that they have already told tj that there is a problem with this batch of beds, also he said that they will not have a replacement part until late next week when the shipment arrives. this is no good for us, we have no bed at all and have had to sleep on the mattress only for the last 2 nights.
As i see it this bed is faulty and not fit for purpose as it is. my question is can i get a full refund even though we have disposed of the very large boxes it was delievered in ?
i brought this bed online, cost £455 and paid with my debit card , if that makes any difference. please help if you can, im knackered !
Tis x

Hi,

Do you mind me asking how you got on with your replacement bed? We took delivery of one today from TJ and the packaging has been damaged and the leather faux has 4 holes in it, (didnt notice it until after delivery). We have opened the mattress they sent us too.
Cant ring them till tomorrow as they are closed, but want to be prepaired for what they might say.
Thanks

millkins

hello

i bought a wii in june and it fails to load a number of my (all genuine) games. i understand that under the SOGA 1979 i am eligible for a refund on the wii but i also purchased 2 games as part of a package from amazon (one of which doesn't load). at the same time i purchased more games/accessories so am i due a refund on the whole lot?

thanks

Art_2

millkins wrote: »

hello

i bought a wii in june and it fails to load a number of my (all genuine) games. i understand that under the SOGA 1979 i am eligible for a refund on the wii but i also purchased 2 games as part of a package from amazon (one of which doesn't load). at the same time i purchased more games/accessories so am i due a refund on the whole lot?

thanks

Have you spoken to Amazon? If you contact them I am sure they will sort out the problem for you by either repairing or replacing the unit.

On your general point about additional games. Any that were bought as part of a package would be covered in a replacement/repair/refund but if you bought additional games they would not.

Regards,
Art.

millkins

Art wrote: »

Have you spoken to Amazon? If you contact them I am sure they will sort out the problem for you by either repairing or replacing the unit.

On your general point about additional games. Any that were bought as part of a package would be covered in a replacement/repair/refund but if you bought additional games they would not.

Regards,
Art.

thanks v much for your prompt reply. i will email them.

keith23

Hello,
i have a Sony Bravia KDL-26 television which i bought from Sainsburys in December 2007.
It has been absolutely fine until approx 3 weeks ago when it suddenly began displaying "dead" pixels on the screen from start up. These are random pixels though, so not truely dead, as there seems to be no pattern to the number or placement of these "dead" pixels from switch on to switch on! Sometimes there are 4, tonight maybe 60 scattered across the screen.
I would like to know if i have any rights before speaking to Sainburys about this? Is it covered by "fit for purpose" for instance? It came with a standard 12 months guarantee.
Thanks for any help in advance,
Keith

Art_2

keith23 wrote: »

Hello,
i have a Sony Bravia KDL-26 television which i bought from Sainsburys in December 2007.
It has been absolutely fine until approx 3 weeks ago when it suddenly began displaying "dead" pixels on the screen from start up. These are random pixels though, so not truely dead, as there seems to be no pattern to the number or placement of these "dead" pixels from switch on to switch on! Sometimes there are 4, tonight maybe 60 scattered across the screen.
I would like to know if i have any rights before speaking to Sainburys about this? Is it covered by "fit for purpose" for instance? It came with a standard 12 months guarantee.
Thanks for any help in advance,
Keith

If you google 'missing pixels' you will find a lot of articles on this. Unfortunately you don't have any case against the retailer unless they do something as a goodwill gesture - worth asking them.

Regards,
Art.

deanos

Cant understand why you dont have a case ?

They are not dead pixels if they are random each time, could well be a compoment inside the tv causing it, not the panel

bigrvg

I've just spent my 2 week holiday trying to install my new bathroom. To be prepared we ordered all the stuff in advance so it was to hand when installing. First problem was, after 4 weeks in my conservatory I came to unwrap my new bath and fit the legs. I then realised it had a massive chip out of the acrylic. I contacted the company and they said it was out of the 30 day returns period, so suck it up basically. After alot of searching I found a company in Southwest London that had the same bath instock, I rang them and told them the situation, the guy was very sympathetic about my ordeal and said he'd hold a new one for me. I shot up there from Dover on Thursday to collect it in my van.
When we arrived the guy was very nice to deal with, he had it ready for us. We had a look over it and told him again about what had happened with the other company we got the first bath from. We noticed a few big scatches in the protective film and were abit unsure about them. He said it wouldn't have gone through the film, but he then peeled it back on one of the biggest scratches. There wasn't a mark underneath at all, so we were happy to take it. He said it has a protective film and didn't want to take it off due to transportation and stuff. I paid for it and he said we can take it and check it over and have 24 hours to bring it back. He loaded it in to my van and it was covered in blankets to keep it safe. We got home thursday and didn't get it out of the van because it was dark.
On friday we got it out of the van, put the legs on it and took it up to the bathroom, but I had to go out so left it for saturday to install it.
I installed it yesterday, took me ages to get it all level and secured. I filled it up to check the overflow wasn't leaking. It filled to halfway and then I noticed a drip on a piece of cardboard I had put under the overflow area. I then realised the water hadn't reached the overflow, so the water was leaking through a crack in the fibreglass backing. I then tore the protective film off and found a small dent that went through to the otherside and also some scratches on the sloping bit. These were not apparent until the film was taken off.
I couldn't believe my bad luck, so I quickly rang the shop, but they were shut, so I sent an email, but no reply. I know they are probably shut until tomorrow. My last day off is tomorrow, so i need it sorted.

What do I do? Where do I stand?

I'm prepared to drive back up there to get an exchange, but he did say we have 24 hours to check it and it says that on their website. I don't want to buy a 3rd bath as that will be £450 altogether on 3 baths and still nothing to show for it! I recon the scratches are from the leg kit they supply that is attached to the underside of the bath and they have them stacked inside each other when in transit.

Please Please help with some advice.

Cheers.

lucky11_2

Hello all,
I looked on the gov't website but could find no help for my specific query - can anyone please help me?
I bought a camera last week, ordered on the Wednesday after 6pm so by their own delivery policy should have been despatched on Thursday - however the email to say it had been despatched was Friday so I recieved the camera on Monday - and it was a different colour to the one they'd stated in the email.
On the Friday before I got their delivery email I phoned them to find the delivery status - they said they had none in stock until Monday, yet they sent one out on Friday! I asked for the delivery to be waived as they had not informed me they had none in stock after all, they said no.
I now have to return the camera for an exchange, less the £7.99 'next day delivery' fee - can I claim it back?

derrick

If they sent out the wrong item, and are now replacing with correct item, I would suggest that as they did not fulfill the contract then you should have the "next day delivery" surcharge refunded, because they have not yet delivered the correct item.Plus you never got "next day delivery" in the first place!