Consumer Rights: MoneySavingExpert.com discussion

Art_2

Babs1721 wrote: »

Hi all,


Any help on this would be much appreciated.


I bought some designer sunglasses about a year ago,
from a well known high street store. A few weeks ago I noticed that they
had become slightly loose, so decided to take them in to one of their branches
to get them tightened up (I didn't trust myself to do it!). Although they
appeared slightly better afterwards, they quickly became loose again and
also felt wonky. I then decided to take them in to another branch. The sales
advisor here told me that the frame had actually been bent and thus there
was little that could be done. This leaves them basically unwearable as I
can't wear them without them falling off and not sitting correctly. I am
sure that it was the original sales advisor that bent the frame
while trying to tighten them, or I would presume that she would have told
me that there was a problem when I took them in.

I've written a complaint, and have received a response that the store
manager would like me to go in and show them to her. I am planning to do
this, but am unsure what my rights might be. If we can establish that the
sales advisor did break them, and they indeed cannot be repaired, should I
expect to be offered a new pair of similar value/a refund?


Thanks for any help you can give me.

If you can prove the person in the shop bent the frames then you can expect a replacement but how do you prove that? With difficulty I guess.

I had a pair of sunglasses that worked loose like yours. The problem was easily fixed by spraying the screw with some liquid (adhesive? ) before putting it back in and this solved the problem.

Regards,
Art.

boristhespie

I am away to buy abike online. I just want to be clear where I stand regarding my purchase.

IF I decide within the 7 days cooling off period that it isn't suitable (Wrong size maybe) am I responsible for the cost of seding it back (Could be large)

Also when buying with credit card. How long does your portection lat? Is it until you pay off the credit card bill or for longer?

derrick

boristhespie wrote: »

I am away to buy abike online. I just want to be clear where I stand regarding my purchase.

IF I decide within the 7 days cooling off period that it isn't suitable (Wrong size maybe) am I responsible for the cost of seding it back (Could be large)

Also when buying with credit card. How long does your portection lat? Is it until you pay off the credit card bill or for longer?

The 7 WORKING days from day after receipt of goods, (this would be at least 9 calendar days), means that you can return for any or no reason.

Return P&P depend upon T&Cs, if they inform you prior to receipt of goods that you will be liable, then you will, if they don't inform you prior then they cannot charge you return P&P. They cannot charge you return P&P for faulty or substitute items.

Section 75 makes the CC company jointly liable for as long as the retailer would be liable.

RachaelH71

hi bought laptop from comet- stil under warranty-disk drive broke they have fixed it but have wiped all the memory doing a system restore that i wasnt told they would do..apparently its standard for them to do this? I wasnt informed and they are not being very helpful...I know i should have backed it all up but I wasnt told they would be wiping it all...what can I do?

Art_2

RachaelH71 wrote: »

hi bought laptop from comet- stil under warranty-disk drive broke they have fixed it but have wiped all the memory doing a system restore that i wasnt told they would do..apparently its standard for them to do this? I wasnt informed and they are not being very helpful...I know i should have backed it all up but I wasnt told they would be wiping it all...what can I do?

Nothing. It is your responsibility to back-up. There is no way for them to retrieve your data now and technically it has no value.

Regards,
Art.

RachaelH71

surely the onus is on them to warn people?...there is no value on it but time
thanks anyway

steveint

My Sony Playstation 3 has suddenly stopped working and I have the infamous Yellow Light of Death.

As I'm understanding, SOGA will cover me for 6 years to at least cover the cost of repairs for an expensive item.

Considering this is a launch day 60gb PS3 and is 3.5 years old, do you think I have a leg to stand on? It was £425 on day 1. A repairing service could cost between £100~£150.

Can it be proved that this is a inherent fault? I think it must be as it's the same fault that every PS3 gets, and a lot of them are getting this fault.

What happens is the solder on the motherboard over time melts because of overheating and they separate, to me this shouldn't happen. Especially when the console was in a well ventilated area with nothing near it.

Please what do you think? It's also tricky because it would mean trying to convince the mindless drones in our local GAME that I would be entitled to a repair at least, they do employ a strange breed in that shop in particular.

Thanks!

Art_2

steveint wrote: »

My Sony Playstation 3 has suddenly stopped working and I have the infamous Yellow Light of Death.

As I'm understanding, SOGA will cover me for 6 years to at least cover the cost of repairs for an expensive item.

Considering this is a launch day 60gb PS3 and is 3.5 years old, do you think I have a leg to stand on? It was £425 on day 1. A repairing service could cost between £100~£150.

Can it be proved that this is a inherent fault? I think it must be as it's the same fault that every PS3 gets, and a lot of them are getting this fault.

What happens is the solder on the motherboard over time melts because of overheating and they separate, to me this shouldn't happen. Especially when the console was in a well ventilated area with nothing near it.

Please what do you think? It's also tricky because it would mean trying to convince the mindless drones in our local GAME that I would be entitled to a repair at least, they do employ a strange breed in that shop in particular.

Thanks!

3.5 years doesn't seem unreasonable for a piece of electronics. You will have to prove there is an inherent fault in the unit and a report could be as expensive as the cost of repair.

Initially see that the supplier has to say. They are normally very helpful.

Regards,
Art.

steveint

Actually now I think about it it's only 2.5 years old, ps3 came out March 2007.

How do I prove it to be an inherent fault? Gather evidence of other consoles with the same problem? Get what sort of report? Thanks.

Art_2

steveint wrote: »

Actually now I think about it it's only 2.5 years old, ps3 came out March 2007.

How do I prove it to be an inherent fault? Gather evidence of other consoles with the same problem? Get what sort of report? Thanks.

It would have to be an expert report that is acceptable to the supplier. They may even suggest someone to you. If other consoles have experienced the same problem this is a good start to prove an inherent fault.

Regards,
Art.