Consumer Rights: MoneySavingExpert.com discussion

Esqui

tagz wrote: »

Hi hope someone might be able to help.

My son's girlfriend has an ipod. The hard drive seems to have gone and the apple shop don't want to know. It is 23 months old - should they fix it for her or as it is over a year old is she stuck?

Under the Sale of Goods Act, you can claim a remedy for faulty goods (e.g. repair) for up to 6 years from purchase (5 in Scotland, because apparently the Scots get sent things which don't work as well ). Your first course of action should be to contact the retailer where you bought it, mentioning this. They are within their rights to ask you to prove that the fault was inherent with the ipod and not caused by misuse/accidental damage. With an ipod, this latter point will be harder to prove, as it is often carried about in bags, pockets, etc.

But first up, write to the retailer explaining the situtation.

Art_2

Esqui wrote: »

Under the Sale of Goods Act, you can claim a remedy for faulty goods (e.g. repair) for up to 6 years from purchase (5 in Scotland, because apparently the Scots get sent things which don't work as well ). Your first course of action should be to contact the retailer where you bought it, mentioning this. They are within their rights to ask you to prove that the fault was inherent with the ipod and not caused by misuse/accidental damage. With an ipod, this latter point will be harder to prove, as it is often carried about in bags, pockets, etc.

But first up, write to the retailer explaining the situtation.

Firstly an inherent fault in a product that is 2 years old is unlikely. Secondly, a technical report trying to prove this can easilt cost around 100 GBP and has to be balanced with the cost of the item in the first place.

Regards,
Art.

weekatiepea

Hi, can anyone help ... I bought a hotpoint electric oven last August and last September it started making funny noises so a hotpoint engineer came out and fixed it under warranty. Now it has started to overheat and burn things but hotpoint want to charge me £100 to send an engineer out or £16.99 a month for 10 months for another years warranty.

What should I do ... take it back to where I bought it (b and q), get a local engineer in to fix it or go with hotpoint.

What are my rights here under the sale of goods act?

Thanks.

boo2000_2

can anyone help me?
i brought a phillips hd tv last december so we could have sky hd, the problem i have is that the sky hd doesn't work with this particular model???? the screen goes blank every half an hour or so, the sound continues?? sky bless em have changed the box 4 times now!!! and still the problem continues i've spoken to phillips and was told that i'd have to live with the problem!! then they sent out an update which i did, 15 mins later the problem was back! so i phoned additions direct whom i brought the tv from, they got the local engineers out to it, they took it away for 2 weeks?? and ran it threw a blue ray player no fault on that? so i got the tv back! i rang additions again told them the tv was still not working and i'd like either my money back or the tv replaced they said it had to be declared faulty to do this and contacted our local engineers again they said they would check the phillips website which they did and they got back to me today and told me it states on the phillips website that thier tv's are not compatable with sky hd??? and that the sky box would need a softwear update now we've had sky in various forms for about 15 years now so i know that sky download any updates constantly down the phone line! i rang sky and told them what phillips said, she pushed an update down the line to the skybox but within half an hour the problem was back what are my rights on this???? we've had the problem since the day hd was put in in january (after the first 28days of having the tv)

Art_2

boo2000 wrote: »

can anyone help me?
i brought a phillips hd tv last december so we could have sky hd, the problem i have is that the sky hd doesn't work with this particular model???? the screen goes blank every half an hour or so, the sound continues?? sky bless em have changed the box 4 times now!!! and still the problem continues i've spoken to phillips and was told that i'd have to live with the problem!! then they sent out an update which i did, 15 mins later the problem was back! so i phoned additions direct whom i brought the tv from, they got the local engineers out to it, they took it away for 2 weeks?? and ran it threw a blue ray player no fault on that? so i got the tv back! i rang additions again told them the tv was still not working and i'd like either my money back or the tv replaced they said it had to be declared faulty to do this and contacted our local engineers again they said they would check the phillips website which they did and they got back to me today and told me it states on the phillips website that thier tv's are not compatable with sky hd??? and that the sky box would need a softwear update now we've had sky in various forms for about 15 years now so i know that sky download any updates constantly down the phone line! i rang sky and told them what phillips said, she pushed an update down the line to the skybox but within half an hour the problem was back what are my rights on this???? we've had the problem since the day hd was put in in january (after the first 28days of having the tv)

It was your responsibility to check the TV was suitable for the purpose you bought it for. Nobody else would have known your intentions.

Regards,
Art.

Tozer

Not sure I entirely agree with Art. Yes, if the TV is not compatible then it is your own responsibility. But is this the case?

It sounds as though the TV may be faulty if it works for a while before cutting out.

Locknut

Hi I wonder if someone could help me with my little problem.

my wife and I got married in April 2008 and we had a dualit kettle bought for us from debenams as a present, yesterday we found that the kettle has started to leak badly all over the base, looking on the net its a very comon fault with this model.
my wife rang dualit and as the kettle was made in 2007 all the could offer was 40% off a new kettle! where do we go from here back to demenams (we dont have a recipt) or battle it out with dualit. it seems to me a kettle costing about £70 should last more than a 18 months. infact our last one cost £20 and was still going strong after 5 years!

Thanks in advance
Jon

Art_2

Jplocksmiths wrote: »

Hi I wonder if someone could help me with my little problem.

my wife and I got married in April 2008 and we had a dualit kettle bought for us from debenams as a present, yesterday we found that the kettle has started to leak badly all over the base, looking on the net its a very comon fault with this model.
my wife rang dualit and as the kettle was made in 2007 all the could offer was 40% off a new kettle! where do we go from here back to demenams (we dont have a recipt) or battle it out with dualit. it seems to me a kettle costing about £70 should last more than a 18 months. infact our last one cost £20 and was still going strong after 5 years!

Thanks in advance
Jon

Technically it is the purchaser of the kettle, not you, who have the rights. The problem is for Debenhams to sort out not the manufacturer.

Best advice is for you to ask the purchaser to contact Debenhams. They will need a receipt or proof of purchase. If this is a known problem with the kettle it should be rejected as having an inherent fault as it is not suitable for purpose.

Regards,
Art.

Locknut

Hi art thanks for the reply, unfortunatly its my wifes work who bought the kettle and the recipt is long gone, I guess its one we'll have to put down to experience

Thanks anyway.

Boozy

Hello, please can someone help? I dont know if i have any rights here...but i was viewing an item in the sale on a well known clothes retailer website (i think it might have been 50% off). when i went on to purchase the item i noticed that it has gone back up to full price with no mention of it ever being in the sale! Is it up to them what they charge or do they have an obligation because the item was in the sale for a period of time? I cant seem to find any information on this so if someone could point me in the direction please that would be most appreciated!

Ta