Consumer Rights: MoneySavingExpert.com discussion

deanos

SausageCat wrote: »

Hi

I've never posted here before, but I really need some advice please.

At the end of July I ordered online and received a pair of shoes, but I sent them back the day after they were delivered. Unfortunately, the package has gone missing since. I was also away in August so only recently got in touch with the company.

The parcel was sent by standard delivery and I got a proof of posting (which the company suggests you do). The company basically says it's my problem and will not refund the money, so I should go to Royal Mail to get compensation. If there is no other way, I will have to claim compensation but the maximum amount I could get is less than the purchase price.

I have also contacted my bank but they said they can't help me.

I think the only possible way left other than the Royal Mail route is to contact the Trading Standards, and would like to know whether my posting of the item would be enough to constitute the cancellation of the contract.

Any suggestions would be appreciated.

Thank you

Unfortunately it is your responsibility and you will need to claim from the royal mail unless it was a prepaid label used which the company you bought the shoes from will have to claim

SausageCat_2

deanos wrote: »

Unfortunately it is your responsibility and you will need to claim from the royal mail unless it was a prepaid label used which the company you bought the shoes from will have to claim

Thank you deanos. I used their return label but not prepaid. I hope Royal Mail will give me the maximum amount of compensation.

What annoys me is that on the company's website they recommend you obtain a certificate of posting as proof. Why do they recommend it if that means nothing to them!

custardy

for future reference it would have been better for you to pay the extra for recorded delivery on a returns item

bubbles0169

can anybody help us?
we bought hoover washing machine in january after 2 months it developed a fault
they sent out repair man who repaired it
a couple of months later something else went wrong, they sent repair man again who again fixed it
a month later something wrong again, repair man came and he fix
a month ago another fault, repair man comes and fixes
we have another fault today its the 5th one in 9 months
hoover say they have to send repair man out and if he can fix the fault thats it, we cant have a new machine
we are understandably getting a bit fed up with it breaking down every couple of months
what can we say to hoover for them to give us a new one-preferably candy though:rolleyes:

Art_2

bubbles0169 wrote: »

can anybody help us?
we bought hoover washing machine in january after 2 months it developed a fault
they sent out repair man who repaired it
a couple of months later something else went wrong, they sent repair man again who again fixed it
a month later something wrong again, repair man came and he fix
a month ago another fault, repair man comes and fixes
we have another fault today its the 5th one in 9 months
hoover say they have to send repair man out and if he can fix the fault thats it, we cant have a new machine
we are understandably getting a bit fed up with it breaking down every couple of months
what can we say to hoover for them to give us a new one-preferably candy though:rolleyes:

Where did you buy the machine from?

Regards,
Art.

bubbles0169

it was from argos, they said after 30 days its not their responsibility
this mornig we phoned hoover who said 'what about if the engineer can fix it again well extend your warrenty for 12 months, my partner said no its not good enough, youll just be coming to fix it every couploe of months, he was put on hold for a bit then they said wed be getting a new, different model on friday...hope this one isnt a dudd!

Art_2

bubbles0169 wrote: »

it was from argos, they said after 30 days its not their responsibility
this mornig we phoned hoover who said 'what about if the engineer can fix it again well extend your warrenty for 12 months, my partner said no its not good enough, youll just be coming to fix it every couploe of months, he was put on hold for a bit then they said wed be getting a new, different model on friday...hope this one isnt a dudd!

Your contract is with Argos whatever they say. You should contact them for a remedy. If they want to involve Hoover then that is up to them. Look back through this thread for some useful advice.

Regards,
Art.

mgriff5

Hi,

Please can someone point me in the direction of MSE's advice about Consumer Right's with respect to car servicing? I am sure I have seen it on the website before cannot find it anymore.

Specifically my Ka engine light came on 3 months ago and I paid £110 to a garage to fix it. It did go off but yesterday it came back on. I am not going to go in there all guns blazing but I certainly want to understand my rights before I go back and discuss the situation.

Any advice/help is much appreciated.

Kind Regards,
Mgriff5

bigred23

Hi,
Could some tell what my rights were? I went into Curry's today buying a TV after ours broke. They were advertising a Samsung 37" TV at £499 under a banner of Mega deal. I had done my reseach and new it was at £599 on the web. At another branch it was at £599 as my wife checked. The sales bloke said there was one in the back all boxed ready to go.

I carried on looking at the TV's for a while and also phoned the wife. We decide to buy it so I asked another chap could i buy it. He could find it on the system as it was marked at £599. After a while he came back and said sorry only the display model is available at that price. I asked for a discount for having a display model and he said no. I mention the other bloke had said that there was in the back and he said it was another model. Basically trying to fog me off. I ask for the manager and he was busy doing a discipline issue.

Am I legal entitled to ask for the price of the TV? Should he have offered me the TV in the store room at £499?

The other question I have to ask myself was what was I doing in Curry’s in the first place. There customer service is rubbish.

Many thanks
John

Art_2

bigred23 wrote: »

Hi,
Could some tell what my rights were? I went into Curry's today buying a TV after ours broke. They were advertising a Samsung 37" TV at £499 under a banner of Mega deal. I had done my reseach and new it was at £599 on the web. At another branch it was at £599 as my wife checked. The sales bloke said there was one in the back all boxed ready to go.

I carried on looking at the TV's for a while and also phoned the wife. We decide to buy it so I asked another chap could i buy it. He could find it on the system as it was marked at £599. After a while he came back and said sorry only the display model is available at that price. I asked for a discount for having a display model and he said no. I mention the other bloke had said that there was in the back and he said it was another model. Basically trying to fog me off. I ask for the manager and he was busy doing a discipline issue.

Am I legal entitled to ask for the price of the TV? Should he have offered me the TV in the store room at £499?

The other question I have to ask myself was what was I doing in Curry’s in the first place. There customer service is rubbish.

Many thanks
John

You are not entitled to get the TV for the lower price. They have a right to refuse to sell it to you. Remember the old adage, if something looks too good to be true then it possibly is.

Regards,
Art.