Consumer Rights: MoneySavingExpert.com discussion

RELENTLESSPUSH

Maybe someone could advise me here...

I placed an order with overclockers.co.uk for a promotional price motherboard and they confirmed I would be receiving it by phone and email.

They phoned me to confirm the order not the other way about, because it was a limited offer.

They also took the money from my bank account the same day.

After many delays and another email confirming it would be arriving soon the y have today sent an email stating that I will not now receive the motherboard at all. I called and they still refuse.

Any idea what I can do from here?

Many thanks in advance for anyone who can help me out.


Their terms and conditions...


1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.




Good news, they sent the Motherboard after I sent a very pleasant e-mail detailing all the facts, doesn't do any harm to be nice.

purplemonkey7

Hey everyone,

I bought some clothing from a UK based internet company in September. They had a 7 day return policy. The day after I received the item I returned it to the company via Royal Mail recorded delivery -as advised by the company. Royal Mail tried to deliver the item on September the 17th, but nobody answered so they left a 'while you were out card'. The company have made no attempt to retrieve the item and have since ignored all of my emails and phonecalls. What should I do?? Obviously I have proof of postage etc, but how can I make them talk to me!

Any help would be greatly appreciated!

Thank you!

kokyee

Hi,

I want ask a question:
I had paid a deposit 30pounds for the shipping service from Belfast (Northern Ireland) to China with 7 boxes.
The early the company’s website auto-generate total charges only 290 pounds (apply online). Then I agreed to the price.
But after 3 days they call me back and said the price different because I in Belfast so the charges must add extra 120 pounds. So I direct to cancel the service and I try to refund my deposit.
At last they refuse to pay me back the deposit due to the company had send the boxes out from their company.

In this case I feel they are cheating me.
1. I did write the postcode BT9 6DG in the application form but do not write Belfast. They said they do not realize my address from Belfast, Northern Ireland.
2. They told me the addition charge after they send the boxes out.
Refer for the point 1 and point 2, shown that they did the mistake, right?
They must let me know the actual charges before they send the box out, right?

Pls give my advice as soon as possible, thanks.

Best Regards,
KOK YEE

janb60

I'm not sure how to ask my question in this Forum, so I hope I've done it correctly by using quick reply.

My husband bought a car about a month ago. His old car had been written off in an accident the week before. He bought the new car (6 year old Mondeo) on his Barclaycard because the Insurance money had not come through yet. He paid £1400 on his Visa and when we collected the car the next day he took the remaining £200 balance in cash.

The first day that he drove the car to work the exhaust fell off. Within a few more days he noticed there was an oil leak and discovered the sump had rusted through. The following week, his clutch failed and we had to pay £900 for a whole new clutch. fly wheel and starter motor.

On looking through the paperwork from the garage, the owner of the garage had put that we had "towed the car away for parts and spares". When I telephoned to query why he had put that, he said he had to word it that way now because of some changes in Trading Standards. We assumed therefore that we had signed something without realising it and thought we would have to get the repairs done ourself. Someone then told me to ring Trading Standards and I was advised that we still had rights under the Sale of Goods Act 1975 and also because we had paid on Visa, Barclaycard might also be able to help us under the Consumer Credit Act.

We wrote to the garage enclosing all the invoices and details of what had gone wrong etc. He replied to the effect that he had pointed out that the gearbox and clutch had a problem and that was why he had knocked £95 off the sale price. In fact, my husband offered him £1500 for the car and he reduced the price from £1695 to £1600 because it had no tax and needed a new tyre. He is now saying that he told us the car was only fit for scrapping and not for use on the highway. There is no way we could have afforded to pay £1600 for a car that was ready to be scrapped. My husband needed it for work.

Barclaycard have now written to say that they have concluded that a proven case of breach of contract of misrepresentation has not been established and they cannot help us.

We are at a loss to know what to do and any advice anyone might be able to give would be very much appreciated. My husband bought the car in good faith and now it seems that the garage can lie their way out of selling us a heap of **** and we cannot do a thing about it. Please tell me this isn't the case someone ! Many thanks.

mrsproudmum

Hi everyone
I just wondered if anyone knows my right's on electrical goods from argos

I purchased a panasonic microwave and kettle around the same time i think , i can only find the reciept for the kettle and it seems i have not paid for cover , it was £50 Delonghi and this week has started leaking.

The microwave is all singing dancing oven grill panasonic and i cannot find the reciept anywhere :mad: it was around £150
This week it has started turning itself off when started and now seems not to be microwaving at all.

I have had a google and seems alot of people had problems with this microwave breaking under two years but panasonic not doing anything about it.
I am not sure if argos will tell me when i purchased it as i paid by argos card.But is there anything i can do surely a microwave should last for this price?

Thanks if anyone has any idea's

Art_2

mrsproudmum wrote: »

Hi everyone
I just wondered if anyone knows my right's on electrical goods from argos

I purchased a panasonic microwave and kettle around the same time i think , i can only find the reciept for the kettle and it seems i have not paid for cover , it was £50 Delonghi and this week has started leaking.

The microwave is all singing dancing oven grill panasonic and i cannot find the reciept anywhere :mad: it was around £150
This week it has started turning itself off when started and now seems not to be microwaving at all.

I have had a google and seems alot of people had problems with this microwave breaking under two years but panasonic not doing anything about it.
I am not sure if argos will tell me when i purchased it as i paid by argos card.But is there anything i can do surely a microwave should last for this price?

Thanks if anyone has any idea's

A bit more information would help. When did you make the purchases, how did you pay? You will need some proof of purchase in order to take your problem up with the supplier.

Regards,
Art.

mrsproudmum

Thanks

Well I feel silly now but pannick over I think, I spoke to argos again today just to check i had no cover plan and the girl found that i had , after telling her i had no receipt i decided to look in the folder that says insured documents instead of recipts and i found the receipt and cover plan booklet , so i rang the insurance and they are sending an engineer out on friday, i hope he right's it off and we get a new one as i am dubious it would last now.

My Dad was helpfull yesterday he said '' what do you do with all your microwaves you break them all!!! ''
OMG i did'nt realise you were supposed to just look at them in the kitchen and not actually use them to microwave food :eek:


Thanks

spotty2009

Last week we stayed at a hotel and there seems to be a misunderstanding regarding the rates quoted over the telephone. We queried these at reception when we check out and spoke to the duty manager but he said he was not authorised to adjust our invoice; but that he would investigate our claim on Monday. We subsequently sent a letter to the hotel outlining our concerns that we had been charged more than we had been quoted over the telephone; we attached a copy of the confirmation we received via email, which only refers to one of the rooms (our reservation had been for an accessible room for our disabled daughter with an adjoining carers room - the confirmation received was just for one room for 2 people). We have sent copies to the hotel along with a letter outlining our complaint. Today we have received advise from them stating that they apologise for the misunderstaning and explaining that they were at a loss to explain why we had not received confirmation for two rooms as confirmation was computerised. We fully dispute this only one confirmation email was sent and this we understood represented the amount we were to be charged for both of the rooms. We are not happy with the response we have received; do we have any consumer rights to challenge their decision not to refund any of the monies we have paid. (We stupidly paid both the invoices on our departure). Thankyou

KeithP

humphriess wrote: »

Hi,
I paid £379 for the laptop the term Tesco used was 'a cheque for £190 will be sent to you as a refund for the intrinsic value of your laptop.' I can't buy a laptop for £190 so would rather they fixed my old one. Tesco said in the letter that they 'regret they are unable to assist with a repair or replacement'.
They have not seen the laptop, or attempted to fix it, i assume from my description of the fault (won't start up at all) that they feel it is unfixable?
Hope this is clear.
Thanks
Sarah

Sarah, if we assume a laptop lasts four years (your suggestion), and it cost £379 (again your figure), then after 15 months you have 'used' about a third of its life.
So the 'value' of your laptop is two thirds of the purchase price, i.e. £254.

Perhaps you could write to Tesco rejecting their offer and suggesting that you might be inclined to accept an offer of (say) £250.
Explain how you arrive at that figure and you may be surprised.

p.s. I have no idea whether this would work or not, but I would try it. :beer:

tagz

Hi hope someone might be able to help.

My son's girlfriend has an ipod. The hard drive seems to have gone and the apple shop don't want to know. It is 23 months old - should they fix it for her or as it is over a year old is she stuck?