Consumer Rights: MoneySavingExpert.com discussion

bigred23

Your so right. Mega deal so good it you cannot have it.

There customer service is dreadful in this store. I went to the same store around a year ago with a leaflet which had some good prices on a wireless printer and Sat nav. The leaflet was for another Curry's store less than 10 miles away but i couldn't get there so I thought would walk in my lunch our to this store. They should offer the same prices because of there price match offer. They had both the Sat nav and the printers in stock but would not sell me the same price. I ask about the price match and they said that was against other brand of stores.

I walk pass the store most days in my luch hous and comet is next door. Comet is always busy and Curry's is empty. I wonder why.

mgriff5

Hi,

Please can someone point me in the direction of MSE's advice about Consumer Right's with respect to car servicing? I am sure I have seen it on the website before cannot find it anymore.

Specifically my Ka engine light came on 3 months ago and I paid £110 to a garage to fix it. It did go off but yesterday it came back on. I am not going to go in there all guns blazing but I certainly want to understand my rights before I go back and discuss the situation.

Any advice/help is much appreciated.

Kind Regards,
Mgriff5

ec07733

Hi,
A few weeks ago my partner bought me a pair of jeans and a purse from USC for my birthday - I was with him at the time.
I was going to wear them a few days ago for the first time but noticed they were coming apart at the bottom. I took them back to USC today and asked if i could exchange them for exactly the same pair but the sales person said no as i didn't have the receipt. I explained that they were faulty and that was the only reason i was returning them. After having a mini argument she said if i could tell her the exact date, time, and anything else that was bought in the same transaction she could find it on the system and exchange them. As it was my birthday, I remembered and gave her all the details.....she then said that it would take her all day to find it and i couldn't exchange them! I asked for Customer Services number and asked if i could call them while i was instore and she said no, not from her store! I called them outside and they were equally unhelpful and said if i gave them all the transaction details they may look but no guarantees! These jeans are brand new, with tags, and never been worn. I really don't understand what the problem is. I asked them about the Sale of Goods Act and they said it doesn't apply to them as they are a branded retailer. Can anyone shed any light on this please?

Art_2

ec07733 wrote: »

Hi,
A few weeks ago my partner bought me a pair of jeans and a purse from USC for my birthday - I was with him at the time.
I was going to wear them a few days ago for the first time but noticed they were coming apart at the bottom. I took them back to USC today and asked if i could exchange them for exactly the same pair but the sales person said no as i didn't have the receipt. I explained that they were faulty and that was the only reason i was returning them. After having a mini argument she said if i could tell her the exact date, time, and anything else that was bought in the same transaction she could find it on the system and exchange them. As it was my birthday, I remembered and gave her all the details.....she then said that it would take her all day to find it and i couldn't exchange them! I asked for Customer Services number and asked if i could call them while i was instore and she said no, not from her store! I called them outside and they were equally unhelpful and said if i gave them all the transaction details they may look but no guarantees! These jeans are brand new, with tags, and never been worn. I really don't understand what the problem is. I asked them about the Sale of Goods Act and they said it doesn't apply to them as they are a branded retailer. Can anyone shed any light on this please?

You do need to prove that you purchased. Did you pay bt cheque or credit card as this is acceptable.

As for the comment about being a branded retailer this is a load of nonsense. I would write to the shop and send a copy to the head office outlining your claim, Send by recorded delivery and tell them that if they haven't exchanged the goods within 7 days you will take legal action.

I think Trading Standards may be interested to hear their comment about being a branded retailer.

Regards,
Art.

humphriess

Hi,
Hoping for some advice.
My laptop broke a few weeks ago. I bought in from Tesco 15 months ago. Following advice on this website/forum i called tesco and asked them to sort out the laptop. They tried fobbing me off, but after i insisted it was thier responsibility under the sale of Goods act they eventually agreed to send me a form to fill in. My claim would then be individually assessed. I sent my claim off, and recieved a letter back yesterday. They have offered me £190 for the laptop, as they believe this is the current value. Should i accept this or refuse the offer and demand the laptop to be fixed or the full price? I was thinking - if the sale of goods act means the product should last a reasonable amount of time e.g 4 years, shouldn't i assume that i would only need to spend £400 on a laptop every 4 years - so if Tesco are admitting they are responsible under the sale of goods act they should provide me with enough money to replace the laptop or provide me with a new one? Am i making sense? Any advice would be grateful.
Thanks

KK22_2

Hi, I was wondering if anyone could advise me what to do with my situation. Apologies in advance, this is a long story but didn't want to miss anything out that may affect any advice given!!

In January 2008 I got a DNKY watch from Beaverbrooks. Since the watch has numerous stones set into the bracelet and watch face, I also bought the 3 years warranty in case any of these stones came out.

28th July 2009 I returned the watch to Beaverbrooks and asked if they could send it away for repair under warranty, as some stones had come out. The employee was very unhelpful and rude towards me. She told me that I would be sent a letter with a voucher from DKNY and I then had to take this into the store for the repair to be authorised. The repair return date on the receipt was 29/08/09.

On 29th August 2009, I phoned Beaverbrooks to check the status of this repair/claim since I hadn't received a letter. I was told that my watch had already been returned to the store but had to be sent back to DKNY as the watch was not "repaired to a satisfactory standard". I later found out after numerous calls to the store to check on the status that the watch was sent back with a lot of visible glue, and many of the stones were still damaged. This set off alarm bells as none of the stones were damaged, the only problem with the watch was that stones had fallen out.

I was then told (3 weeks ago) that they would replace they watch bracelet for me. I was told on Monday 14/09 that the watch would be back in store at the end of that week. As of today, I am still waiting for my watch to come back.

Over the course of this problem, Beaverbrooks have contacted me twice. Once to tell me that she will phone DKNY to find out what is happened and the second time to tell me it will be in store at the end of last week. I have been the one to have to constantly chase this issue and considering my watch was returned to store damaged, I would have appreciated a call updating me on the situation!

Sooo... what can i do or say to them? To be completely honest, i am fed up of them avoiding calls, passing the buck to others and taking ages to give me an answer to where and what is happening to my watch. It has got to the stage where i just want my money back or to be given a new watch but after a year, I dont see this happening!

If you have managed to get this far, then any advice would be appreciated.

Art_2

humphriess wrote: »

Hi,
Hoping for some advice.
My laptop broke a few weeks ago. I bought in from Tesco 15 months ago. Following advice on this website/forum i called tesco and asked them to sort out the laptop. They tried fobbing me off, but after i insisted it was thier responsibility under the sale of Goods act they eventually agreed to send me a form to fill in. My claim would then be individually assessed. I sent my claim off, and recieved a letter back yesterday. They have offered me £190 for the laptop, as they believe this is the current value. Should i accept this or refuse the offer and demand the laptop to be fixed or the full price? I was thinking - if the sale of goods act means the product should last a reasonable amount of time e.g 4 years, shouldn't i assume that i would only need to spend £400 on a laptop every 4 years - so if Tesco are admitting they are responsible under the sale of goods act they should provide me with enough money to replace the laptop or provide me with a new one? Am i making sense? Any advice would be grateful.
Thanks

You didn't say how much you paid for the laptop, What is the 190 pounds for - is this to get it repaired?

You are not entitled to a new laptop but you are entitled to a repair. You need to clarify what you have been offered.

Regards,
Art.

humphriess

Hi,
I paid £379 for the laptop the term Tesco used was 'a cheque for £190 will be sent to you as a refund for the intrinsic value of your laptop.' I can't buy a laptop for £190 so would rather they fixed my old one. Tesco said in the letter that they 'regret they are unable to assist with a repair or replacement'.
They have not seen the laptop, or attempted to fix it, i assume from my description of the fault (won't start up at all) that they feel it is unfixable?
Hope this is clear.
Thanks
Sarah

Art_2

humphriess wrote: »

Hi,
I paid £379 for the laptop the term Tesco used was 'a cheque for £190 will be sent to you as a refund for the intrinsic value of your laptop.' I can't buy a laptop for £190 so would rather they fixed my old one. Tesco said in the letter that they 'regret they are unable to assist with a repair or replacement'.
They have not seen the laptop, or attempted to fix it, i assume from my description of the fault (won't start up at all) that they feel it is unfixable?
Hope this is clear.
Thanks
Sarah

You are going to have to prove a manufacturing fault to get much further with Tesco. Get a quote for repair. It may be cheaper than the wmount they are offering so you would be in a win-win situation

Regards,
Art.

Marty06

Hi -

I have two small problems, one with an Apple Laptop, and one with an Apple IMac and just wanted to get advice and ideas.

The Apple Laptop has a fault, is covered by the Applecare warranty scheme, and is currently in for repairs without quibble. However, Apple made me travel to the Apple Store to drop it off and pick it up (and, me being a pessimist, I imagine it might even need to go back again when the problem recurs). Would I have a case to claim my travel costs back from Apple? I seem to remember there being something in the Sale of Goods Act that the consumer should not be worse off financially because of a problem. If so, do you think the best course of action is to write directly to Apple HQ, including train tickets, rather than trying to push the case at the store?


The second question is about an Apple IMac, which is about 14 months old. It is thus now outside of the standard warranty. A USB port has just stopped working. My plan is to write to Apple and argue that under the Sale of Goods Act it is not reasonable that this component should not have failed within 14 months of purchase. Do you think I would have a case (i.e. if it went to Court?) I have been advised in the past that the seller can claim that although their goods should last reasonably for a certain amount of time, they deem 'last' to mean 'able to be repaired' (i.e. it will 'last' three years, meaning it should stay in a good enough condition to be able to be repaired easily for three years - ), and that after the warranty period, it is the consumers job to pay for such a repair. Given that this is probably only a minor problem (i.e. the computer is working fine other than one USB port), I wonder if this is what they will say?

Again, I am planning to write directly to Apple HQ and would be willing to make a reasonable offer (i.e. they could provide me with a voucher to buy a USB hub from the Apple Store instead of paying to repair this)

Thanks for your help - all advice appreciated.