Consumer Rights: MoneySavingExpert.com discussion

Alan_Howard

Art wrote: »

Write a recorded delivery letter to the company pointing out that a verbal agreement exists and you expect it to be honoured. Also point out the problem with the step and ask what they intend doing about this. You have a useful lever to use against them.

If you paid with a credit card copy your card company in on the letter telling them they are equally liable.

regards,
Art.

Thanks a lot Art, much appreciated!!

crystal_clear

Hi
I really dont know if this is the right board to ask my question in and if not then i am sorry.

I bought a used car 9 year old back at the begining of this year. It had some faults which I knew about so paid for them to be fixed. sent off to get log book in my name and M.o.t the car. A few months later I sold the car just breaking even.

This morning I have had a phone call from the person who bought it to say the repossession guys are there and taking the car from them.
They said apparently the car had a £1,000 loan/ hp attached to it from someone before me back in Sept last year and they only made 3 x £30 payments then nothing and now owe in excess of £7,000 so they are taking the car back.

I knew nothing of this and I had log book in my name for a few months before i sold on the car. I am devistated for the person I sold it to but really what can I do?.
They have been on to there solicitor and there solicitor says they should take me to small claims court.

Does anyone know if this is legal this repossession as i think maybe its a logbook loan if it is actually for the car.
Can the person I sold it to in good faith actually take me to small claims court to claim back there money ??

Any pointers in the direction of any answers would be great as I really just dont have any spare money to pay with. And should I be held responsible for some one elses deliberate fraud, having sold a car on knowing they have borrowed against it ( if this is the case ) .

Thanks for reading

Crystal clear

Hintza

Alan_Howard wrote: »

Thanks a lot Art, much appreciated!!

You might also want to start looking at small claims procedures. Your point of leverage will of course be how much you still have to pay. I hope it is a sizeable amount then in effect it is their problem and not yours. If it is a small amount then they might just walk away.

You might also want to get quotes on how much someone will charge to do the work. You can then (after giving them notice) have the work done and deduct that from the bill.

Your weakness of course is that this is a verbal agreement which could make life trickier. Can you get any of the workmen on side?

yobba

Hi

I am hoping someone can help.

I brought a mattress for our shaker bed but it does not fit, the bed is 4ft 6 and so is the mattress. The problem is that although the mattress fits on the base of the bed it fits so tightly that we are unable to fit the sheets let alone tuck the duvet between the end of the bed and the mattress like we can with the old one.

Therefore although there is nothing wrong with the goods are we entitled to a full refund?

Thanks in advance for a reply

Alan_Howard

Hintza wrote: »

You might also want to start looking at small claims procedures. Your point of leverage will of course be how much you still have to pay. I hope it is a sizeable amount then in effect it is their problem and not yours. If it is a small amount then they might just walk away.

You might also want to get quotes on how much someone will charge to do the work. You can then (after giving them notice) have the work done and deduct that from the bill.

Your weakness of course is that this is a verbal agreement which could make life trickier. Can you get any of the workmen on side?

Thank you for your advice Hintza, unfortunately I am acting here on behalf of my mother who has already paid them in full, so I have no leverage in that respect any more. Do you think I may still have a case? The amount they want to charge for the work is not huge, only £300, it is just very frustrating when she paid £9,000 for the conservatory already. Thanks again

Art_2

yobba wrote: »

Hi

I am hoping someone can help.

I brought a mattress for our shaker bed but it does not fit, the bed is 4ft 6 and so is the mattress. The problem is that although the mattress fits on the base of the bed it fits so tightly that we are unable to fit the sheets let alone tuck the duvet between the end of the bed and the mattress like we can with the old one.

Therefore although there is nothing wrong with the goods are we entitled to a full refund?

Thanks in advance for a reply

If you bought this on the net then you might be able to return it if you haven't had it for more than 7 working days.

If you bought it in a shop then the retailer does not have to take it back as there is nothing wrong with it. You should have checked before buying.

Regards,
Art.

TonyTheSuperPerson

Hi, I recently ordered an external hard drive from Seagate. The drive arrived faulty and Seagate said they'll return it but will only pay the shipping cost to me of the replacement and not the cost of me sending the faulty drive to them.

This seems a bit off to me - paying to return an item that arrived faulty. They even say I have to use a shipping method with the ability to trace shipment (recorded delivery, I guess?).

Should I be paying for this?

Art_2

TonyTheSuperPerson wrote: »

Hi, I recently ordered an external hard drive from Seagate. The drive arrived faulty and Seagate said they'll return it but will only pay the shipping cost to me of the replacement and not the cost of me sending the faulty drive to them.

This seems a bit off to me - paying to return an item that arrived faulty. They even say I have to use a shipping method with the ability to trace shipment (recorded delivery, I guess?).

Should I be paying for this?

No, they are responsible for return costs.

Regards,
Art.

TonyTheSuperPerson

Art wrote: »

No, they are responsible for return costs.

Regards,
Art.

Thanks, is there anything I can quote at them to make them pay up?

Art_2

[QUOTE=TonyTheSuperPerson;2493

2541]Thanks, is there anything I can quote athem to make them pay up?[/QUOTE]

Try regulation 14 of the DSR (para 5) allows for costs to be charged (e.g, postage)

One thing to check, first is their terms and conditions as this may exclude return costs.

Regards,
Art.